Maidstone branch were amazing - Izzy was extremely helpful. Online branch(?Derby) Mr Tamber - shocking customer experience - why it takes over 2 weeks to produce a sales invoice is utterly outrageous... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Maidstone branch were amazing - Izzy was extremely helpful. Online branch(?Derby) Mr Tamber - shocking customer experience - why it takes over 2 weeks to produce a sales invoice is utterly outrageous... Mehr ansehen
Unternehmen hat geantwortet
Apologies for delay in replying. On my own and 82 years old, buying a car is a challenging experience but from walking through the door to the after sale service, I have to say the customer care was... Mehr ansehen
A good experience overall with a couple of issues. First of all the milage advertised was 600 miles more than advertised. Secondly my trade in was on a private plate. I was told that the £250 required... Mehr ansehen
Knowledgeable staff not pushy. Allowed to browse at our speed and then when we selected several cars we were given the keys to look around. Service was really good 10/10
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Vom Unternehmen geschrieben

Browse thousands of quality cars today.

Chartwell Drive, DE21 6BZ, Derby, Derbyshire, Vereinigtes Königreich

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the young man that looked after us, was very attentive guided us through the process and was very patient.
I would definitely use them again
It was an pleasure to do business with Leon trainee sales exec, No pressure and very thorough
Had a good experience, wasn’t bothered by staff members until we asked to view a car.
Took the car for a test drive with out a staff member.
Had everything explained to us and was very happy with the service.
So much we bought the car which we are very happy with.
This my 4th car in a row with Motorpoint
From viewing to purchase absolutely no pressure and fantastic customer service.
Great deal on the car I bought also!
We were greeted by Joseph Dickinson when we arrived at the dealership, who was very friendly and quickly put us at ease. He showed us a number of cars, listening to everything I liked and didn’t like about them. Based on that he suggested a couple of others I hadn’t considered, and found me my perfect car! I never felt that Joe was trying to “flog” me a car, he genuinely wanted to find the one that suited me best.
When we went to pick up the car, Leon had arranged a test drive for us, and then Alex guided us through the buying process and helped us organise temporary insurance. Everyone we dealt with was very helpful and professional. I wouldn’t hesitate to recommend motorpoint to others.
Travelled over 100 miles from East Yorkshire to collect my car. Amazing service, especially Chloe who was professional, friendly and helpful. Great selection of cars on site.
No hard sell but friendly & knowledgeable on stock. Part exchange made the whole purchase pain free.
Love my new car. Thank you Motorpoint Dudley & Derby.....highly recommend!
Lovely professional people to deal with.
They couldn't do enough to help me, especially as I was full of cold & my brain was mush, when I came to pick my new car up.
Thankyou Motorpoint Derby.
Very helpful in advice on purchasing our new car. We have now purchased three cars over a period of time, and have always been very satisfied with the service.
Our salesman Coury who was very professional without being pushy, he made the whole process friendly and seamless.
Excellent service from Bailey at the Derby Motorpoint
From the minute he seen us to completion
Would be buying our cars now from Motorpoint
Have bought my T-Roc from here recently and I am so pleased with the experience and service provided! From the moment we arrived we were helped straight away by Corey and he was nothing but helpful throughout! Thank you 😊
I have purchased cars before from Motorpoint Derby . This last purchase will have been my 4th car.
I had 2 members of staff deal with me. Both were very helpful, efficient and courteous. Answered all questions I asked, if they didn’t know they found out. These 2 staff were by far the best staff I’ve dealt with 😊
I love my car and thank you
Iv been twice now and cory from derby is amazing from start to finish nothing is to much for him helping with everything
Polite
Present
Well mannered well turned out
Bunch of absolute charlatans!
Quoted £10,900 for my car — only for the figure to start dropping the moment I arrived. I could palpably feel the attempts to reduce the price.
Apparently having a service carried out six days early (because I was out of the country when the MOT was due) now qualifies as a “partial” service history. That feels less like a genuine assessment and more like an excuse to chip away at the agreed price.
It didn’t stop there. A bonnet that had simply popped off a bracket near the headlight was dramatically reclassified as a “serious crack”, with another £600 knocked off. An exaggerated description conveniently followed by another reduction.
The whole process felt like a textbook bait-and-chip exercise — attract with a strong quote, then systematically look for technicalities to drive it down. It left me with very little confidence in the fairness or transparency of the valuation process. I had already packed my documents away before he returned with the ‘serious crack’ finding as it was blatantly obviously his desperation to make any reduction. He claimed he had to put it down as a serious crack or he’d be ‘marked down’! Are you in school fella?
Experiences like this do nothing to improve the reputation of the industry.

Antwort von Motorpoint - Derby
From start to finish the process was made very simple. Ash and Kyle looked after us very well and we were delighted to drive away on the day in our new car. The service that we received from Motorpoint Derby was excellent and we will certainly return in the future.
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