memobottle Bewertungen 

How I wish I'd read these reviews before ordering anything from memobottle which has the poorest customer service I've come across in a long time. They sent me part of my order without telling me they were going to do so. When I queried it, they sent a long email about how busy they are. No apology. No information on when the rest of my order might be shipped. Inept from an operations perspective, poor communications AND appalling customer service. Deeply regret ordering from memobottle. They don't deserve my business.

The bottle can barely stand by itself, hence they offer a bottle stand. I did not think I needed to lay the bottle flat while having it on my work desk. Its a thing to take into consideration. I bought the A6.

Absolute Dog 💩 Company full of thieves. They will be bankrupt in less than a year. They are in the middle of actively trying to steal my money as we speak. Item never arrived and they refuse to work with me.

Misleading product description and inconsistent return policies across their own websites

I purchased two memobottle Stainless Steel bottles, expecting them to function like a typical water bottle. Nowhere in the product description, images, or marketing copy is it disclosed that the bottle cannot stand upright on its own — you're expected to buy a separate Desk Stand accessory to use it that way. This is a material omission that affects how the product functions in everyday use.

When I contacted customer service to return the item, I was initially told change-of-mind returns aren't accepted. However, the company's own returns page (at the domain I purchased from, which matched my credit card statement) states unused items in original packaging can be returned within 30 days of delivery. When I pointed this out, I was told that page might not be their "official" site, despite it being the exact site I ordered from and the entity my card was charged to.

Between the undisclosed product limitation and the runaround on their own stated return policy, this was a frustrating experience. I'm pursuing a chargeback with my credit card company. Buyer beware.

Ordered 2 bottles. They arrived completely bashed in very inadequate packaging. Contacted memobottle via email and privately messaged them on instagram. Completely ignored me- I even sent photos. I would avoid this company.

Pretty awful from start to finish, customer service doesn’t help one bit.
Ordered a bundle in early July and it’s been one issue after another. First, the site let me order colours that turned out to be out of stock, something the team apparently only caught five days later, after I chased for an update.

When I asked why items were still showing as “in stock” on the site if they weren’t available, I was told it was a display error and that reordering would produce the same result. Fair enough. I asked for a full refund on 13 July.

Three days later, with no warning, the order was shipped anyway from a different warehouse. By the time I found out, I’d already left the delivery address (a short-term rental) and it was too late to redirect or cancel. Customer service then told me delivery couldn’t be stopped because it had already been dispatched, despite my cancellation request predating the shipment by days.

Communication throughout was slow (24+ hour turnarounds by email only, no phone support) and each response addressed the previous issue but created a new one. Product itself looks fine from photos, but I still don’t have it and I’m now going back and forth trying to get a refund for an order I cancelled two weeks ago.

Would not order again without much clearer stock accuracy and faster, more decisive customer service.

We placed a wholesale order for products presented as available in stock and expected them to ship promptly. Nearly three weeks later, the order had still not shipped, and we were unable to obtain clear information about its status.

Only after repeated follow-ups were we informed that the products were not available in the United States and had instead been shipped from a warehouse in China by sea freight, with an estimated transit time of 20–30 days. None of this was disclosed when the order was placed.

Memobottle later acknowledged that there had been a failure in communication. While we appreciate that admission, the underlying issue remains: retailers should not have to repeatedly chase a supplier to discover that supposedly available merchandise is actually traveling by ocean freight from another country.

We invest time and money promoting the brands we carry, and accurate inventory information is essential. Had the true lead time been communicated from the beginning, we could have made different arrangements and avoided disappointing our client.

The products may be well designed, but the wholesale service, inventory transparency, and communication fell far below a reasonable professional standard. We sincerely hope the company takes this feedback seriously and improves the way it treats its retail partners.

Design sounds pretty good in theory, but the actual product leaves a lot to be desired. I got one of the plastic ones, and within a few uses the seal in the cap fell out now it happens every time I open the bottle. For the price they charge for this item, it's a bit of a joke. Avoid at all costs.

I’m very disappointed with the quality of the so-called “premium” Slim Memobottle Bundle (around €50). I don’t mind paying a premium price for a product when the quality matches the cost, but unfortunately that wasn’t the case here. Based on other reviews, it seems I’m not the only customer who has experienced this issue.

I used the bottle only 7–8 times over a six-month period, and it gradually started leaking more and more until it became unusable. While the design is sleek and attractive, it doesn’t keep drinks cool for very long, and its durability is far below what I expected. It appears to be a manufacturing defect, which can happen, but replacing the bottle would have been a reasonable solution.

