I purchased my Micro Drone at the Makers Central show at the NEC. When setting up the drone for the first time I did have an issue with the controller. I contacted the customer service team and... Mehr ansehen
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Das sagen Bewerter
My experience with micro drone has been great I received the micro drone 3.0 neo on January and I have been loving it. When I crashed it the company was happy to send over another one, I look forward... Mehr ansehen
The learning curve to becoming an adept drone flyer is quite steep but this is surely an economic way of doing it and their videos are full of helpful advice and once you start to get it these little... Mehr ansehen
They’ll just take your money and not deliver the drone. Even their earlier version reported lots of problems. Best avoid anything to do with Vernon Kerswell and his company. They’re more than a year a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
It’s small, maneuverable and customizable whether you’re an expert pilot or a first-time user.
Kontaktinformationen
Vereinigtes Königreich
- support@extremefliers.co.uk
- microdrone.co.uk
3,9
Gut
98 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Great Drone and Amazing Customer Service
I purchased my Micro Drone at the Makers Central show at the NEC.
When setting up the drone for the first time I did have an issue with the controller.
I contacted the customer service team and the response was amazing.
They responded to my query within 15 minutes and were able to resolve the issue.
I wish all companies had such a good customer service team.
The drone is great, very easy to fly, even for a beginner like me.
I would definitely recommend getting one.
20. Mai 2026
Bewertung ohne vorherige Einladung
great customer support
My experience with micro drone has been great I received the micro drone 3.0 neo on January and I have been loving it. When I crashed it the company was happy to send over another one, I look forward to the future of micro drone.
1. Mai 2026
Bewertung ohne vorherige Einladung
The drone didn't work and they did nothing
I bought one of those little drones. To my surprise when i arrived to my home the drone didn't work. I contacted Exteme Flyers and after many e-mails with no solution they stop answering. Didn't give me a refund or repair nor parts like the battery (that seems to be dead). They just stop answering.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello, sorry to hear this, this really doesn’t sound like the service we deliver, and we’re keen to get this sorted
We’ve checked our system and cannot find any emails from you which suggests your messages may not have reached us. Our support team is known for being fast, responsive, and genuinely helpful. Email us directly at support@extremefliers.co.uk and we’ll prioritise your case immediately, identify the issue, and send out any parts needed.
The good news is our Micro Drone is very straightforward to fix. They are built with a fully modular design, meaning any parts, whether it’s a blade or a motor arm, it can be quickly replaced. We deal with these situations every day and get customers back in the air fast.
Let’s get this resolved and your drone flying as it should.
Beware of this company!
Unreliable company that never delivered the Microdrone 4 drone (promised in 2019). Despite many lies and total mismanagement over the past 7 years, this product never materialized.
My update after the reply from microdrone.co.uk:
Dozens of broken promises have been made by microdrone.co.uk. The refusal to show real video footage of outdoor flights, the constant bragging about how good they were, the lack of evidence that anything has been developed at all, the thousands of unanswered questions from donors, and much more amateurism.
Anyway, I'll leave it at that, because this is a waste of time. I was one of the lucky few who got their money back from Indiegogo. However, that doesn't change my opinion about the disastrous process.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
We’re sorry you feel this way, but this review relates to an unrelated historic 2019 Indiegogo project for Micro Drone 4.0, not to any products we sell or ship today.
Crowdfunding is not the same as purchasing a retail product. The Micro Drone 4.0 project was significantly impacted by events of the pandemic outside our control. While we understand the frustration, characterising the project as a “scam” is incorrect.
Importantly, our Micro Drone 3.0 NEO retail product is fully developed and supported today.
We support all our supporters and remain transparent via official project updates.
Micro Drone 3.0 NEO is a great product
I feel I should post my positive experience. I bought the 3.0 NEO and think the quality is excellent. Flies well, the camera quality is brilliant and very happy with this as my first drone. I will be getting a bigger drone in the future - look forward to seeing what this company does next.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hi Alex, thank you so much for taking the time to leave this review.
We’re genuinely pleased to hear you’re enjoying the 3.0 NEO and that it’s been a great first drone for you. A huge amount of work went into making this model. It is our first major release in five years.
It’s also great to hear you plan on moving onto bigger drones in the future - that’s exactly what the 3.0 NEO is designed to do: build skills and confidence. We’ve got some exciting developments ahead, so we hope you’ll enjoy following what's coming next.
Flies smooth and steady
The new Micro Drone 3.0 release is absolutely fantastic. Flies so stable and steady every time. Felt like I was flying a DJI drone it's so good. Well done
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Thank you so much for the fantastic feedback - we really appreciate it. We’re thrilled to hear how stable you’re finding the new drone. Comparing it to a DJI drone is high praise and exactly what we were aiming for when developing the flight controller for our latest Micro Drone.
Micro Drone 3.0 NEO Review (3 days usage)
I purchased the Micro Drone 3.0 NEO at a U.S. exhibit and it arrived on time. The printed instructions included in the package were a bit hard to follow, and I couldn’t find detailed guidance online for setting up the camera or connecting the Wi-Fi to the app. I reached out to the support team, and they were very patient in helping me get everything working. I’d recommend adding more detailed setup instructions in the package and creating hands-on video tutorials to help beginners like me get started more easily. It is not complex at all, but a good tutorial would be really helpful.
The drone is very easy to control, I like the smooth streaming between camera and phone app.
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Thank you for the feedback, we really appreciate it.
