Morgan Sindall Property Services Bewertungen 

405
•
TrustScore 1.5 von 5

1,5

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Cowboy plumber,White English could not fix the repair properly...council property, I gave the wrong date so that they don't know which property, please watch them carefully and check if the job is don... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Took a day off work for an appointment booked in for 12-4pm. No one bothered to turn up, no communication from Morgan Sindall. Email address does not exist! Landline number doesn't either. Constantly... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Well been waiting for over 2 months now! What a cowboy run company, sitting in here waiting for a communal stack pipe to repaired. Rang many times & feels like I'm being fogged off. Tryed emailing get... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had an appointment made for a construction guy to come to my flat today in the afternoon I was informed by text that the gentleman was on his way and that he would be with me s... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Grundstückspflege

Vom Unternehmen geschrieben

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. Using data, we provide actionable insights for our clients, helping to inform investment decisions, improve customer experience, identify vulnerabilities in communities and protect the environment. Collaborating with our partners, we find solutions to support and deliver projects to the highest quality and standards. With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.


Kontaktinformationen

1,5

Ungenügend

TrustScore 1.5 von 5

405 Bewertungen

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Hat 94 % seiner negativen Bewertungen beantwortet

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1,5

Alle Bewertungen

(405)

22 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

No Show

I’ve had 4 different appointments for the same thing , arranged around my day off then booking me in for appointments on different days then rescheduled today instead of their appointment yesterday with a days notice, today was 8-12am then at 9.30 got TOLD they were confirming my appointment that had got changed to 1pm unknown to me at that point, when I said it was a morning slot I got snapped back with “there’s a emergency at the hospital that’s why” so I’ve changed arrangements around again as my time off work is limited, have been home since late morning and now 5pm no show , this is not the first time over the years no show , this is why I can’t afford to take time off work , shambles

30. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with your full name and address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Bewertet mit 1 von 5 Sternen

Not even worth 1 Star

Not even worth 1 Star. The most infuriating people to deal with. Completely incompetent and rude.

They are subcontractors for Walthamstow Council (Why does the council pay these clowns?) and are responsible for repairing the council owned roof of my leasehold flat.

The roof has a massive hole in it that is coursing water through my ceiling every time it rains. It's been 70 days since I first reported the problem to them and they've done nothing so far. I have called them 16 times (waiting on hold for 30mins plus to speak to them) and they just fob you off and say "it's under control, maybe call back next week"). The people in their call centre have serious attitude problems and are repeatedly rude and patronising.

I've requested to talk to a supervisor three times and been given vague assurances that I'd get a call back later from a them. I've not had any communication so far.

I'm genuinely confused as to how they're in business with this level of consistently terrible service. I can only assume the council is unaware of just how incompetent they are.

I look forward to the generic, meaningless copy-and-pasted response from them below.

30. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with your full name and address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Bewertet mit 1 von 5 Sternen

They came around to fix the toilet but…

They came around to fix the toilet but completely bodged the job left the ball valve dripping and no overflow installed.Ended up in fixing there fix myself. Not recommended this company and can't see why Councils use them as all they do is bodge the job applying bodge upon bodge.

26. Jänner 2024
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with your full name and address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Bewertet mit 1 von 5 Sternen

If I could give zero I would never…

If I could give zero I would never complete the job they are meant to complete they just patch over the cracks instead of doing the job properly absolute cowboys the complaints person was supposed to phone me yesterday and still no phone call they have absolutely no care at all

26. Jänner 2024
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with your full name and address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Bewertet mit 1 von 5 Sternen

Couldn't change a tap washer!!!

More contact with these cowboys Council flat leaking waste water into my flat but because we are private they are not interested in sorting this out. I have lost track how many people and sub contractors these have sent to "look" as this leak in the flat above. Every day we are having to clean up sewage water from the flat above and the smell is unbearable. We have an almost 2 year old in our flat but this seems to make no difference maybe these cowboys are waiting till the whole ceiling collapses or the whole flat floods with sewage so they can make more money. This is not a third world country but it sure feels like I'm living in one!!!!

