I am extremely concerned by the care provided by this company and I am an NHS professional myself.
- The telephone assessment made no reference to the assessment submitted by my family (as they requested) and was generally very brief.
- The follow up assessment letter was not only extremely poorly written from a professional and diagnostic perspective, it also did not actually make sense in many areas and was not accurate in what we discussed. Luckily working as a registered health professional, I was able to completely redraft the assessment letter to make it not only make sense and reflect the facts, but also so it more closely matched DSM diagnostic criteria. There was an extremely high likelihood that the GP would not have accepted the diagnosis if the original letter had been sent.
- I requested some additional support - another psychiatrist to review the draft to double check it made sense as the previous doctor had just accepted all of my many amendments - and they took 8 days to reply to my written concerns.
- The rang me on day 8, promising a call back the next day with an update regarding who/when the letter will be reviewed. It is now 13 days after that call and I have heard nothing. I have sent further chase up correspondence and had no reply.