Merchantindustry Bewertungen 

Merchant Industry's HR is a wage theft, she refuse to pay employee and after employee asked her to pay back the missing wage, she replied email to employee that "she is back..." /9see attachment of her response)

Merchant Industry's staff in the marketing department is an identity theft. He breaks the federal law - 18 U.S.C. § 1028: This federal statute criminalizes identity theft, making it illegal to knowingly transfer or use someone else's identification with the intent to commit a crime or facilitate other unlawful activities.

This marketing staff harassed other employee and prevent her to go home after 6PM after she said several times she has an emergency. When the employee tell them she want to leave since finding a new job, Merchant Industry's marketing staff logged into this employee's personal Gmail account which is illegal, and deleted hundreds of this employee's personal files, including passport, personal photos, HR handbook, and many other personal files at the time stamps of 11:21am, 11:23 am on July 16, 2025, assuming this employee wouldn't know.

After this employee sent several emails to ask this staff to return her files and log off her email, this staff continued to log in in day July 16, and the next day July 17. This behavior has broken either the company policy or the federal law.

The IP address and action history are stored in each individual's Google account as evidence, the IP from the MI office tells everything they hacked. They conduct a violation of privacy publicly in the New York office.

So far I'm not sure how much of my PII is stolen or being made a copy. Everyone please be aware of identity theft in their office in marketing department, check the office camera and see who was sitting in front of the desk at 11:21am, 11:23am on July 16, and continued July 17, 2025 to steal other employees' personal documents.

So far Merchant Industry still kept my personal documents and hasn't send them back to me, and afraid to reply my emails. Please contact me directly if you find the identity theft.

The evidence speaks for itself. I attached a screenshot of this marketing person logging into another employee's Gmail account several times from Merchant Industry's IP address when the employee is not at the office. And after this marketing staff was reminded several times to log off, he continued on July 17 to log in other employee's email address from Merchant Industry's computer.

I had a very disappointing experience with Merchant Industry (Swipe4Free), specifically with Senior Account Manager Angel Estrada.

I was applying for a merchant account for a newly registered business (January 2026), and I clearly explained multiple times that this is a new business and I do not have any prior processing statements.

However, Angel Estrada made repeated and serious errors in my application:

• He entered my business start date incorrectly as late 2020, despite me clearly stating it was registered in January 2026.
• He made typing mistakes in my business name on three separate applications.
• Because of the incorrect start date he entered, underwriting kept asking for processing statements that do not exist.
• I informed him multiple times that the information he submitted was incorrect and did not match what I provided.

Instead of correcting the errors properly, he later sent me an email stating that my application was declined as a “final decision.”

This decline appears to be the direct result of incorrect information submitted by their own Senior Account Manager, not because of my business qualifications.

This shows a lack of attention to detail, poor application handling, and unprofessional conduct — especially from someone in a senior position. These mistakes wasted my time and damaged my chances with underwriting.

I would strongly advise other business owners to carefully review everything Merchant Industry submits on their behalf, or consider working with a more competent and detail-oriented provider.