Mister Vape Bewertungen 

703
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I ordered several items, Nicotine base and VG etc £95.96 total. Owner gave me a royal mail tracking number but it just said they hadn't received it yet. I spoke to owner and he said he would resend th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... Mehr ansehen

Unternehmensdetails

  1. E-Zigaretten-Fachhandel
  2. auch in
  3. Batteriegroßhändler
  4. E-Zigaretten-Geschäft
  5. Fachhandel für Batterien
  6. Tabak-Exporteur
  7. Tabakladen

Vom Unternehmen geschrieben

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

703 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 15 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(703)

61 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent support

Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next day. Really happy with the service they have provided recently.

They have got better in recent months.

23. Juni 2025
Bewertet mit 1 von 5 Sternen

No goods received & no contact

ORDERMV28171 This is the absolute worst experience I've ever had with a vape company, and that's saying something when I worked in the vape industry for over 10 years. Placed an order which I was informed was shipped on 19th May, Royal Mail tracking shows they've never received the parcel. I've attempted contact 3 times and had ZERO response to emails & online forms. I'm now in the position where I'm going to report this to my bank and Action Fraud as it looks like this isn't the first time this has happened to their customers. And before the response says I need age verification I'm registered with all the major checking services as I've tested them all out.

19. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor contact

It's been over three months since I place my order and I didn't recived my order. I don't know where my order is, even tough they advertise is as shipped (12th of may). Customer consultant hasn't contacted me. I'm fed up.

7. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic from mister Cape and there…

Fantastic from mister Cape and there team. My parcel went missing by royal mail and without hesitation they replaced it free of charge. Super happy with the outcome. The values are super good quality, legit that for sure. I was able to register my warranty with the manufacturer online as genuine. Good stuff.

Its alwaya good to know when a shop sells genuine items.

24. April 2025
Bewertet mit 5 von 5 Sternen

Good service

Good service. One of my items was missing on delivery, they dispatched a replacement very quickly. Very happy with the service provided. A returning customer.

22. April 2025
Bewertet mit 5 von 5 Sternen

First time customer with mister vape

First time customer with mister vape. I put in a order for 72mg nicotine. It was impressive the way they have packaged up the parcel. Took me ages to get into it as it was well wrapped that's for sure.

Excellent service from the start to my delivery. I am very happy with the quality and price of the products. Good on all grounds.

22. April 2025
Bewertet mit 3 von 5 Sternen

Lack of email response

After an initially good response to chasing the delayed dispatch of the order (it was sent immediately after chasing, on a faster delivery service), the parcel tracking was not updating for 10 days (12 days after dispatch). I've emailed twice since, but have had no response. I understand there can be delays, especially to international orders, but just a short response to say it's being investigated, and to set my expectations, would help a lot.

UPDATE:
This has now been delivered, and the product itself is great. Just to provide a little feedback to Mister Vape on my updated score. This only reflects the service, and not the product purchased. I would suggest assigning an auto response when you're particularly busy or have delays from bank holidays, so customers are aware there may be a delay in your reply. I would also suggest setting your customers expectations on a response. There may be processes you need to follow before you can investigate or timescale you must adhere to before escalating an international delivery. Providing the customer with a timescale on this puts their mind at ease, and should stop them contacting you needlessly.

I hope this helps.

16. April 2025
Mister Vape-Logo

Antwort von Mister Vape

Hi Ja,

It sounds frustrating when you're left in the dark about your order, especially after a quick initial resolution! Thanks so much for taking the time to leave a review, and I sincerely apologize for the lack of response to your recent emails and the continued delay with your parcel.

Please accept our apologies for the slower email response. We were closed over the recent bank holiday period here in the UK, which unfortunately impacted our response times.

Regarding your parcel, I can see that it's being tracked with UPS under tracking number **1ZX855K00420027412**. Our system shows that it was out for delivery on April 18th and is still showing as out for delivery.

We understand this is taking longer than expected, and we have already contacted UPS to investigate further. They are now in contact with your local delivery depot to get a more precise update on the whereabouts and expected delivery time of your parcel.

We will be in touch with you directly as soon as we receive more information from UPS. Thank you for your patience and understanding.

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

Excellent service from the start of the…

Excellent service from the start of the order to aftersales. I've just put in a second order.

I actually was looking for information on flying to Argentina and there vape laws when I stumbled on to mister vape. I contacted them via live chat and asked a few questions about the laws in Argentina because they had written a article about it. They answered each and every question, bear in mind I wasn't at first interested in buying anything but them I saw some great offers and went ahead with it. I'm very glad I did as the quality of my vape kit is great.

Overall very happy customer.

15. April 2025
Mister Vape-Logo

Antwort von Mister Vape

Hello Gregg,

That's fantastic to hear! We really appreciate you taking the time to share such a positive experience, from your initial questions right through to your aftersales care. It's brilliant that our article on Argentinian vape laws could connect you with us, even when you weren't initially planning to make a purchase.

