MYOB Bewertungen 

Very bad software and a greedy company.

Used MYOB for about 8 years, their software is very unintuitive and hard to use, despite multiple big updates. Had many instances of technical errors, which caused data loss and a lot of our manual labour to fix the problems. No compensation, no recourse.

Furthermore, we have migrated to Xero and stopped using their software for a few months. They refused to refund the monthly fee, which was directly debited from our bank account, saying that it's our responsibility to stop the plan from renewing. But we've completely stopped using MYOB during these months. Once your money is in their pocket, you will never get it back, no matter how bad their service and product is.

Software has many limiation, they just attract you signed up free trial, when you want to cancel, they taking time accept request wait until finish 14days. After that answer like you have requested after 14days so refund possible.

Trying to cancel a subscription is extremely difficult.
I signed up for a MYOB Business Lite subscription on a weekend (31/01) and called the following Monday to cancel as the product I paid for was not suitable for my business without outlaying more money to upgrade. You cannot cancel online and are forced to contact them by phone, only to spend a good 20mins on hold before someone answers. The person I spoke with advised me that my account would be cancelled and I would receive an email from the billing team confirming a refund. Despite this, my credit card was still charged six days later. Called again today 10/02 only to be told that there was no reference to my call on the 02/02 and my subscription was active until 31/12 and if I wanted a refund I needed to do it via the website. This information was not provided to me on my first call. When you do log a support request, there is no record of it, no email, nothing, so you will be lucky to get any kind of response.

I have been trying to change the administrator of my companies for weeks. Each time I send an email to support, I receive no reply and then a few days later an email saying 'case was closed on your request'. Very frustrating since I can't even cancel the subscription or anything without changing the administrator.

Currently trying to cancel my subscription and been on the call for 15 minutes so far. For such a simple thing I have been asked so many questions as to why I want to cancel and have said "please just cancel my subscription" at least 12 times. Now put on hold for 8 minutes while they process it. Why is there no function online in my account to cancel? This function exists with any streaming service or many other companies that literally have millions of customers? Very easy to take your money but not so easy to stop it!!

The representative that looked after me was excellent, she was professional and easy to follow and had my case in hand of helping me with migrating of an existing MYOB account to another.
A tremendous help as there had been a few glitches prior to her picking up my case

Absolute useless support, terrible API functionality & scummy cancellation tactics.

MYOB has some of the worst support I’ve dealt with. Response times are terrible, issues rarely get resolved properly, and you’re bounced around without anyone taking ownership.

The API functionality is extremely limited for a product at this price point, basic things you’d expect to automate are either impossible or half-baked, which makes it painful to integrate with modern tools.

On top of that, the cancellation process is downright scummy. You’re forced to call to cancel, then sit on hold for 20+ minutes just to get out. No simple online cancellation, clearly by design.

Would not recommend if you value your time, decent support, or proper automation.

I found MYOB to be intuitive and easy to use. The platform itself works well and is user-friendly for day-to-day accounting tasks.

However, the cancellation process is extremely frustrating. My subscription was quickly and easily created online, yet I was informed I must call to cancel. This creates an unnecessary barrier to cancellation and is inconsistent with the way the service was set up. After cancellation via phone, I then had to log a support ticket to request a refund. Absolute joke!

A product that is simple to sign up for should be just as simple to cancel and request a refund. While the software is good, the cancellation process significantly detracts from the overall experience.

The software is ok - I was a light user your mileage may vary. Cancellation experience is terrible, clicking the cancellation button opens a dialogue window asking you to call - only open mon-friday 9am-5pm competitiors allow online cancellation as with most SaaS products - they claim it is for security reasons whn clearly just a retention tactic. Attempted to cancel on Friday expecting it to be an online experience mindful that my billing period fell due on Sunday unfortunately this happened after 5pm Melbourne time so was unable to complete. Called first thing Monday morning was on hold for 10m plus before getting a call back option, call back came explained i wanted to cancel was transferred to collections informed i had to pay the outstanding monthly invoice that had fallen due on Sunday, i argued that i wanted this month refunding given circumstances was told it had to be paid i agreed but said i would like to escalate this was told not possible and to ask cancellations. The chap said he could transfer me to cancellations would i be happy with a 10 minute wait was transferred held for approx 7minutes and phone line went dead so have to jump on the hampster wheel again. Given this process is purely a desperate attempt to retain customers through lower price offers at cancellation (this was admitted as much by the person in collections) i would never use this company again. Use Xero better produxt online 24/7 cancellation.

Have been a MYOB user for many years using different packages, I'm now using Essentials which morphed into Business, I am unable to post a credit not matter which way I try. MYOB has admitted there is a software problem. I'm still being charged for a program I cant use to complete transaction allocations and now I've been sent a email stating fees are going up. I've spent days trying to reconcile accounts and the offshore help team have no clue. Wouldn't recommend MYOB to my clients.

Tech support, appalling. Hours on the phone to be put on hold, spoken to, put on hold - again and again

Apparent "experts" can't guide to the basics (setting up proforma greeting). Don't get me started on the rest of lacking support.

