Monster Cleaning Bewertungen 

134
•
TrustScore 3 von 5

2,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Would not hire again. Pros Arrived on time Carpet well clean Cons Very shabby cleaning elsewhere Clearly rushing to go to another job Kitchen floor only mopped. Stains not cleaned pro... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had an alternate cleaning team cancel on us less than an hour before they were supposed to arrive. Monster were able to slot us in at extremely short notice for which we were exceptionally grateful... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible experience - STAY AWAY. We booked an end-of-tenancy clean with Monster, including carpet cleaning in 2 bedrooms, on our landing, staircase and livingroom. They arrived late on site and then a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

A disappointing response from monster cleaning. After being sent discount codes for them for a number of weeks, I received a discounted quotation for the cleaning of a lounge carpet. When I contacte... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reinigungsfirma
  2. auch in
  3. Gardinen- und Polsterreinigungsservice
  4. Gebäudereinigung
  5. Hausreinigungsservice
  6. Reinigungsservice
  7. Teppichreinigung

Vom Unternehmen geschrieben

Monster Cleaning was established in 2015 by Yani and Dimitar with a clear objective - to replace the common, hands-off agency model with a reliable, structured cleaning service. Operating across Greater London, Greater Liverpool, and Greater Manchester, we maintain a strictly managed, direct-employment structure. Every member of our team is fully vetted, DBS-checked where necessary, and trained. This approach ensures consistent accountability on every property we clean. Our service relies on direct, physical results rather than superficial tidy-ups. For specialized tasks like deep cleaning and oven restoration, our teams document the process thoroughly. Instead of a basic wipe-down, we take a methodical approach to appliances - removing racks, doors, and fan guards to target baked-on grease directly - and provide clients with clear before-and-after photos of the work. Similarly, our carpet and upholstery care utilizes professional hot-water extraction machinery and HEPA-filter vacuums, with team members showing the actual soil extracted from the fibres to verify the depth of the clean. A large portion of our daily operations involves tenancy transitions and commercial compliance. Over the years, we have worked alongside more than 300 UK letting agents to align our cleaning checklists with modern check-out inventory standards. Our teams focus on the specific, easily overlooked areas that inventory clerks inspect closest, such as limescale behind bathroom fixtures and tile grout line discoloration. For our commercial clients - including offices, gyms, and retail environments - we provide full Risk Assessments (RAMS) and COSHH compliance documentation to support standard health and safety audits. While we strive for thoroughness, professional cleaning is a manual process and details can occasionally be missed. To address this openly, we offer a straightforward re-clean commitment. If any aspect of a booked clean does not meet your expectations, we ask that you notify us so we can return a team to resolve the specific issue, typically within 48 hours, at no additional cost. We also display all standard hourly rates and flat-fee structures clearly on our website to ensure there are no unexpected charges when booking.


Kontaktinformationen

2,9

Akzeptabel

TrustScore 3 von 5

134 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,9

Alle Bewertungen

(134)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Highly recommended end of tenancy cleaners

The cleaners arrived very promptly and did an excellent job! I would certainly use Monster Cleaning Services again in the future.

18. September 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Matilda,

Thank you for the review and for sharing your experience. We hope to hear from you soon and we'll do our best to be even better next time.

Sincerely,
Monster Cleaning

Bewertet mit 3 von 5 Sternen

End of tenancy cleaning

Had an end of tenancy cleaning with Monster cleaning, unfortunately some items weren't cleaned to the required standard of the check out clerk, and we had to request the cleaning team returned. Thankfully they were able to do this within a week, so hopefully all issues are sorted now. There was some back and forth initially to get this resolved, which wasn't ideal during a very stressful time.

11. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Amber,

We are glad everything turned out all right. We'll make sure we are even more responsive in similar situations from now on.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Amazing service

Quick, professional and amazing service! My carpets look like new.
Thank you 😊

4. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Lucía,

Thank you for the kind words, we really appreciate them. We hope to hear from you again.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Phenomenal service

Can’t understand the negative reviews, the service was phenomenal. Couldn’t be more impressed by the quality of the cleaning. Paid for an ‘end of tenancy’ service and carpet clean. Everything was spotless and the showers, fridge, freezer and oven (which was wrecked) looked brand new. Customer service were helpful and efficient - all round brilliant service i couldn’t recommend more highly.

A lot cheaper than other companies that quoted for the job.

4. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Jonathan,

We are glad we impressed you and we hope all of our customers appreciate the work we do as much as you. We'll try to be even more impressive next time!

Sincerely,
Monster Cleaning

Bewertet mit 1 von 5 Sternen

Slipshod and unprofessional.

Slipshod and unprofessional.

Paid £248 upfront based on Alice's estimate for a post renovation clean specifying the exact number of bathrooms, room and kitchen to be cleaned of the property. This was for 3 cleaners x 4 hours = 12 hours.

I visited the property the day after the clean, and found some cupboards were not even touched, the floor was still dusty and grimy, and running a hand over some surfaces just came up full of white building dust.

Photos were sent to Monster, who claimed their cleaners had worked for a total of 13.5 hours rather than the 12 hours we paid for (I wasn't there so I cannot refute their claim) - saying how lucky we were they had not charged us for the extra hours, that the cleaners were aware there was yet more cleaning needing to be done but their hours were up so they just left (and didn't both to say anything to the client), and that if we actually want the job we paid for finished then we have to pay more.

