Moitié Cosmetics Bewertungen 

908
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Grace did an excellent job handling the minor error in shipping, as well as my nit picking on color differences that occur between light sources, i.e. natural vs artificial. 😀 Anyway, I am very ha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Moitie ten day lashes are and will always be my go to lashes. They’re dependable enough for all my events and are reliable. They never affect my natural lashes in any way, so even after removing them... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Love the lashes, but have a hard time manipulating the tweezers to lock them in place. If they had a rubber-type grip on them, it would be sooo much easier. There are ALOT of women that have disabilit... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

These lashes are fantastic. They're wonderful and make you look good. They're stunning and make you feel stunning after you've put them on!! That involves showering, sleeping, and spending time with y... Mehr ansehen

Unternehmensdetails

  1. Kosmetikindustrie
  2. Kosmetikgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

After years of research, we developed the only lash extension system that you can safely apply & remove at home, last for 10+ days in each application and 100% waterproof.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

908 Bewertungen

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4,6

Alle Bewertungen

(908)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great customer service

My experience has been so great with this company. I have loved the product before and bought it again. I thought one of the items looked weird and a new one was sent to me! The responses are very fast and it is very convenient.

4. Februar 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Oh, Darian! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Bewertet mit 5 von 5 Sternen

I love Moité♥️

I love Moité♥️! The lashes are so cute, good quality & they stay on for a long time compared to others Ive tried. The customer service is excellent, they are all very nice, efficient, helpful & they respond very quickly. Totally recommend

1. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

PREACH IT, Natalie! 🙌
We’re so happy to hear you love your lashes! We can talk all day about self-love and confidence (and we do 😂) but the reality is, we’re putting on these lashes because we want to LOOK GOOD 👀 We’re so glad our product is helping you feel like your most gorgeous self 💕

Bewertet mit 3 von 5 Sternen

2 popped off within the 1st hour & late delivery

My best friend got me these for Christmas. She paid extra to make sure they'd arrive on time, but after many back and forth emails, they finally arrived nearly a month late... 2 broke off within an hour. First my index nail, then my ring immediately after I got the index nail back on. I'm just laying in my bed on my phone too, not even doing anything. My nails definitely had no reason to pop off.

1. Februar 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Hey Splashstorm! 💕

We know self-applying can be a new experience, and take some practice, so we want to make that as easy as possible by providing all the support we can.

If you need help with the application, we created a great community that you may join which will give you first look at new products, discounts and many tips and tricks for application and removal from actual customers! Here's the link: https://www.facebook.com/groups/10daylashes 💕💐

We love your honesty and willingness to be so thorough about your experience. As a small, woman-owned company, we rely on feedback and reviews from beautiful customers like yourself. We hope to keep making your nail experience a great one. 💕

Bewertet mit 5 von 5 Sternen

Love

Love, love this company! The 10 Day Lashes are a total game changer in the lash game you really can’t go wrong or ask for anything better with these! Customer service is always top notch too! The quality is unbelievable and the prices are unbeatable! Can not say enough good about this company and their products!!!

31. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

Hey Brystal! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Bewertet mit 5 von 5 Sternen

I absolutely love the lashes!

I absolutely love the lashes!! I've never been a false lash girl but decided to give this a try. Even for a beginner it's easy to apply, last pretty long with simple care and looks fabulous. I'm a repeat customer for sure!

30. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

OMG 😍
Thank you so so much! We know (because we’re shop-a-holics 😂) the instinct to leave a review tends to only cross most customers' minds when they have a complaint so it really means a lot that you’re so pleased you took time to let everyone know about your positive experience! So glad we could meet your standards!

Bewertet mit 5 von 5 Sternen

The customer support has been top tier…

The customer support has been top tier and care and makes the product worth while. The products themselves are pretty fantastic as well. Love the lashes and look once applied. Wish the glue was a little better but can’t wait to try the new liner that acts as a glue. Love Moitie all around.

27. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

THANK👏YOU👏 Charmaine! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Bewertet mit 5 von 5 Sternen

Amazing lashes for amazing women

Amazing lashes for amazing women! These lashes make me feel and look like a baddie!

26. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

OMG 😍
Thank you so so much! We know (because we’re shop-a-holics 😂) the instinct to leave a review tends to only cross most customers' minds when they have a complaint so it really means a lot that you’re so pleased you took time to let everyone know about your positive experience! So glad we could meet your standards!

Bewertet mit 5 von 5 Sternen

I don’t even know where to begin!

