No return policy - scam
I sent the product back because it did not fit. I also cancelled a part of my order befoee it got sent. I did not get an answer for over 1 month. When somebody finally answered they said that nothing hat arrived so they did not send my money back, not even for the cancelled products. I also have the bill from the post delivery that proves that i have sent it. They are not trustworthy, I feel scammed and do nor recommend to buy there.
Antwort von Mena
Dear T Smir N,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced and completely understand how frustrating this must feel. Please rest assured that we take your concerns very seriously.
We would love the opportunity to look into this together with you. Could you kindly share your order details and a copy of the postal receipt with our customer care team at lingerie.mena@gmail.com? Once we have this information, we’ll carefully examine the situation and make sure to find a fair solution for you.
Your trust matters to us, and we want you to feel confident that we’re here to help and support you every step of the way. Please don’t hesitate to reach out, we’ll work on resolving this issue with you as quickly as possible.
Warm regards,
The Mena Team