As an alternative they offered to refund just £30 of what I had paid and rejected the counter offer I made.

Avoid.

27. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hello Jamie,

We are sorry to hear about your bad experience and we've taken measures to assure situations like the one you had won't occur!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

A super service

A super service, easily contactable, very efficient, a great clean and able to meet a tight deadline. Thank you. Highly recommended.

18. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Victoria,

We are glad you were happy with our company and we hope to hear from you again!

Sincerely,
Monster Cleaning

Bewertet mit 1 von 5 Sternen

Dreadful service

Dreadful service. They are expensive, don’t do what they are asked to do and have a terrible attitude when you ask them to return and put right what they didn’t do in the first place. Avoid and use another company.

3. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Eshaan,

Thank you for your feedback. As discussed with you we can't guarantee the removal of every single cat hair from the property, when many cats had lived there for many years. We did our best and even performed a re-clean session while you were present. We hope we can be of better help to you next time.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Really happy :-)

I'm SO happy with the service I got today from Monster Cleaning Services. Thank you so much! My carpets and rug are spotless, and the guys could not have been nicer or more helpful. I'm delighted!

29. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Fiona,

Thank you for your feedback. We are happy when our customers are happy.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

100% would recommend

We had our carpet shampoo'ed - service was fast and efficient, all stains removed and carpet looks brand new! I am really impressed and would absolutely recommend Monster Cleaning Services.

22. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Helen,

We are glad to hear about your good experience and we hope to hear from you again!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Great job, would recommend!

The Monster Cleaning team did a great job on our two-bed flat, it was spotless and cleaned to a very high standard. It took a lot of stress out of moving flat. The team were on time and polite, I’d definitely recommend them.

21. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Monster Cleaning

Hi Maddy,

Thanks for the kind words. We are glad we could help and hope to hear from you again.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Very professional team and excellent…

Very professional team and excellent job done.Thsnk you

10. Juli 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Muhammad,

We are happy to hear you were satisfied with the service provided. Thank you.

Sincerely,
Monster Cleaning

Bewertet mit 1 von 5 Sternen

DO NOT USE.

DO NOT USE.
DID NOT PULL OUT BEDS/SOFAS OR CLEAN BROOM CUPBOARD.
COULD NOT WAIT TO LEAVE TO THEIR NEXT JOB
HAD TO GET BACK 2ND TIME
ENDING UP DOING CLEANING MY SELF AND PAYING £195 FOR THE PRIVILEGE

4. Juli 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Keenan,

As per the conversation with our office, the team was sent back to clean under the sofa, which they missed and the windows you wanted cleaned from the outside we could do at an extra cost (which was explained while booking the service), but you denied to add, so naturally we didn't clean them. We hope we can achieve the level of satisfaction next time.

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Great job!

Great job!! Thank you

26. Juni 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Gizem,

Thanks for the review!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Good job!!!

We had One off cleaning service of our house few days ago. Even though we couldn't manage to keep our place in a good shape for some reasons and lately it was a mess, the cleaning team was able to handle with the task and did a wonderful job. We surely going to use them again as they also have number of different services to provide of which we can get advantage. Highly recommending! Thanks a lot!

11. Juni 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Asif,

We are happy we made your life easier and we hope we can continue to do so!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Gleaming review

Gleaming review

Booked for a deep clean of our home.
The booking process was clear, quick and prices transparent.
The team that arrived on site were professional and efficent.
Could not reccomend enough.

14. Mai 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Connor,

We are happy to see that our work has been appreciated. Thank you!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

10/10 A-star service

From Alex on the phone giving me my quote, to Tish & Mariya who arrived this morning to clean my carpets, I received a kind, polite & professional service all round. Alex is very helpful & courteous on the phone. Tish & Mariya were friendly & quick and did an amazing job cleaning my carpets which included stains from make-up & dust from drilling! The quote was competitive and they did my flat despite it being up two flights of stairs when other carpet cleaning companies had turned me down. I will only use them in future & only recommend them. Fantastic service. Thank you!

30. April 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hello,

We are glad you were satisfied with our service. Check our website if you need anything else cleaning related!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Really efficient and friendly...

Really efficient and friendly when sorting out the booking and doing the cleaning. Will definitely use again.

30. April 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Annam,

We are happy to see that our work has been appreciated. Thank you!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Excellent Service

Excellent telephone service, fast booking, very reasonable price, and an excellent clean! Even managed to get out a coffee stain from my carpet. Highly recommend.

28. April 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Miss Smith,

We are glad that we exceeded your expectations and we hope to continue doing so in the future. Thank you!

Sincerely,
Monster Cleaning

Bewertet mit 5 von 5 Sternen

Highly recommend. Will use again.

I was very happy with the overall service and experience.
The booking was easy and the job expectation and quote very clear.
They arrived on time, were very friendly and very efficient. They did a great job and finished early so amended to quoted price accordingly.

6. April 2021
Bewertung ohne vorherige Einladung
Monster Cleaning-Logo

Antwort von Monster Cleaning

Hi Hannah,

Thank you for the kind words and we hope to hear from you again!

Sincerely,
Monster Cleaning

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