I don’t even know where to begin!! This company is AMAZING! I ordered the Natural set and loved the way they felt (weightless) loved the color (totally replaced mascara) and I loved the fullness but I wasn’t happy with the length! My natural lashes were longer than the extensions. I was so nervous to reach out to customer service, I’m not one to complain or ask for a refund🤪 it took me a week to contact them! THEY WERE AMAZING the girls name, that helped me, was Jocelyn and she was great to work with! She answered all of my questions with ease and helped me get the right products ordered! I already have some nails ordered but I will definitely be trying more styles and lengths with both lashes and nails in the very near future🔥 Thanks Moitie and THANK YOU Jocelyn for a fantastic customer service experience! You are appreciated♥️

26. Jänner 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Oh, Rachael ! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Bewertet mit 5 von 5 Sternen

This is my first time ordering from…

This is my first time ordering from Moitie and I was not happy with what I ordered. I contacted customer service and was impressed with the fast response and the accommodation that Honey gave me. She went above and beyond!! Although I have not used the lashes yet, I will buy again and refer anyone. Top quality customer service is hard to find. Well done Moitie!!!

26. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

THANK👏YOU👏 Irene! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Bewertet mit 5 von 5 Sternen

Love Love Love!

I have so many good things to say about Moitié Cosmetics! First, their customer service is by far the best customer service of any company I’ve ever dealt with. My first email regarding a question about a coupon code was sent on a Sunday of a holiday weekend. I wasn’t expecting to hear back until the typical 24-48 hours, but in 3 minutes and I had a reply. Every contact with customer service has been this quick, efficient and the rep was incredibly helpful and knowledgeable. As far as the product goes, I haven’t had lashes stay the full 10 days, however I know this is because I have very thin natural lashes and not because of the product itself. I get about 4-5 days and that’s good enough for me! They have passed the tug test, hot shower test, and even look great after my Hotworx sessions in a 130° sauna. I’m also a rough sleeper who can’t stand anything on my face, so I have slept without an eye mask and they pass that test as well. There are only a few things I would change. One is for the bond to be in mascara form. I feel the “brush type application” causes the product to clump around the opening of the tube wasting SO much product! Also, for someone who may not be experienced with lashes or someone who didn’t watch any application videos, the brush type application can cause too much product to be placed on the lashes. I also feel like since a spoolie is pretty much required to evenly spread the product, why not include one or better yet, just make it mascara form. The other thing that I wish was different was the starter kit lashes. For me and my lash type, they are all useless. I have very thin, blonde natural lashes and the thick dark banded lashes that come with the starter kit, look like poorly applied strip lashes on me. Word of advice to my fellow blonde lash girls, Paris, Rio, Moscow and the other extra purchase lashes are all on an invisiband and blend seamlessly! I wish the option was there to select lashes other than the natural or glam sets with the starter kit OR that the starter kit lashes were on invisibands. The removal process is extremely simple and so far I’ve had no lash damage. One last thing I want to add, according to the FAQs these lashes aren’t reusable (because of sanitary reasons) but they are very very reusable as long as they are properly cleaned and stored. So far I have gotten 3 applications out of my Paris set and they look as beautiful as the first application. I have and will continue to recommended Moitié lashes to everyone I know!

26. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

THANK👏YOU👏 Natasha! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Bewertet mit 5 von 5 Sternen

The chat feature in the app was…

The chat feature in the app was perfect, it was quick and easy to use. I got my order taken care of fast.

25. Jänner 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Thanks Melissa! 💕
As a small team of busy, beauty lovers, we know time is so valuable, so we strive to save as much as we can for our customers. We’re so glad your lashes arrived quickly! We hope they help you feel as beautiful as everyone already knows you are! 💕

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service! I am very impressed at the fast responses after I placed my order. They were very helpful and were able to help me change my already placed order in a matter of minutes! Thank you!

20. Jänner 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

YESSSS, HONEY! 💕🙌
We love to hear it, Kessya! Our company was founded by a woman who was busy killing it in the workplace, for other ladies who know there’s no time to waste when you’re taking on the world! (On that note: THANK YOU for taking a second to share this review. We certainly appreciate it! 😘)

Bewertet mit 5 von 5 Sternen

Wonderful Customer Service!!!!

I love this company and have always received my items and loved them. Had a little hiccup with order processing this last order and only received a partial order. I emailed customer service and within 10 minutes had a response and they had processed and shipping my missing items! The person that was helping me was so prompt and friendly and I will continue to do business with Moitie Cosmetics. They are wonderful and really care about the customer experience and retaining them!!

