While we have not yet tasted the ginger, trying to make a retail purchase in the US is impossible. Typically, I'm a Campari consumer but happy to try another special taste. Kedeja was responsive to o... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
When I saw that Apple Pay changed delivery address I immediately mailed you not more than 2 hours later . I admit I should have looked sooner but it always normally works. Your IA told me somebody wo... Mehr ansehen
Unternehmen hat geantwortet
I have been ordering mother root for a couple of years now. Used to think ginger was my favourite, until I tried rhubarb! Then the marmalade version came out! My recent order appeared to have gone awo... Mehr ansehen
After the Evri delivery failure the MotherRoot team got straight on it. I am really impressed how they gave immediate attention to investigating and resolving the issue. My replacement parcel delivere... Mehr ansehen
4,2
Gut
320 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Quick response and issue dealt with in…
Quick response and issue dealt with in an hour. Excellent customer service.
30. März 2026
Bewertung ohne vorherige Einladung
product replacement
I did not initially receive my product, it got lost in the shipping process. I communicated with Renet and was sent a replacement immediately. It just arrived and I am excited to try it this evening! I really appreciate the fantastic customer service!
28. März 2026
Bewertung ohne vorherige Einladung
I absolutely love the flavor of Mother…
I absolutely love the flavor of Mother Root! I've only tried it so far with tonic soda, a slice of orange with some fresh mint. I'm looking forward to trying some of the other recipes. This is a wonderful slow relaxing drink. A great alternative to an alcohol cocktail.
27. März 2026
Bewertung ohne vorherige Einladung
Excellent customer service.
Excellent customer service.
27. März 2026
Bewertung ohne vorherige Einladung
My 1st order didn’t turn up
My 1st order didn’t turn up.
I emailed last night & this morning the replacement arrived. 1st class customer service.
I look forward to trying the Special Edition
24. März 2026
Bewertung ohne vorherige Einladung
We love Mother Root
We love Mother Root! As an alternative to a g&t in the evening or a hot day its amazing.
24. März 2026
Bewertung ohne vorherige Einladung
Delicious and satisfying
Delicious and satisfying; replaces my nightly glass of wine and I feel and sleep much better. Thank you Mother Root.
20. März 2026
Bewertung ohne vorherige Einladung
MotherRoot faultless customer service.
MotherRoot faultless customer service.
The fault was the delivery Co.
But Mother root resolved the issue and im impressed with both the product and the customer service
19. März 2026
Bewertung ohne vorherige Einladung
Brilliant customer service
23. März 2026
Bewertung ohne vorherige Einladung
Outstanding service offered
I am now on my third bottle of Mother Root and I love it. Unfortunately this time there was a problem with the delivery which meant it wasn’t delivered to my address. I contacted the courier first and they were not particularly helpful and I almost felt they didn’t believe me. I even sent a copy of the photo they had taken which showed it wasn’t even my front door!
However when I contacted Mother Root the experience was totally different they were very communicative with me and offered right away to replace it whilst I’m assuming they will take it up with their courier. This act of kindness was very much appreciated and I received it the very next day. I have followed this company since seeing them on Dragon’s Den. I love their philosophy and ethos. I have also bought some for a friend who also loves it!
It is a great company and provides an outstanding service in my opinion.
10. März 2026
Bewertung ohne vorherige Einladung
Very quick response and solved the problem
Renee helped me to use the first time buyers 10% off. Thank you so much! I can't wait to try Mother Root!
Karen
10. März 2026
Bewertung ohne vorherige Einladung
Sophie is brilliant
Sophie is brilliant - picks up emails quickly and responds proactive. Clearly knows what she is doing and can sort my little requests out very efficiently. Thank you.
10. März 2026
Bewertung ohne vorherige Einladung
My old address somehow was put in as my…
My old address somehow was put in as my “mailing address” even though my billing address was somehow correct. When I received an email showing the wrong address I emailed right away. They stated they couldn’t change it, so I’m out $45. 🤷🏻♀️
They were not helpful, and unfortunately have lost a customer.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Hi there,
Thank you for your feedback, and I’m really sorry to hear about your experience - I completely understand how frustrating this must have been.
It sounds like there was a mix-up with the delivery address, and I’m sorry we weren’t able to resolve this for you at the time. Once an order has been processed, we’re sometimes unable to amend the address before it’s dispatched, but we do always do our best to help find a solution.
We’d really appreciate the opportunity to look into this further for you and see what we can do to help resolve it. Please do reach out to us at hello@motherroot.com, and we’ll do everything we can to help.
Thank you again for bringing this to our attention, and we’re very sorry for the frustration caused.
Warmest regards, The Mother Root Customer Experience Team.
Mother root disappointing
I bought mine and I’m fed up with all the positive reviews on face book and when you put a negative review it won’t come up so you get pulled in to buying it , I think it’s so disappointing and so overpriced!! If I had seen this I would never have bought it go and get a ginger shot instead
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for your feedback, Clare - we’re really sorry to hear how disappointed you feel.
We want to reassure you that we don’t filter out negative reviews, all genuine customer feedback is important to us and helps others make informed decisions, as well as helping us improve.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.
Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
Thank you again for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
Great result!
Renet sorted my problem out speedily. Thank you!
4. März 2026
Bewertung ohne vorherige Einladung
I’m giving it 1* due to the price
I’m giving it 1* due to the price. I actually really like it but to be honest i think it’s a bit of a rip off costing £28 . I think i’m gonna go back to making my own ginger and apple cider vinegar drinks which cost a fraction of the cost and i’m sure the health benefits are just as good. Sorry Mother Root
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Hi Lysanne,
Thank you for your review, we’re really pleased to hear that you enjoyed the taste of Mother Root.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best organic apples, undergoing a slow double fermentation process -very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.
Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
Thank you again for giving Mother Root a try and for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
Quick response
Quick response and took care of my question!!
25. Februar 2026
Bewertung ohne vorherige Einladung
I did not get a response to my last…
I did not get a response to my last email
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you for your review, Alan - we’re really sorry to read this.
We certainly never want anyone to feel that they’ve been ignored. We can’t currently see an outstanding message under your name, so it’s possible your email didn’t reach us or may have landed in spam.
Please would you resend your original message (or contact us again directly), and we’ll make it a priority to respond promptly. We’re always here to help and would very much like the opportunity to resolve this for you.
Warmest regards, the Mother Root Customer Experience Team.
I bought my first bottle from Waitrose…
I bought my first bottle from Waitrose in January and really loved it. So much so I just ordered 2 bottles from the website. However, there seems to be a batch inconsistency? It's nowhere near as fiery as the first bottle I received and that's without changing the measured amounts of mother root and tonic. Otherwise I really love the flavour but preferred it more fiery, I feel like i'm going to need to use more than the 25ml per drink which at the current price, is a bit disappointing.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von MOTHER ROOT
Thank you so much for your thoughtful feedback, Phoebe - and we’re delighted to hear you loved your first bottle from Waitrose.
I’m really sorry to hear you were disappointed with your second purchase, we definitely haven’t made any changes to the recipe. Giving the bottle a very vigorous shake before every pour is key, as the ginger and chilli can settle and affect the intensity in the glass.
If you’d be happy to, please do send us a quick photo of the batch number on the back of your bottles - we’d love to look into this further for you.
Thank you again for taking the time to share this - we really value feedback like yours.
Warmest regards, the Mother Root Customer Experience Team.
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