Motortrustuk Lancaster Bewertungen 

Excellent service, as I was unable to view the car the deal was done over the phone with my car being part exchanged Aidan was very helpful and talked me through everything including home delivery and pickup of my old car. I am very pleased with the new car and would highly recommend them as a good and honest dealership

I recently purchased at the Lancaster branch where I was first greeted with a very warm handshake from Louis. We ended with a hug.

The service from start to finish was absolutely exceptional and would recommend Louis to anyone. Informative, friendly and just all round sublime customer service. Will be back!

Amazing, helpful and professional service.
Aidan was fantastic!

Absolutely amazing service from Louis, would recommend to anyone. Thanks again.

Louis was very helpful and informational when buying a car

WOW great service before and after purchase

Purchased a Range Rover Sport and love it.
The sale was processed by Mark who was brilliant
From start to finish.

Unknown to the garage the car had a fault which was
Dealt with at no cost to me even 4 months after the purchase.

The main reason for my review is to put on record my thanks to Craig for his professionalism in resolving my issue and please note it was not a cheap

Many thanks

Paul Ayrton

Garstang branch

They give me a car loan that was unfit to be on the road and NO ROAD TAX and ignored me when sent emails asking for evidence that it was taxed
I had to go and get the repair done my self as they refused to do anything about it no oh thanks for taking a hour out of your time because we can't do our job right
One of the rear light was still faulty and they ignored my email after email asking them to sort out repair!
They then sent the car that i purchased with no inflation/repair kit and again I have to sort it out my self and they would reimbursed me even though they had the car an extra 3 weeks to prep it

Request for thinks to be escalated higher totally ignored

Management rude and obnoxious and once got your money don't wanna know.

Made a comment on Facebook the response was delete it and block me lol

Good luck if you get a car from here I'd go elsewhere

Great service when I enquired on a car through autotrader, aidan looked after me very well

Terrible service, misleading information, and zero accountability. After picking up my car on November 30th, 2024, I didn't receive my V5 after over 16 calls and numerous emails, and I had to pay for it myself in the end, as the dealership didn’t provide the original. Their finance process was a mess, with two unnecessary credit checks due to their error, and their paper-based finance applications led to a mix-up. The finance calculator on their website also provided incorrect estimates.

Just two weeks after getting my car, a service notification popped up, and I had to book the service myself. They promised to fix issues raised, but nothing was done. I was passed between multiple staff members—Nick, Greg, and Mark—none of whom followed through on what they promised. The lack of accountability from management, including the CEO, was staggering. They also had my part-exchanged car listed for sale while the finance was still outstanding for 5 weeks, and when I asked why, I was met with "no comment."

They also took over 5 weeks to pay off my previous finance, which caused us financial strain by forcing us to pay for two vehicles at once. In the end, I got the car, but the stress and hassle took the shine off my experience. The complete lack of professionalism and follow-through makes me strongly advise against dealing with this company.

I eventually had to involve the AA as a mediator to get reimbursed, which took another 5 weeks. I would have ended up with nothing had it not been for their help.

Buy at your own risk.

Brilliant people who go far and beyond to make ever thing go smoothly would highly recommend them

Bought a 4 series GC from Mark who has been a massive help throughout. Delivered to my door this morning, very smooth handover. Thanks again

I purchased my new car yesterday. Mark supported me in my purchase and he was excellent. Professional but personable. No hard sell. Nothing was too much trouble and communication throughout was excellent. Thank you Mark

Came to view a 595 Abarth and Mark was brilliant and very helpful throughout. A gentleman and genuine salesman no pushy sales tactics and very transparent. Made the process easy and hassle free