13. Jänner 2022
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Oh, Emily! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Bewertet mit 5 von 5 Sternen

Love the GLUE!!!

When it comes to segmented lashes, I've pretty much tried every brand you can think of....and the ones you can get on Amazon as well. I came across Moitie lashes through an ad on Snapchat. I had to try them because I must say, the ad was catchy. Seeing the models blowdry their lashes and still have them on their eyes pretty much convinced me to place an order. Not all of Moitie's lashes go well with my eyes. I'm Asian, so I have to be careful on the length of lashes I put on. My real lashes are also small and sparse. Close to non-existent, actually. So most products and techniques that I've tried pretty much do not last long at all. Even the expensive L brand did not work for me. What I really like about Moitie's products are actually the accessories. I LOVE THE GLUE!!! This by far is the only glue that works for me! The seal is also excellent to use on the bottom lashes to prevent them from sticking on the top lashes while waiting for the glue to get tacky. With this glue, the lashes actually stay '10 days' (as advertised) on my eyes and sometimes up to 12 days (with reinforcement of course).

6. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

Hey MWillis ! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!

Bewertet mit 1 von 5 Sternen

Lashes were not nearly as easy to apply…

Lashes were not nearly as easy to apply as they show. I tried three different sets and after contacting customer services I was told that because I purchased the Deluxe Started Kit it is not covered by their Satisfaction Guarantee.
Disappointed all around :(

4. Jänner 2022
Bewertung ohne vorherige Einladung
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Antwort von Moitié Cosmetics

Hello Tiffany, as per our policies: WHAT ITEMS ARE NOT ELIGIBLE FOR A RETURN?
* Used or altered items
* Items purchased outside of moitie.com
* Free gifts, sale or promotional items
* Store gift cards
* Items marked as Final Sale
* Handmade products, such as 10-Day Nails, are not eligible for refunds or exchanges
* Subscription and membership orders are non-refundable
* Shipping charges are non-refundable
Of which you accepted when purchasing from our site, we did offer to send you a free pair of $30 lashes and you would just need to cover the shipping, and you declined. see our policy:

NOT LOVING THE LASH LOOK YOU CHOSE? WE HAVE YOU COVERED!
100% lash exchanges are on us! We will send you one extra pair of lashes completely for free! All you have to do is pay the $5 shipping fee and we will swap out your lashes for you.

I am willing to send you a free pair and this time we will cover the shipping, but please understand that your rating is unfair in that you knew when you purchased the policies and procedures. Let us know if you want to make an exception for you and send you a free pair, and if you would so consider your rating to be fair.

Bewertet mit 5 von 5 Sternen

Love these eyelashes & Customer Service

Love these eyelashes. These are new for me, the 10 day kind and I had ALOT of questions for customer service and they were super nice. Of course with anything new there is a learning curve, so my first try I'd say IMO the outcome wasn't a 10 but hubs and friends said they were. I did purchase a monster kit the first time and I've already purchased more even tho I'm only on the first pair I am already hooked. I have done real extensions before but it was way too much work and time for me. I LOVE the strips for the ability to do on your own time but they are a PITA to do for an event so the allure of these 10 day was amazing to me and YAY they actually do work! YES! I'm uber excited!

31. Dezember 2021
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Hey Tx! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Bewertet mit 5 von 5 Sternen

I’ve been using Moitie lashes for bout…

I’ve been using Moitie lashes for bout 6months now and I most absolutely love the them they feel so real and so easy to apply on you can u choose ur kind of lash that fits u the most I will continue to buy thanks Moitie lash!

29. Dezember 2021
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Hey MJ! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this

Bewertet mit 5 von 5 Sternen

I had trouble applying the lashes

I had trouble applying the lashes, but I got online using their chat system. I spoke with cs and not only did she help me, she also informed me of a Facebook group that was created with help applying lashes. I love wearing lashes and these ones are so pretty!!!

29. Dezember 2021
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Oh, Emily! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Bewertet mit 5 von 5 Sternen

I love these lashes

I love these lashes! They are great! Super nice team and respond quickly! :)

26. Dezember 2021
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Oh, Crysta! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Bewertet mit 5 von 5 Sternen

They are good

They are okay. It’s difficult to find where to enter in the promo code so be careful to do so before u purchase. Other than that is a great product.

25. Dezember 2021
Bewertung ohne vorherige Einladung
Moitié Cosmetics-Logo

Antwort von Moitié Cosmetics

Hey Elle! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

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