What disappointed me even more was the customer service. The Memobottle website states that the product comes with a two-year warranty, so I contacted their support team expecting assistance. After exchanging 14 emails, I was ultimately told that the issue was not their responsibility.

I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. Between the poor product quality and the lack of support despite the advertised warranty, I cannot recommend this product or the company.

I made an honest mistake when purchasing from memobottle, to open the package and realise it was the wrong size. I have not touched it since purchasing in January (six months ago) with the distaste for the product after receiving zero customer service. This company should be brought to the ACCC's attention with online purchase and zero option to exchange or refund.

I'm afraid the quality falls rather short of expectations. The description of this product as 'robust' is, in my view, somewhat misleading. As you can see in the photograph, this is the result of simply packing a key alongside the bottle on a single occasion.

When I contacted customer services, I was informed that, as the functionality of the bottle had not been impaired, the two-year warranty would not apply. I found this response rather disappointing, to say the least. The offer of a 20% discount towards the purchase of a replacement bottle was, I must say, of little comfort.

On balance, I would advise against purchasing this product — the frustration it may cause is quite disproportionate to any benefit. Should you have any questions about this item, I shall do my very best to assist.

Paid €15 for 2-5 day delivery (as this was my only option), it still hadn't even shipped 15 days later. When I contacted them, they said there were stock issues and it would it would ship in 1-2 days. It still took another 12 days to arrive.
When I got it I changed my mind as it wasn't quite the size I was looking for. I couldn't find return info on their site so I asked about the process. They replied within 2 hours to say that they don't accept returns. I pointed out this violated EU law (note: I bought from memobottle.eu.com) and provided a link to the relevant laws. I haven't heard back from them for days now despite following up for updates

I ordered a Slim Titanium memobottle in late April 2026 for $199. Around the third week, I sent a polite email simply checking on my order status — not complaining, just asking for an update. Their response was to screenshot their own website policy stating orders ship within 2–4 weeks, as if I hadn't read it. I was aware of the timeframe. I just wanted a human response.
By week five — well past the stated window — I still had no dispatch notification. I sent follow-up emails asking for either a shipping update or a refund. No reply. Nothing.
Multiple emails, near-zero communication, and when they did respond it was dismissive. For a $199 purchase with no goods received and no resolution in sight, that's simply not good enough. I've now had to raise a charge dispute through my bank.
If you're considering buying, factor in that if something goes wrong, you may be largely on your own.

Criminals. 2 years after their memobento pledge closed and me and all other backers are still waiting, with minimal credible explanations and next to no communication. Would not deal with again under any circumstances.

How I wish I'd read these reviews before ordering anything from memobottle which has the poorest customer service I've come across in a long time. They sent me part of my order without telling me they were going to do so. When I queried it, they sent a long email about how busy they are. No apology. No information on when the rest of my order might be shipped. Inept from an operations perspective, poor communications AND appalling customer service. Deeply regret ordering from memobottle. They don't deserve my business.

Do not buy - poor quality. I researched these bottles for months before deciding to make the investment. They are SO EXPENSIVE. RIDICULOUSLY expensive. I bought the long slim one and an A6. I had barely used the A6 when it took the tiniest of tumbles to the floor and broke. Very disappointing. All spin and marketing. Why do I keep falling for the hype. Learn by my mistake :)

Received my bottle… loved it… very timely delivery. BUT, I also ordered 24 cleaning tabs, which are not a cheap items. At least 50% were not tabs but dust. I mailed the email address hello@ with pics , 6 days later I’m still waiting for some type of acknowledgment!
Makes my dealing with them……DISAPPOINTING!

Awesome! Yay! These reviews don’t make sense?! Ordered 2 bottles on the weekend. They arrived promptly! Both are beautiful and the colours are wonderful. I’m SoOoooo Happy!!! Have wanted one of these for so long! Now I have one for myself and one for my daughter! Thank you! 🤩

Ordered a bottle, hasn’t arrived after a week, no progress on delivery, no confirmation email, no email response when i asked for help. About to do a bank charge back to reclaim my money. Avoid.

Absolutely the worse experience ever. No customer service to speak of. Sent multiple emails and no response. I start using CAPS like this and then they start to notice. The thing is you have to spam them to get any chance of a response. No accountability. They use AI in the worse way possible. Instead of having actual people to respond to emails, they rely on AI to try and get them out of sticky situations. And even when a "real person" responds, it's some cookie cutter copy and paste.