24. Jänner 2024
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with your full name and address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Regards MSPS

Bewertet mit 1 von 5 Sternen

Failed appointments

On two consecutive occasions, this company cancelled my appointments on the day. I told my landlord that I refused to allow them a third appointment to which they agreed and another contractor was given the job.
My landlord booked Morgan Sindall again today for another repair, and yet again they cancelled on the day of the appointment.
Do yourself a favour and choose a reliable property service and don't touch this lot.

22. Jänner 2024
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Antwort von Morgan Sindall Property Services

Good morning

I am sorry to hear about your experience. Please contact me directly at Communications@morgansindall.com with your full address including postcode in order that I can escalate the matter to the relevant member of our contract team.

Regards, MSPS

Bewertet mit 5 von 5 Sternen

A huge thank you to Mark and James for…

A huge thank you to Mark and James for replacing a broken fence, giving me back privacy and security.
Both workmen were extremely polite, professional, efficient and extremely tidy. Excellent job done. You are an absolute credit to Morgan Sindall.

18. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning

Thank you so much for taking the time to provide this positive feedback. It's great to hear that you had such a good experience. Please could you contact me direct at Communications@morgansindall.com with details of where you live, so that I can pass your positive words to Mark and James' manager to feed back to them?

With thanks and regards, MSPS

Bewertet mit 5 von 5 Sternen

Great Plumbing Service

I regret not having your name when you visited our flat in the Churchill Gardens SW1 area, plumber.

Thanks to your Morgan Sindall plumber's excellent work on the leak under our bath in a small bathroom, we are able to use our bath every day without any worries when it's going to leak. Thank you.

8. November 2023
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Antwort von Morgan Sindall Property Services

Good morning

Thank you so much for taking the time to give this positive feedback: it is great to hear that you had such a good experience.

Regards, MSPS

Bewertet mit 1 von 5 Sternen

Morgan sindall flooded me out twice…

Morgan sindall flooded me out twice over the last 2 years, ruined my musical instruments with the flooding, ruined my carpets, I was in the dark for 2 months with the light removed from the bathroom, flooded out my living room, due to the utter incompetence of the Moron Sindal repair team in the flat above, made my life complete hell over 3 days the first time in july 2022, and then the same again in july 2023, their management team absolutely suck, also the email does not work, you waste time on the phone only to be hung up on, so I think its time to get organised and put a class action together and force the uk councils to terminate their contracts and give the contracts to companies that will do the jobs properly, Im sick to the back teeth of Morgan Sindall, I have lost work because of morgan sindall, they waste your time on the phone, then it hangs up, they just make appointments without consulting you, the company is run by morons, a 5 year old do a better job organising the teams to make the repairs, morgan sindall is unfit for purpose, these people have no moral compass and must be held accountable. So the best way forward now is we all mobilise and put a class action together and force the uk gov and councils to teminate the contracts and give the contracts to companies that will do the job.

@morgan sindall dont bother trying to fob me off in the comments with the contact bs, as not interested I want to bring you down through the courts, enough is enough.

UPDATE

The managers who handle bookings, the surveyor and supervisor are completely incompetent!!

So after moron sindal's administration made an appointment for me without contacting me to she dual a suitable date and time for their staff to do the job and booked 4 hours when it was an all day job and needed 2 people, but due to the incompetent mis management at Moron Sindal and the utter incompetence of the surveyor supervisor and manager, yet again they wasted my time and did not carry out the work they where scheduled to do, totally wasted my whole morning and cost me more time and disruption of my life, Moron Sindal, are un fit for purpose. it has been 8 months since the 2nd flood, these people are utterly stupid and incompetent and un fit for purpose.

Any way if any one want to team up with this class action I am putting together against Moron Sindal as they are a total bunch of morons!!

Just go on truth social or gettr or gab and look for @patitude, add and DM me.