Paul should be embarrassed running a sub par system whereby online support recommend an accountant - to 3 qualified accountants.

Embarrassing

Trying to cancel a MYOB subscription is near impossible. Originally canceles via their website but that faiped upon more charges being made we contacted MYOB which after a long wait on hold to speak to someone we were then made to frel like we were liars and told they would investigate only to be told via email no cancellation was recieved and they would only recognise the cacellation being madd from that date on contact meaning we will be charged again. Try to call again to confirm all accounts cancelled only be on hold for ovwr 40 minutes. Atrocious customer service and not the best on the market thats fir sure, obviously just trying to get as money as they can for their crappy software. Use another service if you can we had to use it due to our accountant unfortunately.

set up a trial. Wouldn't access anything. 6 different places to log in an nowhere could i set up the bookkeeping or link bank accounts. Also didn't even set up my business as yet but it allocated me some crap company called FLOWERS INCORPORATED. WTF. What a joke. Back to Xero.

Reasonable software, disgusting customer service. You pick a product they overcharge you and even when you have a screenshot of the original offer they make all excuses under the sun not to honor it. I have so far had 7 different excuses but NONE OF THEM ARE SUFFICIENT yet im still out of pocket. If they don't sort in next week I'll be canceling and going with Xero
Update... have already emailed suggested email, heard nothing, nothing solved.
Just an update. This remains unresolved to date. It is now 23/5/26.

Pathetic customer service, they make it unbelievably hard to cancel their subscription.
I told them that the company ceased to exist in November and abn was cancelled.
They removed/or hidden button from their website to cancel the subscription.
they keep invoicing and calling and asking to pay invoices for the ABN that does not exist, the lady on the phone who mumbled her name needs some training to understand these basics and complete a simple request to cancel without wasting time and offering to transfer around.

PLEASE AVOID THIS PROVIDER AT ALL COST!
Their product mediocre at best, and NOTE that they catch customers by an auto-renewing clause in their contracts. If you don't give notice at the exact correct time, you're tied in for another 12 months.

Also, anything queried with them takes 4-6 weeks for a response. Worst company ever to deal with!

so hard to cancel the subscription, i am a new customers, i went to their website, picked the solo / cheap option to start with , filled all the details including my card info and activate the sub , next step was to download the app , when i clicked on to that option its showed this app is not available in your country NZ. then why you let me buy your subscription if that service is not available in my country.

then i want to cancel the subscription it won't let you do it from your account settings. saying contact the helpline. total waste of time and money.its Christmas here most likely helpline will be close for few days if i forgot to contact them they will charge me again

I agree with the last few reviews. Coincidently I also had to switch to Xero due to my accountant using this software and not MYOB. I used MYOB for almost a year and it wasn’t too bad, but the moment you try to cancel they will continue to bill you even if you don’t use the service. You also cannot cancel yourself you need a MYOB team member to cancel and then they don’t cancel immediately, instead they cancel it at the end of the month so that they can charge you a further month that you don’t use their service software. Please avoid this company and listen to the reviews. I’ll take this up with AFCA to get refunded and resolved as multiple attempts to resolve through their incompetent billing team is just automated responses.

Buyer beware I am not using your software and you are still charging for the next 12 months even though I stopped using your product and contacted your help desk without a response before the due date. Please send a refund of the credit card and cancel my subscription this has not happened after multiple reach out to your team. I have emailed multiple times and you have not responded to me . Contact me and confirm the refund thank you. Update 20/12/25 I am still waiting on the refund and a confirmation call or email. Will remove review once refunded as it is unethical to take funds 1 year in advance. Buyer beware there are much better options. edit 13/1/6 Finally got a refund.

Let's talk about the elephant in the room:

CANCELLATION

This is where you will see MYOB's absolutely predatory and manipulative tactics at play. There is an option to cancel your account online - but it's universally known that nobody can actually use it. Instead it informs you that you must PHONE to cancel. For any online service, signed up for online, working online, most consumer law dictates that there is an expectation that a person - the account holder - be able to action a cancellation online.

MYOB meet this expectation. They simply make it impossible to use, and very much deliberately so. The 'phone call' is purportedly to see if there is any way the company can 'better help meet your business goals' but in addition to ensure that account holders can be guided through backing up their account data.

This backup option is generally hidden deep beneath the cracks of their portals.. Indiana Jones might have some luck finding the backup feature. McGyver maybe... Rambo?

The call is a RETENTION call. It's a lot cheaper to keep a customer on board than it is to onboard a new one. Retention is often more important than sales.

So look forward to being placed on hold for an extraordinary amount of time. Have your details handy, and generally prepare this answer for at least a few of the questions asked "I'm aware that this is a retention process. My reason for cancelling is this: I want to cancel my account". Don't be rude. Their call centre staff are pleasant and it's not their fault.

But yeah nah yeah nah... nah hey. I won't be dancing with MYOB anytime in the next thousand years. Treat your customers with contempt - Trust Pilot keeps a light shining on the scummy truth.