MSBLUE Jewelry Bewertungen 159

TrustScore 3.5 von 5

3,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I had a terrible experience with my second and final purchase with MSblue. I ordered a silver ring with lab diamond and lab emeralds but I received a silver ring with rose gold plating. And when I che... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently received a stunning wedding ring from MSBlue Jewelry, and I couldn't be happier! My husband surprised me with this beautiful piece, which even has a personalized engraving. I've received co... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Both my wedding band and engagement back up ring are beautiful. I love them and for the price the quality is awesome. I dont take off my rings and have had one of them for almost 2 years and they look... Mehr ansehen

Unternehmensdetails

  1. Juweliergeschäft

Vom Unternehmen geschrieben

Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

159 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 25 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

I was very skeptical of this website…

I was very skeptical of this website and buying a ring from a site I’d never heard of but the craftsmanship, quality, and price is absolutely amazing. I’m so satisfied with the ring and customer service. Thank you so much!

21. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

AMAZING!

My boyfriend now fiancé & I have been looking on several different websites trying to find a unique ring & MS Blue knocked it out of the park! I have gotten so many compliments in the last week! It’s amazing & I love it!

15. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not order from this company

I ordered what I though were a medium to large size white gold hoops with lab grown diamonds. The picture on the website made each Diamond to like approx a quarter of a carat and there were 6 or 6 diamonds in each hoop. Earrings arrivesd, The hoops were the size of my pinly nail and the diamonds were practically invisible. I contacted customer. They refused to provide a refund as they claimed they were custom ordered. Seriously? When I told them how misleading the photos were they refused to contact me. So now For $500 I am the proud owner of a pair of earring suitable for a 2 year old!
They are unfair, misleading and unreasonable.
Stay away!

18. Mai 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Rona,

We sincerely apologize for the disappointment and frustration you’ve experienced with your recent purchase. We understand how important it is for product descriptions and images to accurately reflect what is being sold, and we regret that your earrings did not meet your expectations in terms of size and appearance.

Regarding the return, we do offer a 30-day return policy, but custom items—such as those made to specific specifications—are non-returnable as per our policy. However, we do take your feedback seriously and will review our product listings and images to ensure they are clearer moving forward.

We are truly sorry for the inconvenience this has caused, and we’d like to discuss this further with you to reach a resolution. Please contact us directly at service@msblue.com, and we will work to make this right.

Thank you for your feedback, and we hope to have the chance to restore your trust in our brand.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 1 von 5 Sternen

Please don’t waste ur money like I did

Please do not order from this company. The product pictures are misleading. I admit you get what you pay for. I was very disappointed with the thickness of my ring. Customer service said they would send me a new ring that was thicker. But didn’t explain they wanted me to return the old ring. Even though their website says they don’t return “ Custom” items. And it’s shady to call engraved items custom anyways.
Unlike other jewelry companies, I can’t find the owner online. Shipped from China when I told him I felt misled. they told me personally “we have branches globally, including in Singapore, Thailand, and Hong Kong.” Still sidestepping They shipped from China.
I ended up buying a second ring elsewhere. Extremely disappointed

17. Mai 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Nikki,

We sincerely apologize for the dissatisfaction you’ve experienced with your recent purchase. We understand that you feel the product did not meet your expectations, especially regarding the ring’s thickness, and we deeply regret that the overall experience has been frustrating for you.

While we aim to provide clear and accurate product details, we will take your feedback into consideration and review the presentation of our product descriptions and images. Regarding the return process, we understand the confusion and would like to clarify that custom items, such as engraved pieces, are not typically returnable as per our policy, but we are always willing to help resolve any concerns where possible.

We truly regret the way you felt about our response, and we are committed to improving both our products and customer service. Please feel free to contact us directly at service@msblue.com, and we will gladly address your concerns in more detail.

We appreciate your feedback and hope to have the opportunity to restore your trust in our brand.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 5 von 5 Sternen

my ring

Although it seemed like it took forever to receive my ring......it is absolutely stunning! I would take this over real diamonds any day! The workmanship is impeccable and the clarity of the stones is perfect! No one would ever know it wasn't real diamonds! I ordered on 4/27/24 and received on 5/16/24.

27. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible experience

I placed an order for earrings on April 25, 2024. It’s May 14th and I have not received my order! However, I received this survey to rate the earrings! This has been a terrible experience!

14. Mai 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Angela,

We deeply apologize for the frustration and inconvenience you’ve experienced with the delay in receiving your earrings. We understand how important it is to receive your order on time, and we truly regret that this has not been the case for you.

It’s disappointing to hear that you received a survey before your order had even arrived. This is certainly not the experience we want our customers to have, and we will address this internally to prevent similar situations in the future.

Please reach out to us directly at service@msblue.com with your order details, and we will make sure to assist you further.

Thank you for your patience, and we hope to restore your trust in our brand.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 1 von 5 Sternen

SCAM

SCAM! THEY DO NOT REFUND MY MONEY!

24. April 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Derek,

We are truly sorry to hear about your dissatisfaction with your recent experience. We want to clarify that MSBLUE is committed to providing excellent customer service, and we take customer feedback seriously. If there has been an issue with your refund, we sincerely apologize and would like to resolve it as soon as possible.

We encourage you to reach out to us directly at service@msblue.com with your order details, so we can investigate the matter further and assist you in processing your refund.

Thank you for your feedback, and we hope to resolve this matter to your satisfaction.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 1 von 5 Sternen

I was sent the wrong item

I was sent the wrong item. Customer service was difficult to get ahold of. They made me print off a label and return the item that they had incorrectly sent before they would send me the correct item. They didn't give me any sort of discount for them screwing up my order and me having to wait several more weeks to get my item. I’m still waiting and have no ETA on when it will arrive. I’m super disappointed in the company and hope the quality of the product is what they say it is. Absolutely ridiculous.

26. April 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Micah,

We sincerely apologize for the inconvenience caused by the mistake with your order. We understand how frustrating it must have been to wait for the correct item after receiving the wrong one.

We’ve processed your return and have already sent the correct item. We understand the delay caused frustration, and we truly appreciate your patience. We hope the product meets your expectations and reflects the quality you were expecting.

Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 5 von 5 Sternen

Engagement ring

Wow I am so excited and amazed about how beautiful and sparkly the ring looked. My fiance bought me the ring and proposed to me today. I can't stop looking at my beautiful ring. Will purchase the band ring and more.

4. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Non-existent customer service. I need help!

I do not want to keep my purchase and I have emailed, texted and tried to chat to get a return authorization and mailing address to no avail. I do not know what to do and I am one very unhappy customer. This is ridiculous and so frustrating. Please help!

4. Mai 2024
Bewertung ohne vorherige Einladung
MSBLUE Jewelry-Logo

Antwort von MSBLUE Jewelry

Dear Phyllis,

We sincerely apologize for the frustration you’ve encountered while trying to return your purchase. We understand how disappointing it can be when communication isn’t as smooth as it should be.

We’ve already processed your refund, and we hope this helps resolve your concerns. We appreciate your patience throughout this process, and we’re committed to improving our service in the future.

Thank you for your understanding, and we hope to serve you better next time.

Best regards,
MSBLUE Customer Service Team

Bewertet mit 5 von 5 Sternen

Third Purchase

This is the third purchase I have made from MSBLUE and it is just as beautiful as the last two. What a lovely product. I have plans to purchase some more jewelry in the future.

30. April 2024
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

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