The delivery came a day earlier than expected, so I wasn't home when it turned up, but the delivery driver phoned me and we talked through where to drop it, and he done it without having any problems.... Mehr ansehen
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Das sagen Bewerter
Fantastic as always, the delivery drivers (Carl & Tom) are so helpful and don’t rush you, great service I even changed my order on the day without any issue. Cannot recommend enough
My delivery of two bulk bags of Pea Gravel was delivered on the requested date by a really helpful driver who placed the bags exactly where I wanted them with great skill and no fuss.
Very prompt order acknowledgement with delivery the next working day. The delivery guy was friendly and helpful and positioned the bags exactly where requested. He was also extremely careful around c... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Order building, timber and garden supplies online today for delivery to the Rugby area at Melbros Building Supplies - a family-run independent builders' merchant since 1985.
Kontaktinformationen
Melbros House, Great Central Way, CV21 3XH, Rugby, Vereinigtes Königreich
- 01788 866945
- sales@melbros.com
- melbros.com
Ordered half a ton of gravel
Ordered half a ton of gravel, paid for it and chose a delivery date - only to be told on the day of delivery my address was too far away. Surely this should have been made clear at the time of purchasing?
28. März 2025
Antwort von Melbros Building Supplies
Please accept our apologies for your inconvenience. Unfortunately you are in Hereford well outside of our normal delivery zone. We do try to make our delivery zones clear on our checkout and delivery information pages to prevent this but sometimes we appreciate you may not always see our delivery maps. Of course we would aim to tell someone in your situation that the order won't be coming and issue a full refund as soon as possible but on this occassion your order got missed for processing which we're sorry about and we didn't inform you until you were expecting your delivery.
We are always looking at ways to improve our ordering process and your feedback is appreciated.
Ordered in the evening
Ordered in the evening, delivered next day before lunch….brilliant service
28. März 2025
Fence experience
This is the second time I have ordered fencing etc and both times they were delivered promptly. The delivery men were lovely and very helpful. No complaints at all.
26. März 2025
Great
Great, order the wood online two days later it arrives, informed before it arrives what more could you ask for
Many thanks
26. März 2025
Really excellent service
Really excellent service, they confirmed by phone as I had ordered a different panel colour to ensure it was what I wanted. My error but it was corrected by great customer service. Thank you Melbros
25. März 2025
Just ask for Chris....thanks for your…
Just ask for Chris....thanks for your advice and experience Chris.
Super easy to deal with, great stock, local delivery in Rugby.
Cheers
27. März 2025
Bewertung ohne vorherige Einladung
Excellent service
Fast delivery. Very helpful driver who placed the bags down the drive. Good quality materials at competitive price.
3. März 2025
Great service
26. Februar 2025
Delivery was fine
Delivery was fine, but the 10 PAR boards i received weren't very good quality at all (knot holes on a couple of edges and rough edges on few more.
25. Februar 2025
Antwort von Melbros Building Supplies
We're sorry that the product wasn't up to the expected quality. Timber is a natural product and sometimes this can slip through the quality control net but if we have a chance to swap it out we will. After reaching out to you we know you were under time constraints to use the material but we hope to see you again soon.
Excellent Customer Service
This company has a good list of stock but it’s their excellent customer service that marks them out from their competition.
Always helpful, friendly and flexible they will do whatever they can to meet the required delivery schedule with excellent communication throughout. Special mention for the delivery drivers who are always really polite , cheerful and helpful.
3. März 2025
Friendly helpful staff
Friendly helpful staff, great communication. Will the driver expert use of the crane off load.
23. Februar 2025
Next day delivery
Next day delivery , reasonable prices and driver was courteous , polite and helpful .thank you Melbros
25. Februar 2025
Excellent service
I don't normally write reviews but this was exceptional.
I phoned for a quote at 7.30am on a Monday morning. I live just about on the edge of their 10 mile radius for free delivery, so checked if I was eligible for that service , which I was. The stone I ordered was on my driveway around an hour later. Excellent service from sales to delivery driver who was excellent. Will definitely use them again. Top marks
3. März 2025
Bewertung ohne vorherige Einladung
Good quality products and prompt…
Good quality products and prompt service. Only given 4/5 because I had put a note asking them to ring me to arrange delivery to ensure I could be home and they instead just texted me saying they would be arriving within 2 hours without checking if I was home. I would use them again but next time I'll ring to discuss delivery!
22. Februar 2025
Antwort von Melbros Building Supplies
Hi! We're glad things mostly went to plan but we're sorry it wasn't quite a 5/5 experience for you. We include the option for customers to leave a note for the exact reason you have described! So we're sorry your note didn't get transcribed to our tranport department - a simple human error in this case. Please do test us with your next order with another note (or can you always call too!)
Delighted with the service I received…
Delighted with the service I received today, felt like a valued customer (even though I only wanted a single plank of wood) and the sales assistant was really helpful for me.
27. Februar 2025
Bewertung ohne vorherige Einladung
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