Product Not as Described and Poor Customer Support
We ordered 2,000 air fresheners with a clearly specified strawberry scent. What we received had a generic sweet, soap-like smell that does not resemble strawberry in any recognizable way.
When we contacted MoodsPromo, we were told that scent is “a matter of opinion” and that a sweet smell qualifies as strawberry. This explanation is unacceptable. Strawberry is a clearly identifiable fragrance, not a subjective concept.
A supervisor later stated that they are not a perfume manufacturer but a promotional products company, and that fragrance is only an “added feature.” This response is extremely concerning. The scent was a clearly defined product specification and a key part of our order. If the company cannot deliver specific fragrances as advertised, they should not offer them.
We requested to return the order due to the product not matching its description. After that, communication stopped completely.
After researching further, we discovered that other customers have experienced similar issues with product quality not matching descriptions and poor customer service.
We expected professional accountability and a proper solution. Instead, we received deflection, excuses, and ultimately no response.