Morgan Sindall Property Services Bewertungen 

What a great experience had my bath panel sorted .
Very professional

My toliet flooded last Monday
Ten days ago
It was put down as emergency call out
No one turned up to fix it
I rang following morning 8-15
Plumber came just turned water off and said I need a new board as it's rotten
He didn't bother to let me know what was going on with repair
So I rang up in afternoon 26 September she said the carpenter and plumber will visit the following day to do both jobs
Well carpenter put temperary piece of wood for the cistern
But no plumber bothered to come
You had my phone number
Nothing
I then at first had the repair down for 5/10/23 in PM
I sent you a message the previous day to cancel due to my appointment at job centre on 5th
Didn't hear back from you nothing
But you still managed to appear on that day to fix it
Really are a disgrace and awful company
You ignore every message
Unless it's too your liking
Your people are always on the phone
When they do decide to turn up
Absolutely disgusting service

I recently had the unfortunate experience of having Morgan Sindall, a contractor for the local council, carry out maintenance work on my home. To say I am disappointed would be an understatement. The quality of the work was far from the professional standards one would expect, especially from a company contracted by the council.

From the onset, there was a lack of clear communication about the scope and details of the work. When the job was "completed", I was left with a series of issues that were either overlooked or simply done in a shoddy manner. There were visible gaps, uneven finishes, and materials that seemed subpar. It's evident that there was a lack of attention to detail and pride in their work.

I understand that no company is perfect, but when you're entrusted with the responsibility of maintaining homes on behalf of the council, there's an expectation of quality and professionalism. Sadly, Morgan Sindall fell short on both counts.

I hope that the council re-evaluates their contract with this company to ensure that other residents don't have to endure the same unsatisfactory experience I did. It's essential that we hold companies to a higher standard, especially when they represent our local authorities.

Update - in response to the Reply below:

I appreciate your prompt response and understanding of my concerns. However, I'd like to clarify that my review was not positive. I've reached out and left my name and number over the phone on multiple occasions, with assurances that I would be contacted to address the issues. Unfortunately, I have yet to receive any follow-up. This only further underscores the poor service I've experienced. I hope that future communications and resolutions can be more efficient and effective.

Regards

I am property manager. I have blocked drains outside one of our properties where Morgan Sindall is block management. I am currently 1h 23minutes on the phone, waiting for anyone to pick it up to raise the work order with them. Awesome stuff (Not!!).

*** Updated after Morgan Sindall's reply below **

It is funny that you replied to my TrustPilot review quicker than you responded to my phone call.. I gave up after waiting 1h45min on the phone (with no one picking up my call within that time - it was time for my lunch break), called East End Homes directly and in 5 minutes, I have job order raised by them, so nope, I do not need your help anymore today.... Who has time to spend 2h on the phone, without even been connected?? I am managing properties as my job, that is the only reason I was able to sit on the phone for almost two hours, while dealing with other things...

Well been waiting for over 2 months now! What a cowboy run company, sitting in here waiting for a communal stack pipe to repaired. Rang many times & feels like I'm being fogged off. Tryed emailing get more response from a brass monkey. This has ruined our ceiling, kitchen & the log term damage of our property. Communication is non exist how do you people & the owner of this company sleep at night.

Egis was a very happy and helpful guy. very professional went above and beyond to help us with our door. lovely gentleman, jolly.

Do not complete repairs, are rude and hang up when you ask them why the repair hasn’t been resolved

We seek him here, we seek him there, that damn delusive sindall man. Morgan sindall does the maintenance in our block and the only consistent thing about them is that they are consistently useless. I have had them do a number of jobs and if they put the effort they use trying to run away from you in actually working then I would be living in Buckingham palace. The man came today, tried not to do anything and ran up down the road, before putting a plastic bad and a bit of duct tap over the problem area and saying that it will go to a different flat.

Well if yoh tend to answer the phone it would be a great help. Its now 49mins I have been waiting. Problem reported yesterday as an urgent job. They said someone would come out but hey no the next day still waiting.they say .organ and sin dal cover everything . well it's now well over an hour and still waiting.

