Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
Unternehmen hat geantwortet
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
Unternehmen hat geantwortet
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... Mehr ansehen
Unternehmen hat geantwortet
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... Mehr ansehen
Unternehmen hat geantwortet
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, Vereinigte Staaten
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The Momo water Dispenser is n excellent product! I love it! It’s the best in water dispenser’s.

Antwort von Momo Lifestyle
I recently had to email your customer service department to ask them a question about my order that was being delivered to my location. Once I submitted my email to your customer service department, I received a response promptly by your employee, by the name of Rafael Santana. Rafael in his email response, assured me that there was no need for me to worry about my order and that the merchandise was on its way to my location. Rafael provided a link in the email where I could track the status of the shipment. Once I received my order, I sent Rafael a courtesy email to let him know that I received my merchandise. I also was impressed how well my merchandise was packaged and also was elated about the prompt delivery. Overall, I am a satisfied customer and thanks to Rafael and your packaging department for a job well done!

Antwort von Momo Lifestyle
Exceptional and easy service and a great product too! I love the look of the stone mats but one did crack in the corner. I emailed the company and showed a picture of what occurred. Since it was within a year, their warranty covered it. But what I loved most was how easy and responsive the company was. I got a quick response saying they were sorry about the crack and that they have already sent out a new one. Who has service like that these days anymore? I don’t come across it often and when I do, I know that’s a company I want to do business with. Again…beautiful product and superb service.

Antwort von Momo Lifestyle
This so good experience for me. That’s product very quality and so useful

Antwort von Momo Lifestyle
Update to my previous reviews about the mat warping. The company contacted me after I wrote the review and sent me a new mat free of charge. I appreciate them correcting this issue.

Antwort von Momo Lifestyle
Amazing customer service and amazing product delivered on time!

Antwort von Momo Lifestyle
I had to return the mat because it just didn't work in my bathroom. The company is great and they worked hard to get things sorted. Just be sure that you want the mat because returning it is expensive through USPS. Momo Lifestyle people were kind enough to figure out how to help, just make sure you read the return shipping policy.
I really like the mat and wish it could have worked out.

Antwort von Momo Lifestyle
I love the product. Specifically the shower mat.
The problem is the outer packaging for shipping. The product is in bubble wrap, a tight fitting cardboard box and then another cardboard box. The problem is that I ordered 3 and those nicely packaged boxes were loosely in a larger box which was either dropped on a corner with nothing to act as a shock absorber. Two of the three were damaged. After notifying the company and verifying with pictures, I received replacements for the two damaged products. The packaging was identical as the first time- not enough crunched up paper to stop the boxes inside from moving around loosely. This time one was good and one corner was slightly pushed in. I’m so sad and disappointed because I love the product and these were Christmas presents for my family.

Antwort von Momo Lifestyle
Bought a stone bath mat from them on Amazon which was warped. I mentioned that in a review and the support team reached out to me reminding me that the mat has a warranty. They indeed sent me a replacement mat, which worked great.

Antwort von Momo Lifestyle
I bought this particular stone bath mat because of its larger size than most others. Ordering and delivery were easy and fast.
The mat itself is nice except for one glaring characteristic which for me was initially a problem. The mat is bowed in the center. None of the four corners which have anti-skid pads touches the floor. The first time I exited the shower the mat moved a few inches. That caught me off guard and I almost fell. I'm a 72 year old geezer and not as agile as I was in my youth.
Why those pads are located where they are is beyond me. To remedy the situation I installed rug anchors on the entire bottom of the mat. One side of the mat is still raised about 1/4" above the floor, but the opposite side and about 80% of the mat from that side all the way to the other is contacting the floor and securely in place.

Antwort von Momo Lifestyle
The bath mat is very nice looking, but the first one arrived damaged on one of the corner. I contacted customer service and Rafael quickly sent me a replacement mat for free and followed up multiple times to ensure that everything is OK. Overall great customer service and I'm happy with the bath mat.

Antwort von Momo Lifestyle
Excellent customer service and an excellent product. My Momo stone bath mat came in with a chip and Rafael from customer service was able to send a replacement promptly once he received the photos showing the shipping box damage and the damage on the mat that corresponded. We love that there is no wet rug to harbor bacteria. Would highly recommend the Momo Stone Bath Mat.

Antwort von Momo Lifestyle
This is a mat. I’ve been thinking about it for so long and finally pull the trigger was extremely excited when I received the product but it was not exactly what I ordered. I contacted the customer service team and immediately they jumped into action to rectify the situation they went above and beyond to make it 100% right Rafael took the time and interest to make sure my needs were looked after and dealt with an efficient and professional manner. I look forward to the next time we have to do business with these guys because they are fantastic.

Antwort von Momo Lifestyle
The motion sensor light is exactly what I was looking for. Soft light for making coffee in the morning while the rest of my family is sleeping. Anything to make this more streamlined and less jarring is a win 😜 Great price and I'm glad I don't have to get a grip of batteries. A slight fade on and off would be cool, but not crucial. One extra mounting disc for an alternate location would be helpful, too.
Overall, I'm extremely satisfied. Thanks, Momo!

Antwort von Momo Lifestyle
I really loved these lights! because I can recharge them whenever necessary and I don't need batteries like other brands. I loved finding momo lifestyle for my home!

Antwort von Momo Lifestyle
This is a genius item. I was continually wiping the area of sink/ countertop where I keep my dish detergent, and foaming handsoap container. No more, this catches those drip and drops and keeps the area spotless!
The shipment came promptly!!

Antwort von Momo Lifestyle
Momo lifestyle has some of the best products I have tried thus far. Their bathmats especially are such a great addition to my home.

Antwort von Momo Lifestyle
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.