Ordered on the 10th via their Tik tok shop and was told I would receive by the 17th. Still no sign of my order and the customer service is sorely lacking!!! UPDATED Have changed from one star to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I use the little patches often and I found that maybe it was just this package, the glue or whatever it is was all over my face. It failed to draw anything out and I had to scrub my face multiple tim... Mehr ansehen
Unternehmen hat geantwortet
Absolutely love all of the face masks. Leave me with glowing skin. Been using 7th heaven for years now! Vegan/ vegetarian and cruelty free too which is so important to me. Thank you.
Lovely to have a vegan and cruelty free beauty company selling genuinely good products. Easy ordering and quick delivery.
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to 7th Heaven, your trusted experts in beauty and face masks since 1985! 🌿✨ As a family-owned, UK-based brand, we've been at the heart of skincare for nearly four decades, bringing high-quality, cruelty-free products to beauty lovers in over 90 countries worldwide. Whether you're looking to hydrate, detox, tackle blemishes, or simply indulge, we have the perfect mask for you – all crafted with ethical, vegan, and vegetarian-friendly formulations, free from hidden nasties. We’re proud pioneers of cruelty-free beauty, backed by Cruelty-Free International, PETA, and the Vegetarian Society. Our mission? To help you glow at every stage of life, with a touch of fun, a dash of the unexpected, and a whole lot of skin-loving goodness! 💚 Join us on our journey to make the world a happier, healthier place – for both humans and animals. 🌍🐰✨ #GlowWith7thHeaven
Kontaktinformationen
Montagne Jeunesse (International) Ltd, Registered Office: The Green Barn, Astral Court, Baglan Moors Energy Park, Wales, , SA12 7AX, PORT TALBOT, Vereinigtes Königreich
- Customerservice@7thheaven.com
- my7thheaven.com
4,1
Gut
21 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
It left bruises on my face.
It left bruises on my face..
I used the charcoal pore refine peel off mask with my partner and after waiting 25 mins to peel it off the pain was so bad peeling the edges off I had to wash it off and after washing it all off bruises appeared all around. Same happened to my partner.
15. Mai 2026
Bewertung ohne vorherige Einladung
Lovely to have a vegan and cruelty free…
Lovely to have a vegan and cruelty free beauty company selling genuinely good products.
Easy ordering and quick delivery.
28. April 2026
Amazing and cruelty free
Absolutely love all of the face masks. Leave me with glowing skin. Been using 7th heaven for years now! Vegan/ vegetarian and cruelty free too which is so important to me. Thank you.
13. April 2026
N/A............
30. März 2026
Antwort von 7th Heaven
Hi there,
Thank you so much for the lovely feedback - we’re really pleased to hear you’re enjoying the products, pricing, and fast delivery. It means a lot to us!
Thanks again for taking the time to leave a review 💛
The glue was all over my face!!
I use the little patches often and I found that maybe it was just this package, the glue or whatever it is was all over my face. It failed to draw anything out and I had to scrub my face multiple times to get the glue off. I normally use different ones and wanted to give these a try. Maybe this was a bad batch bc I don't see anybody else saying anything about the glue.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von 7th Heaven
Hi there,
Thank you for sharing your experience - we’re really sorry to hear this and appreciate you flagging it. That certainly doesn’t sound like the experience we’d want anyone to have, especially if you’ve used similar patches successfully before.
This isn’t something we commonly see reported, so it’s possible this could be an isolated issue with that particular pack. Our customer service team cservices@montagnejeunesse.com - has been made aware of this case and would really like to look into it further.
At the moment, we haven’t been able to locate an order using the name or email linked to this review, so if you’re able to email us with a few more details (such as your order number, the email used at checkout, or where the product was purchased), we’d be more than happy to investigate and help resolve this for you.
We genuinely appreciate you giving the product a try and hope we can make this right.
Thanks,
7th Heaven
Antwort von 7th Heaven
Thank you Emma for sharing your positive experience!
7th Heaven Team
No1 for a luxurious pamper
I only use heat mask and over the years 7th Heaven are the only company that does decent masks at ridiculously low prices unlike others who's prices are extremely overpriced.
My wonderful wife loves all their products.
15. Oktober 2025
Antwort von 7th Heaven
Hi David!
We are glad we are able to help you with your heat masks & that your wife is loving our products. Thank you for taking the time to leave this review - I means a lot to us at 7th Heaven.
No order and no refund as yet!
Ordered on the 10th via their Tik tok shop and was told I would receive by the 17th. Still no sign of my order and the customer service is sorely lacking!!!
UPDATED
Have changed from one star to four as Hannah in customer service was actually brilliant and sorted everything out for me eventually. Still only four stars as never should have taken so long .
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von 7th Heaven
Hi Nicki,
I am glad Hannah was able to help! Any further issues please reach out & one of our team will be happy to help.
Kindest,
7th Heaven Team!
Lovely packaging, free gifts, and great masks!
Very happy with my experience with 7th Heaven. My order arrived in really lovely packaging, and I was pleasantly surprised to receive a pretty little compact mirror for free with my purchase, as well as the extra birthday cake peel off mask for free too! Will definitely order again and would recommend to others.
15. Oktober 2025
Antwort von 7th Heaven
Hey Julie!
Thank you for such a great review, glad to read about your positive experience.
7th Heaven Team
Fantastic service and the products are…
Fantastic service and the products are amazing and fabulous value.
15. Oktober 2025
Antwort von 7th Heaven
Hey Donna
Thank you for taking the time to write this review - we appreciate it! Glad to hear you enjoyed the service & the products.
7th Heaven Team!
I love these face masks
I love these face masks. This is the only company I will ever buy my face masks from. They smell amazing and leave me with perfect glowing skin. I never come out in breakouts or have a reaction to their masks. They are the best.
13. Juni 2025
Antwort von 7th Heaven
Hi Sarah, thank you so much for such a glowing review.
We’re thrilled to hear our masks are delivering consistent results for you -especially glowing skin with no irritation. Your loyalty truly means everything to us. Thanks for choosing us as your go-to 💛
My go to face mask brand that I use…
My go to face mask brand that I use every week! Such lovely scented face masks that leave my skin looking radient and fresh every time.
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von 7th Heaven
Hi Amy, thanks for sharing!
We love that our masks are part of your weekly routine - glowing, fresh skin is exactly what we aim for. We really appreciate your support
The website was very easy to use my…
The website was very easy to use my order arrived packaged very well will be ordering again Thankyou
3. Juli 2025
Antwort von 7th Heaven
Hi Gina, thanks so much for your feedback!
Great to hear everything arrived safely and that you had a smooth experience - we’ll see you again soon 💛
Antwort von 7th Heaven
Hi Mrs K Andrew, thanks so much for your review!
Reliable delivery and secure packaging are really important to us - we’re glad everything arrived safely ✨
I love 7th heaven products
I love 7th heaven products! I have sensitive skin so have to be mindful what products I use, these work for me.
9. Juni 2025
Antwort von 7th Heaven
Hi Liz, thank you so much for your lovely review ✨
We’re really pleased to hear our products work well for your sensitive skin - that’s incredibly important to us. Thanks for trusting us with your skincare 💛
Super fast delivery
Super fast delivery. I've always loved 7th heaven masks, the new range is excellent and my daughter loves the animal face masks.
22. Mai 2025
Antwort von 7th Heaven
Hi Aubrey, thank you so much for your review ✨
We’re delighted to hear your order arrived quickly, that you’re enjoying the new range, and that the animal masks are a hit with your daughter. Thanks for choosing 7th Heaven 💛
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.