Together we can force the governments and councils to terminate Moron sindal's contracts and hire competent smaller companies.

look what we the people did with boycotting companies like budweiser disney, and other giant multi national companies, around the world for treating their customers like utter crap and thinking that their customers are stupid, they messed around and found out!! FAFO!!

We the people should stand up to these criminal companies that do not care about their customers and cause unnecessary distress and suffering.

Together we have the power to wipe billions of their market cap and share price.

We the people have the power to teach these morons a lesson they will never forget, and we should act upon this especially as it is an election year and politicians are more likely to act upon a petition to terminate the contract the governments and councils have with them. A company contracted by government and councils should not be causing misery and suffering of the people they are carrying out repairs for.

We have to make an example of these crooks making peoples lives a misery with shoddy workmanship, not turning up, wasting peoples time, destroying peoples property with flooding and other damages and not compensating people for the utter damage and disruption to their lives. moron sindal are a bunch of 5 knuckle shufflers!!

@moron Sindal property service apologist!!

nothing gets done you say escalate and nothing happens!! Moron Sindal's bookers make appointments without consulting and hide behind text messages with a data mining link!! I have all of the job numbers dates etc which I will be using as evidence, I have read all of the horror stories and reviews from other people who have been treated like complete rubbish!! You have to be taught a lesson you will never forget. No more excuses!! Legal action is the only way now!! Enough is enough.

16. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am very sorry to hear about your experience. As per our previous response to you on here, please contact us direct at Communications@morgansindall.com with your name and full address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Regards MSPS

Bewertet mit 1 von 5 Sternen

I would like to report my repair on…

I would like to report my repair on line but as usual I can’t even get started I always use the same email and password but it just wont let me in it’s all such a waste of time it’s supposed to make life easier it more frustrating

14. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am sorry to hear about your experience. Please contact us direct at Communications@morgansindall.com with your name and full address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Regards MSPS

Bewertet mit 1 von 5 Sternen

Wouldn’t come out to my property out of…

Wouldn’t come out to my property out of house despite having no heating. I have 4 children in this house one being a 7 month old baby to be told there too busy and to call in the morning .

10. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am sorry to hear about your experience. Please contact us direct at Communications@morgansindall.com with your name and full address including postcode, and we will escalate the matter to an appropriate member of our contract team.

Regards, MSPS

Bewertet mit 5 von 5 Sternen

100% Electrician Steve & his lad Matt

Thank you to Electrician Steve & his young lad Matt for installing my shower. They were both happy and very polite. They got the job done promptly and worked fantastic as a team. To be honest i have never had any problems with any of your workman or their quality of work. I must be living in a good area. Thank you.

3. Jänner 2024
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Antwort von Morgan Sindall Property Services

Good morning

Thanks so much for taking the time to leave this positive feedback. It is great to hear that you have had a good experience.

Kind regards, MSPS

Bewertet mit 1 von 5 Sternen

We have now been without hot water and…

We have now been without hot water and heating for the past 4 days, due to this company condemning our main system water cylinder in the loft.
Apparently the part was only ordered on the 4th even though they condemned the cylinder on the 2nd.
They have dropped us 2 little heaters of to run a 4 bed 3 story house, we've asked for more but Morgan Sindell are saying they have dropped us 4 heaters of, even took photos of the 2 they dropped of.
Electric is running away with itself and we're on pre payment meter
They don't know when the cylinder will be in so we don't know how long we're going to be without water & heating now

I have emailed you back at 3.19 this afternoon

2. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning

Thank you for contacting us directly. As you will have seen from my response to your email, this matter is now in hand with our contract team and I hope it will be resolved soon.