Great to hear you’re enjoying the flight control and smooth camera streaming, that’s exactly what the 3.0 NEO is designed for. And I’m glad our support team got you up and running quickly.
Excellent aftercare
Purchased a drone at an exhibition stand and didn’t open it for several weeks.
Unfortunately a couple of issues when it was opened., contacted microdrone by emailing customer support and exchanged a couple of emails that addressed some of the issues but a replacement transmitter was required too.
This was swiftly received and the drone is now fully as new and working excellently, so appreciation to Lidia for her help and clarifications to address my issues efficiently and politely.
I have seen some negative reviews regarding microdrone around the internet but this is not my experience at all, so thank you for acting quickly and professionally. Given my interaction I have no reason to not recommend microdrone.
Just a note to suggest a contactable daytime customer care line might be helpful in addition to just an email service.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Thank you for taking the time to share this, really appreciated.
I’m glad we were able to get everything sorted quickly and that your drone is working perfectly. I’ll make sure Lidia sees your kind words, she’ll be pleased to hear it.
It means a lot when customers share their real experience. We pride ourselves on resolving issues fast and properly, so it’s great to see that reflected here.
Excellent customer support
My daughter’s drone had a faulty motor; after a brief email exchange with the support team a replacement motor was sent to me at no cost. I fitted the new motor in a couple of minutes after viewing the video on their website and now we are up and flying. Excellent support experience.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Great to hear your daughter is back up and flying!
That’s exactly how it should be: quick diagnosis, fast replacement, and an easy fix thanks to the modular design. Most issues can be sorted in minutes without needing to replace the whole drone.
Really appreciate the feedback on the support experience, it’s something we take seriously.
If you ever need anything else, just reach out to support@extremefliers.co.uk and we’ll take care of it.
Good little drone
Bought a Micro Drone 3.0+ at the Maker Show in Birmingham and I love it. Very sturdy and soon got the hang of it.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Love this, thank you!
Great to hear you picked it up quickly and are enjoying it. We’ve put a lot of effort into making the drone both durable and easy to fly, so it’s good to see that coming through in your experience.
I am extremely disappointed with
I am extremely disappointed with Extreme Flyers and their handling of the Microdrone 4.0 project. They committed to delivering the product by the end of 2019, yet it’s now years later, and there has been no delivery, no substantial updates, and no transparency from their side. Despite numerous requests for refunds, it seems highly unlikely that anyone will see their money returned. The complete lack of accountability and communication is unacceptable. I would advise others to be cautious when dealing with this company, as it seems they have no intention of fulfilling their promises.
16. September 2024
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
If I could I'd give them NEGATIVE…
If I could I'd give them NEGATIVE stars. Their web site shows how to make repairs, but there is no way to get any spare parts.
21. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
This isn’t correct. We absolutely do provide spare parts, and the entire drone is designed to be modular specifically so it can be repaired quickly and affordably.
We supply replacement parts directly and support customers through repairs every day, it’s one of the core features of the product.
It sounds like you may not have contacted us directly, as we would have resolved this immediately. Please email support@extremefliers.co.uk and we’ll get you the exact parts you need and guide you through the fix.
If I could I'd give them ZERO stars
If I could I'd give them ZERO stars. Vernon is a scammer. DO NOT TRUST HIM or THE COMPANY
17. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
Got caught in the microdrone 4.0 scam.
Got caught in the microdrone 4.0 scam on Indiegogo.
27. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
One star is being generous
One star is being generous. Continually misled people into backing their project and still refuse to do the decent thing and refund people their money. Hiding behind Covid as an excuse for the project being late is lame. Crooks.
Thanks for the reply, 4½ years later. 🤣🤣🤣.
Jokers
2. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
Just stay away from them.
Poor communication if at all. Over 2 years late delivering and no timescale still for people getting a drone from them.
Loads more issues but you all already know that.
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
False advertising and bad community management.
The owner isn't delivering on his promises, and when confronted, never provides any evidence of actual progress. He spends more time fighting the critics than actually showing his drone progress, and acknowledging that it's going to be of lesser quality (no neuralia support, lesser image quality, flight time, etc.) false advertising, and bad community management.
26. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
Bait and Switch Scam- Deserves Less Than 1 Star!
This is a follow up review of Micro Drone 4, Vernon Kerswell and Extrememe Flyers whotook our money with the promise to deliver a drone by June 2019. It is July 2021 and there is and will never be a MD4 delivered. This shameless fraudster claims this is a genuine project while he spends down our money with nothing to show over two years after delivery was "GUARANTEED" by Kerswell himself. He has done nothing but lie, break promises and guarantees. If you give him your money, you are a bigger fool than we were. Please don't fund his grifter lifestyle.
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
Company is a front for an Indiegogo…
Company is a front for an Indiegogo scam. There is little to no evidence of a functioning Customer Service department. Avoid at all costs.
5. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
Scam
Scam, had to take them to court to get the money back.
Lied about being ready for delivery, lied about the specs thw guy who runs it is a total weasel scam artist
8. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Micro Drone
Hello this review is not related to the Micro Drone 3.0 NEO.
The 3.0 NEO is a completely separate product, designed, manufactured, and actively shipping with full customer support behind it. We’re helping customers every day with fast responses, spare parts, and real solutions, as reflected in many recent reviews.
It’s important not to conflate a past projects with the experience customers are having today.
If you do have a current product or support query, feel free to contact us at support@extremefliers.co.uk and we’ll be happy to assist.
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