Avoid!! They make thin stale cookies. So badly iced by amateurs who don’t care about the end product very disappointed and embarrassing to give this as a gift. They also have AI replying to their ema... Mehr ansehen
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Das sagen Bewerter
Seeing what they made at Devon cliffs to home ordering a special cookie for my daughter’s birthday and they completely messed it up. I ordered a double layered chocolate heart cookie…it’s barely one l... Mehr ansehen
Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Mehr ansehen
After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Kontaktinformationen
32 Jamestown Road, NW1 7HW, London, Vereinigtes Königreich
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Akzeptabel
19 504 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Cookie wasn’t up to the usual standard
Cookie wasn’t up to the usual standard. Icing was very messy poor writing. When I collected cookie the lad said he couldn’t do anything. When I contact you Millie’s they said couldn’t do anything. Not great service
25. Jänner 2026
Antwort von Millie's Cookies
We're sorry the cookie and writing weren't satisfactory. We'll address the service and quality issues you experienced. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
It was very nice
22. Jänner 2026
Antwort von Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Love my giant cookie
Love my giant cookie!
Have had many giant cookies over the years! Always very yummy and fun.
Delivery driver dropped the box!!!!!
Cookie was so well packaged you wouldn't know!
22. Jänner 2026
Antwort von Millie's Cookies
We're glad you enjoyed your giant cookie! We appreciate your continued support and are so happy our packaging protected it despite the delivery mishap. Thanks for your positive feedback!
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We regret the cookie lacked the writing. We appreciate your feedback and have taken note to improve our processes.
Kind Regards,
Millie's 🍪
Birthday Cookie
My daughter isn't a fan of birthday cake but loves Cookies. The large double Cookie is the perfect alternative and a box of Kinder bueno cookies to go with it is essential. I'm lucky if I get one.
11. September 2025
Antwort von Millie's Cookies
We're happy to hear that the giant cookie was a perfect birthday alternative! It sounds like the Kinder Bueno cookies are a hit, too. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We appreciate your positive feedback! We are so happy to hear that you enjoyed our delicious and well-decorated product and excellent delivery service.
Kind Regards,
Millie's 🍪
Left my food parcel in a blue waste bin…
Left my food parcel in a blue waste bin and marked it as delivered and signed by me which never happened. Unhygienic, unacceptable, and customer service refused to resolve it. Still waiting for a refund.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We're so sorry your food parcel was left in a bin and marked as delivered without your signature. I can see this has already been resolved with you.
Kind Regards,
Millie's 🍪
Last time ordering
Last time ordering. Had many personalised cookies over the years, but something has gone drastically downhill. Ordered a giant personalised cookie to be sent to my Daughter while she was away from home for the first time on her birthday. What arrived was shocking, thinly iced with what I can only describe as holes poked in the icing. Vastly different to any that I have received before. Quality control appears non existent and complained to customer service with absolutely no response.
30/01/2026 - Thank you for your reply, however I have had no email following my complaint on the 23rd Jan, nor have I had another following your response to my review yesterday, and I have checked my junk folder too.
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We're very sorry to hear about the poor quality of the giant cookie. I can see that my colleague had responded to you on the 23rd Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Really dry and out of the 5 choices…
Really dry and out of the 5 choices only 3 flavours available on pickup!
24. Jänner 2026
Antwort von Millie's Cookies
We're sorry the product was dry and that fewer flavours were available than expected. We appreciate your feedback and we'll look into this.
Kind Regards,
Millie's 🍪
Still awaiting response from customer…
Still awaiting response from customer service in regards to complaint put in about order collected over a weeek ago
20. Jänner 2026
Antwort von Millie's Cookies
Thank you for getting in touch. I can see that my colleague had responded to you on the 21st and the 24th Jan - we will get the response resent to you. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Avoid…
Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion.
Despite this, Millie’s Cookies refused a full refund and would only offer a replacement or 50% off, even though damaged goods should be fully refunded.
For a £26 cookie and a large company, this is unacceptable. Hiding behind policy instead of following basic consumer rights is extremely disappointing. I am now having to go to the effort of going to Trading Standards.
Avoid ordering from here.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We regret that your anniversary cookie arrived damaged, ruining the occasion. We understand your disappointment with our resolution. I can see that you have received a full refund and we are sorry you if this resolution has not met your expectations.
Kind Regards,
Millie's 🍪
Ir was my sons 21st birthday
Ir was my sons 21st birthday, and i wanted a message putting on. I spoke to Millies, and they said it was just put on the packaging. They just wasnt bothered.
23. Jänner 2026
Antwort von Millie's Cookies
Thank you for taking the time to leave us feedback. I can see that you ordered the Happy Birthday giant which does not allow for personalisation. I can confirm the message you included was the gift note and that this did not meet your expectations.
Kind Regards,
Millie's 🍪
Husbands bday cake
The cookie is very big and very yummy my husband was so happy to get this for his birthday as he hates cake
21. Jänner 2026
Antwort von Millie's Cookies
We're happy to hear that the cookie was a hit! It's wonderful your husband enjoyed it as a birthday treat. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Missing Use By Date
The cookie came on the day of requested delivery, the look is spot on, although it is much much too sweet. Also, the cookie hasn't come with a Use By Date on it anywhere!! I'm pretty sure that's a legal piece of information required on all food products. In fact I know it is as I run a kitchen. So it's the non existent Use By Date that's let you down. It's not even on the receipt
21. Jänner 2026
Antwort von Millie's Cookies
We appreciate your feedback and are glad the cookie arrived on time and looked good. We're sorry it was too sweet, I am currently looking into the issue with the use by date and will send you an email with our findings. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
Customer service is non-existent.
We ordered a giant cookie for a business objective, and it came broken. I understand these things happen, but the real issue is that I have tried to contact them 4 times about it and have not heard a single thing back, no confirmation, nothing - so basically you get what you order (albeit broken) but their customer service is non-existent, so just be wary.
Update to the response below - the issue is I haven't had a single email or acknowledgement from Millie's, so not sure what they are talking about!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We're sorry your giant cookie arrived broken. I can see that you have been in contact with our team and have responded to our emails. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We appreciate your feedback and are glad you found it delicious. Thanks for your feedback!
Kind Regards,
Millie's 🍪
Really lovely cookies but wouldn't…
Really lovely cookies but wouldn't really describe them as 'stuffed' still a little bit of chocolate inside and very tasty.
22. Jänner 2026
Antwort von Millie's Cookies
We're happy you found our cookies lovely and tasty. We appreciate your feedback that they could be more stuffed. We'll consider this for future improvements.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Gift for uni student
This was a congratulations gift sent to my son at university. Needless to say he LOVED it, it didn’t last long and it wasn’t shared!
19. Jänner 2026
Antwort von Millie's Cookies
We're happy to hear that your son loved the gift! It's wonderful to know he enjoyed it so much. Thank you for sharing this positive experience with us.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so glad the cookie cake was fantastic for your daughter! Thank you for letting us be a part of her special day.
Kind Regards,
Millie's 🍪
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