Kind regards, MSPS

Bewertet mit 1 von 5 Sternen

No hot water or heating

I have had no hot water or heating in my property since late Christmas Day. As yet an heating engineer who is qualified to work with oil boilers has failed to attend although I have been told the necessary part has been ordered but no delivery date or indication when the repair will be undertaken. The absolute lack of communication, failure to respond to countless phone calls, complete lack of my empathy for my situation beggars belief. I have emailed to the link you supply via your replies on here but have yet to recieve a response. Absolutely shocking

5. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good afternoon

I am very sorry to hear about your experience. Please contact us directly at Communications@morgansindall.com with more details including your name and full address with postcode, and we will arrange for the matter to be escalated to an appropriate member of our contract team.

Kind regards, MSPS

Bewertet mit 5 von 5 Sternen

How refreshing to have a workman who is…

How refreshing to have a workman who is polite, funny and knows exactly what he is doing - thank you for fixing the door and windows - Happy New Year

2. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Happy new year to you too! Thank you so much for taking the time to leave this positive feedback; it is great to hear that you had such a good experience.

Kind regards, MSPS

Bewertet mit 1 von 5 Sternen

The the plumbers or the gas engineer…

The the plumbers or the gas engineer they don’t finish the job and instead of coming the following day, they will close the job and they will tell you to raise the job again, and I’ve been waiting for two weeks just to fix the heater that they messed up, and the promise you they will show up, they will never and the Customer Service would fill you with false hope, time and Ivan had Yta for five days

18. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning

I am sorry to hear about your experience. Please contact me direct at Commmunications@morgansindall.com with your name and full address including postcode, and I will escalate the issue to a member of our appropriate contract team.

Kind regards, MSPS

Bewertet mit 1 von 5 Sternen

Again another complaint I'm sorry to…

Again another complaint I'm sorry to say. Don't know how much room this company needs! Living on a one way system and they have literally taken over the tiny bit of road that we had left. It's not much room for cars etc and having to drive over pavement to get past but heaven forbid if an emergency vehicle had to get past. And I have a photo of the very limited space.

19. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am sorry to hear about your experience. Please contact us direct at Communications@morgansindall.com with details including the location and photo, and I will escalate to an appropriate colleague for investigation. Regards, Morgan Sindall.

Bewertet mit 1 von 5 Sternen

Appalling customer service

Been waiting at home today for a rescheduled appointment (from November) to complete works on falling render and damp, first reported in August 2023. We had a text update yesterday to say an MS engineer would be attending our property today. No one showed up so I rang MS (25mins on hold) to be told the engineer is now on holiday(!!!!!!!) and they have rescheduled (without informing us) for 11 January. I'm stunned.

14. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning

I am sorry to learn of your experience. Please contact me directly at Communications@morgansindall.com with your name, address and postcode, and I will escalate the matter to an appropriate member of our contract team.

Regards, MSPS

Bewertet mit 1 von 5 Sternen

Reported a leak on 5th October

Reported a leak on 5th October, got a plumber round 2 weeks later - he refused to do anything as we have an asbestos tank, had to keep calling - was advised that a manager would call - never received any, finally was advised that today 14th December it would be sorted, plumber arrived and refused to do the work due to the same asbestos tank being there, a plaster turned up also to fix ceiling - opened my front door to a face full of smoke as he was smoking - advised him plumber has done nothing - he then left as well, call several times to try and find out what is happening and at this point I still have received no calls, still have a huge flow of water leaving my house and this is day 49 - what a complete JOKE this company is

14. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good afternoon

I am very sorry to hear about your experience. Please contact me directly at Communications@morgansindall.com with your full address including postcode, so that I can escalate the matter to an appropriate member of our contract team.

Kind regards, MSPS

Bewertet mit 1 von 5 Sternen

2 times I was wait on the phone I was…

2 times I was wait on the phone I was number 3 to start when I got to number 1 then you put phone down I then called again and same thing happened is this away of not getting the council tenants work done by your company

13. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Morgan Sindall Property Services

Good morning, I am sorry to hear about your experience trying to make contact. Please contact me directly at Communications@morgansindall.com with your name, full address including postcode, and some brief details giving the reason for your call, and I will escalate to the appropriate contract team.

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