I ordered several items, Nicotine base and VG etc £95.96 total. Owner gave me a royal mail tracking number but it just said they hadn't received it yet. I spoke to owner and he said he would resend th... Mehr ansehen
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Das sagen Bewerter
Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Mehr ansehen
Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Mehr ansehen
Unternehmen hat geantwortet
Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... Mehr ansehen
Unternehmensdetails
- E-Zigaretten-Fachhandel
- auch in
- Batteriegroßhändler
- E-Zigaretten-Geschäft
- Fachhandel für Batterien
- Tabak-Exporteur
- Tabakladen
Vom Unternehmen geschrieben
MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.
Kontaktinformationen
234-236 Holme Lane, S6 4JZ, Sheffield, Vereinigtes Königreich
- support@mistervape.co.uk
- mistervape.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 15 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Can’t review properly because one week…
Can’t review properly because one week after ordering still no sign of it.
Excellent support
Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next day. Really happy with the service they have provided recently.
They have got better in recent months.
No goods received & no contact
ORDERMV28171 This is the absolute worst experience I've ever had with a vape company, and that's saying something when I worked in the vape industry for over 10 years. Placed an order which I was informed was shipped on 19th May, Royal Mail tracking shows they've never received the parcel. I've attempted contact 3 times and had ZERO response to emails & online forms. I'm now in the position where I'm going to report this to my bank and Action Fraud as it looks like this isn't the first time this has happened to their customers. And before the response says I need age verification I'm registered with all the major checking services as I've tested them all out.
My pukka juice seal is broken and there…
My pukka juice seal is broken and there is no juice in the bottle. Very disapointed.
Good delivery service
Good delivery service. Top quality products. Love my new flavour. Very happy indeed.
Poor contact
It's been over three months since I place my order and I didn't recived my order. I don't know where my order is, even tough they advertise is as shipped (12th of may). Customer consultant hasn't contacted me. I'm fed up.
Fantastic from mister Cape and there…
Fantastic from mister Cape and there team. My parcel went missing by royal mail and without hesitation they replaced it free of charge. Super happy with the outcome. The values are super good quality, legit that for sure. I was able to register my warranty with the manufacturer online as genuine. Good stuff.
Its alwaya good to know when a shop sells genuine items.
Great service and quick delivery
Great service and quick delivery. Very happy with my order. Quickly delivered by royal mail, good customer service. They joined 2 of my orders together and refunded me my postage, happy with that.
Good service
Good service. One of my items was missing on delivery, they dispatched a replacement very quickly. Very happy with the service provided. A returning customer.
First time customer with mister vape
First time customer with mister vape. I put in a order for 72mg nicotine. It was impressive the way they have packaged up the parcel. Took me ages to get into it as it was well wrapped that's for sure.
Excellent service from the start to my delivery. I am very happy with the quality and price of the products. Good on all grounds.
Lack of email response
After an initially good response to chasing the delayed dispatch of the order (it was sent immediately after chasing, on a faster delivery service), the parcel tracking was not updating for 10 days (12 days after dispatch). I've emailed twice since, but have had no response. I understand there can be delays, especially to international orders, but just a short response to say it's being investigated, and to set my expectations, would help a lot.
UPDATE:
This has now been delivered, and the product itself is great. Just to provide a little feedback to Mister Vape on my updated score. This only reflects the service, and not the product purchased. I would suggest assigning an auto response when you're particularly busy or have delays from bank holidays, so customers are aware there may be a delay in your reply. I would also suggest setting your customers expectations on a response. There may be processes you need to follow before you can investigate or timescale you must adhere to before escalating an international delivery. Providing the customer with a timescale on this puts their mind at ease, and should stop them contacting you needlessly.
I hope this helps.

Antwort von Mister Vape
Excellent service from the start of the…
Excellent service from the start of the order to aftersales. I've just put in a second order.
I actually was looking for information on flying to Argentina and there vape laws when I stumbled on to mister vape. I contacted them via live chat and asked a few questions about the laws in Argentina because they had written a article about it. They answered each and every question, bear in mind I wasn't at first interested in buying anything but them I saw some great offers and went ahead with it. I'm very glad I did as the quality of my vape kit is great.
Overall very happy customer.

Antwort von Mister Vape
Bought some 72mg nicotine
Bought some 72mg nicotine. Which was wrapped up like fort knox. Super quick delivery and excellent customer service. Really happy with my order and will be back for more.
I've already told my friends and family about mister vape. Such a pleasure.

Antwort von Mister Vape
I can’t seem to get in touch with…
I can’t seem to get in touch with anyone, my order hasn’t been dispatched, I’ve paid for it and no one isn’t coming back to me.
After believing this was resolved after 2 weeks of waiting I still have not received my order

Antwort von Mister Vape
Arrived on time and quickly set up and…
Arrived on time and quickly set up and working perfectly. Very good vape set up. Got a great deal on some liquids and nicotine. You have one very happy first time customer.
Such a breeze from ordering to my delivery.

Antwort von Mister Vape
First time customer and I was impressed…
First time customer and I was impressed by the speed of mister vape offered. Within just a few moments of placing my order, my order was shipped and generated a tracking number with royal mail. It was dispatched a d received the next day.
Parcel arrived well packaged and no damage at all. Mister vape has a great selection of items and accessories at some really good prices.
I will be back to mister vape and would like to thank them for such a great service that has been provided.

Antwort von Mister Vape
Well made piece of kit
Well made piece of kit. Exactly as described and fast delivery.

Antwort von Mister Vape
Fast delivery arrived next day
Fast delivery arrived next day. Happy with the process. Lovely price of kit. Works wonders.

Antwort von Mister Vape
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