Poor service
I had one of the worst experiences with this office. I lost time and money, so my advice is to stay away. I plan to report this to ICAEW and the Financial Reporting Council.
I went there to open a limited company, and the accountant mentioned she was going on a two‑week holiday. Later, I emailed her for advice about two deals I had in progress, but a few days later, someone replied saying she was still on holiday. She charged me for setting up the company but didn’t complete the work or care to follow up.
After three weeks, she finally replied with a rude and unprofessional message. Based on my experience, she lacks knowledge and provides very poor service. Make sure you choose the right accountant to avoid losing business.
Antwort von MK Accountancy Services
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, though we must clarify that we have no record of any formal engagement or completed onboarding process with you as a client.
We take all concerns seriously and strive to maintain high standards of professionalism and communication. If there was any misunderstanding or miscommunication, we would welcome the opportunity to review it further. However, based on our internal records, no services were formally initiated or completed beyond preliminary discussions.
If you believe there has been an error or if you have documentation to support your claims, we encourage you to contact us directly so we can investigate and address your concerns appropriately.
Regards
MK Accountancy services