Absolutely rubbish.
They don't do their jobs right the first time so having to re do work. I have had 6 months of constant repairs. Every week since I moved in. I'm now having to stay out of my home again ( 1 week in july) and now in September as they can't do the job right. Put in in for today, turn up and then say they can't do it all today, do a bit and then rebook a month later. So now I'm out of my home for another month.

I was very impressed by the competence of the chap called Egis who came to fix my kitchen cupboards. He saw what was needed immediately and within a few minutes had completed the repair. I found him to be very polite and professional.

Egis and Akeem came over to fix our bath today. The best workers we’ve ever had come over! Not only were they punctual, and did the job they were supposed to, they also went out of their way to go the extra mile and put silicon around our entire bathtub, which added extra time but they were more than happy to help. Amazing people in general too, and the work was done excellently. This doesn’t happen often, so their customer service was 10/10. We hope we always have the two of them come round whenever we’re in need of something, as we’ll always be confident that the job will be done, and not only will the job be done but it’ll be done to the best possible standard. Thank you again Egis and Akeem!

If I could give less than one star I would !! The mangers are worse than the incompetent employees that are supposedly skilled trades people . Morgan Sindall do NOT care about the quality of their work after all we are only social housing tenants !!!!!!!

Rude, unhelpful, obnoxious and patronising out of hours staff member with zero people skills.

What a fantastic service today 5 stars but worth so much more Akeem and Egis were so efficient and such nice guys repaired my Kitchen window that I had not been able to open for months .
Usually I dread handling repairs but both were a breath of fresh air .
Highly recommend these guys .

This is the worse repair service company I've ever seen. So unreliable, and inconsistent, I forgot the previous sad encountes and thinking things have changed but I am totally wrong. I called on Monday morning after staying indoor for 3 days waiting for what they terms as emergency work to be fixed.
I called 10.44 about a pending job and a lady told that the repair team will be in the property before the end of the day and promised to remind them with another email. By 15.46 hour, I made another call which a young man stated that I was given a wrong message and book a morning appointment between 8-12 pm. Nobody turned up, I made a distressed call at 11.39 which a lady called Sharon apologized that the engineer is running late to get me and will be here by 12.30pm, only to received a text message stating that the appointment is between 12.31 to17.00.
The treatment is totally inhumane and causing problems which I wish I can get appropriate site to report to. I live in the horrible place in England as far as I am concerned.

I have never felt so patronised and insulted by a company. Respect, empathy and compassion for frustrated tenants doesn't exist, just like their supervisors, managers and a surveyor who refuses to call back after months of trying. I have a front garden full of rubble, blown bricks, mould on the walls and a long list of jobs that have been reported and apparently booked but obviously have been ignored. I rang yet again on Friday and was told an email had been sent to the surveyor dealing with my outstanding repairs who would call me before 5pm. When I asked if I could speak to a supervisor was told no one was there I asked for a name which was mumbled to me, then I asked to speak to the manager of Morgan and Sindall but was told that she was not authorised to given me his name which I find unbelievable...and the surveyor did not call me back either! I am in the process of seeking advice from the local MP as this company's approach and level of service is inadequate. The standard of other contractors for Waltham Forest such as Aston are far better with helpful staff that call you with an appointment and jobs completed as promised.

Had an electrician assure me I would have hot water after switching a thermostat on boiler now I haven't had hot water for 4 weeks. The communication between LH homes and them is appalling if you happen to miss a call they refuse to call you back can't even email them there like a secret organisation like Freemasons

Total scammers...from the ones who answer the phones to the actual workers. They are serial liars...baffles me walthamforest gave them the contract..

Have been waiting 3 weeks for my water leak to be fixed, 4 men from Cam water 5 men from your company, calls to your company still waiting for my call back, call operators waste of space lie to you all the time, took a numbers of days off work for no one to turn up, now been told by the council they are waiting for a quote from you for the repairs to be carried out and still waiting ,