Writing this review to express my…aggravation with this company so far
Writing this review to express my serious concerns regarding the lack of communication and clear instructions provided for my recent medication, as well as an issue with the quantity received.
I received this medication a week ago but was unable to start it for three days because I could not get anyone to answer the phone or respond to my inquiries via the patient portal. When I did receive a response, it did not answer my questions. I have been trying to set up an appointment to speak with someone for over a week, but my calls continue to go unanswered. It is now almost a week later, and every time I call, no one answers the phone. The excuse I receive via the patient portal is that we have high call volume, yet I still get zero response when trying to set up an appointment.
Because there were no instructions included, I did not know how to take the medication. After waiting for a response, I ultimately had to ask someone in a support group for assistance, who advised me to inject eight units. However, I am still unsure if I am doing this correctly and have several questions about the proper administration process.
Additionally, I purchased a three-month supply of this medication, but the bottle I received is not even halfway filled.