We're especially pleased that our live chat team could answer your questions thoroughly – we aim to be helpful, even with general inquiries. And we're absolutely delighted that you're happy with the quality of your vape kit!

Hearing that you've already placed a second order is the best compliment we could receive. Thank you for your continued trust in Mister Vape! We look forward to serving you again.

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

Bought some 72mg nicotine

Bought some 72mg nicotine. Which was wrapped up like fort knox. Super quick delivery and excellent customer service. Really happy with my order and will be back for more.

I've already told my friends and family about mister vape. Such a pleasure.

15. April 2025
Mister Vape-Logo

Antwort von Mister Vape

Hello Jarvis,
That's wonderful to hear! We're so glad you were happy with your order, from the secure packaging of your 72mg nicotine to our quick delivery and customer service. It's fantastic to know you're pleased with everything and will be back for more.

We really appreciate you spreading the word about Mister Vape to your friends and family – that's the highest compliment we can receive! We look forward to serving you again soon.

Kind regards,
Terry
Mister Vape Team

Bewertet mit 1 von 5 Sternen

I can’t seem to get in touch with…

I can’t seem to get in touch with anyone, my order hasn’t been dispatched, I’ve paid for it and no one isn’t coming back to me.

After believing this was resolved after 2 weeks of waiting I still have not received my order

17. April 2025
Bewertung ohne vorherige Einladung
Mister Vape-Logo

Antwort von Mister Vape

Hi Jess,

I'm so sorry to hear you've had trouble getting in touch and that your order hadn't been dispatched yet when you left this feedback. I understand how frustrating that must be.

Just to clarify, it looks like we did manage to connect on live chat, and I'm really glad we got your order processed and sent out to you.

Regarding the initial delay, the reason your order wasn't dispatched straight away is that the age verification process unfortunately failed. As you know, it's a legal requirement for us to ensure that all our customers are over 18 before we can dispatch any vaping products. This is something we take very seriously to comply with the law and promote responsible vaping.

I hope this explains the initial hold-up. We appreciate your patience and are happy that your order is now on its way to you. If you have any further questions or concerns, please don't hesitate to reach out through live chat, it's much easier then snail mail.

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

Arrived on time and quickly set up and…

Arrived on time and quickly set up and working perfectly. Very good vape set up. Got a great deal on some liquids and nicotine. You have one very happy first time customer.

Such a breeze from ordering to my delivery.

16. April 2025
Mister Vape-Logo

Antwort von Mister Vape

Hi Lisa,

That's absolutely brilliant to hear, Lisa! We're thrilled that your first experience with us was such a breeze and that you're enjoying your new vape setup and the liquids. Making our customers happy, especially first-timers, is what we aim for! Thanks for the fantastic feedback! 😊

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

First time customer and I was impressed…

First time customer and I was impressed by the speed of mister vape offered. Within just a few moments of placing my order, my order was shipped and generated a tracking number with royal mail. It was dispatched a d received the next day.

Parcel arrived well packaged and no damage at all. Mister vape has a great selection of items and accessories at some really good prices.

I will be back to mister vape and would like to thank them for such a great service that has been provided.

14. April 2025
Mister Vape-Logo

Antwort von Mister Vape

Hi Harry, wow, that's fantastic to hear! We're so pleased that your first experience with Mister Vape was such a smooth and speedy one. Getting your order shipped out quickly and well-packaged is always our aim. We really appreciate you mentioning our selection and prices too!

It means a lot that you'll be back – we look forward to serving you again! Thanks for the great feedback and welcome to the Mister Vape family! 😊

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

Well made piece of kit

Well made piece of kit. Exactly as described and fast delivery.

11. April 2025
Mister Vape-Logo

Antwort von Mister Vape

That's brilliant, Julie! We're so glad to hear you're happy with the quality of the kit and that it matched the description. Fast delivery is what we aim for! Thanks for the great feedback. 😊

Kind regards,
Terry
Mister Vape Team

Bewertet mit 5 von 5 Sternen

Quick delivery

Quick delivery. 5 stars!

10. März 2025
Mister Vape-Logo

Antwort von Mister Vape

Hi there,

Fantastic! Thanks so much for the quick and positive 5-star review. We're really pleased to hear you experienced quick delivery.

We appreciate you taking the time to leave feedback!

Best regards,

Terry
Mister Vape

Bewertet mit 5 von 5 Sternen

Fast delivery arrived next day

Fast delivery arrived next day. Happy with the process. Lovely price of kit. Works wonders.

31. März 2025
Mister Vape-Logo

Antwort von Mister Vape

Hi there,

That's brilliant to hear! Thanks so much for your feedback. We're really happy that your order arrived the next day and that you're pleased with the whole process.

It's also great to know you found the price of the kit lovely and that it's working wonders for you!

We appreciate you taking the time to share your positive experience.

Best regards,

Terry
Mister Vape

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