MyFamilyPuzzle Bewertungen 

Ordered a cat family puzzle. It arrived on 11th July. As soon as I took it out of the Jiffy bag I could see the tail had snapped off. It is still in the clear cellophane unopened. I contacted My Family Puzzle and a confirmation email was received. I was told to go to Shop, the company that My Family Puzzle use to take payments for goods Ordered from them. I selected to return the goods. I have heard nothing from either My Family Puzzle or Shop despite trying to contact them several times. I have resubmitted a form to My Family Puzzle asking for them to provide a label to return the goods or to organise collection from their courier and to arrange a refund for the damaged item, under the consumer rights act 2015. I have not heard a thing. Be warned of the poor customer response from both My Family Puzzle and Shop.

Very poor quality.

The replacement personalised wooden puzzle I received is excellent — the engraving is much clearer and the stand design is much improved too.

Unfortunately, I only received a response after posting a 1-star review, despite previously emailing 3 times about the original item arriving with a chipped base.

That said, once the company responded, they dealt with everything quickly and professionally, remaking the entire puzzle at no extra cost. A frustrating start, but a very good outcome in the end. I'm a happy customer.