My Perfume Shop New Zealand Bewertungen 

I placed and paid for my order on 27 September, with an expected delivery window of 4–11 October.

On 6 October, customer service emailed me saying my order should be shipped within the next 2–3 working days. However, this didn’t happen as expected. I was later given updates saying the cargo shipment was expected on 16 October, and the latest date I’ve been given is now 22 October.

I’m frustrated because I’ve already paid in full, and the expected dates keep changing. The 22 October date is for the cargo shipment, not a confirmed delivery date for my order, so I still don’t know when I’ll actually receive it.

I’ve also had difficulty getting a refund. I understand that shipping delays can happen, but I expect clear communication and a realistic timeframe rather than repeatedly having to wait longer.

Overall, this has been a disappointing experience, and I hope the company provides a proper resolution to my order.

Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I really appreciated the updates and great communication. 😊 Highly recommend! ❤️

This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I ordered L'air du Temps and it arrived today. The perfume is just as I remember it as a child - gorgeous! I ordered a tester, and they don't always come with lids (caps). My did, and I'm absolutely thrilled! Two doves it flight. Fabulous! Also, a free perfume sample, Lolita Lempicka, was included! Thank you My Perfume, and thank you especially, Aubrey, for making my first buying experience enjoyable!

Perfume was exactly as described and like a perfume 5 times its price!. Delivery was delayed but communication was great.

I made the mistake of being convinced to purchase by the slick website and attractive prices instead of reading the reviews first.
As with so many other people's experiences the reality did not match the promises made. Once I placed the order they gave a delivery window that was three weeks later. That date came and went and the order just sat in processing. I tried following up but was told to wait until the delivery window.
When the delivery window eventually passed I asked for a refund within three days or I would request a chargeback from the credit card company. At that point my request was escalated to a real person. I did receive the refund (after a bit of back and forth with them trying to get me to agree to wait for another couple of weeks) so I didn't have an issue with that as some people have reported.
But what a waste of time waiting for nearly a month for a product I doubt was even in stock to start with. While I wouldn't say the business is necessarily a scam (because I got the refund) I'm not sure I understand the business model of having a great website with all the bells and whistles but not having the product to fulfil orders.

Worst experience I’ve ever had. Waited an extra week past the delivery date, then emailed them to see what was going on. They said they were waiting on a shipment for one of the perfumes and asked what I wanted to do.
I asked if I could get a different perfume of the same value, which was fine, only for them to follow up another week later and say that one wasn’t available either.
I’ve now asked for a refund and am waiting to hear back.
On the other hand, I ordered from PerfumesNZ and they were amazing — so fast! So, any Kiwis reading this, order from there instead!

TLDR - it was a rocky start but delivered with excellent service from ~~Nicole~~ in the end.

My full and honest review. I placed my order early September for an assortment of samples of hard to find fragrances. The site gives assurances that stock is kept on hand and ships from Auckland with 1-2 days for delivery. Once your order is placed the timeline confirmed is significantly longer - about 3 to 4 weeks for me. There was no correspondence or tracking numbers provided during those weeks - a little concerning. So I reached out and was reassured a tracking number would be shared once the order dispatched and that on occasion there was a delay in stock from overseas. Fair enough, I gave it another week or two and reached out for an update. This time I got a more personal update apologising for the delay and that my order contained items that couldn’t be fulfilled but my account would be updated with a credit and the remaining items shipped that day and were delivered the next.

What I liked best - the products (I bought samples) are genuine branded and packaged sample vials with atomisers - not generic decants. I have no reason to suspect authenticity issues. The range includes very hard to find fragrances and the pricing is reasonable especially with buy 2 get 1 free. The service from Nicole was also stellar, kudos.

What needs work - these guys have a service that caters to a niche market and I can’t help but wonder why they aren’t more direct when setting expectations for fulfilment. If you’re willing to wait, they do deliver (mostly… and they credit any shortfalls) and I’d like to see them grow and succeed - it’s an awesome service provided for sourcing samples that saves risky blind buys.
I’ve gone with 5 stars and wrote this to reassure those worried it’s a scam that it’s genuinely not but the expectations set upfront needs work so customers don’t feel misled.

I can also confirm I have gone ahead and placed another order. I believe in you guys!

J

The Chief happiness officer Nicole has been very helpful in answering my questions and giving solutions. Overall the customer service is very good and replies quickly

Does anyone know where they are physically located or know a way to find out ?

I placed my order in September, then my order confirmation email saod it wasnt in stock until August next year, when i contacted them about it, they blammed issues in the middle east and that my perfume should be on a cargo ship arriving the 7th of August. Ive heard nothing from then and I have requested a refund, seems like common excuses and stalling. I was not aware they didnt have the perfume in stock when ordering

Just an update I was sent unpleasant daily emails blaming me for not receiving the perfumes I had ordered. It was like I was dealing with 5 year olds. I repeat as per my first feedback post I will never deal with this company again and encourage others to do the same. I believe this company to be a scam. My advice - HAVE NOTHING TO DO WITH THEM

Have been waiting for a month for my purchase.I had emailed them to ask where it is and they said it was delayed due to Middle East crisis fair enough be up front with your consumers but you also told me when I had to email you again as I wanted a refund and you said the situation was resolved and you now have the product and will be distributed …waiting for those shipping details still 5 weeks now

I don't want to even give 1 star. I placed my order on 10 Septemeber and it has still not arrived on 8 October.
I have asked for a refund twice already.

I suspect all the other reviews are correct. I placed an order, it showed on the site it was being despatched from Auckland warehouse. I was sent an email from them with tracking that only takes you to their shop no tracking as it still has not been sorted and today on the 19th still reads the same from the 3rd October. I emailed them and straight away got an automatic response, saying it was coming from an oversea's warehouse, the confirmation email states clearly is being prepared at our Auckland Warehouse. your fragrance will be on its way shortly. My order has not turned up, no surprises there after reading other reviews here.

Believe all the bad reviews about this company because they're true.This is the first and last time I ever purchase anything from them.I ordered one fragrance that their website said was in stock on 21st September.Paid via debit card and received order confirmation which said it will be delivered between 29th September and 6th October.4th October and still no dispatch confirmation so I sent a follow up email and was sent an automated response that said to wait and be patient,their may be a delay but not to worry.7th October and still no dispatch confirmation so sent another follow up email and was sent another automated reply saying there is a delay with your product due to a shortage when it clearly said in stock when i ordered it.Today 8th October,over two weeks since i placed my order i still haven't had any dispatch confirmation.I will stick to buying fragrance from Perfume NZ as they deliver within 3 working days.

Aubrey helped me with my order, Aubrey was very helpful, I received my order today.
Thank you Aubrey

Why sell products clearly not in stock whilst being presented on the website as available? Under NZ FTA, this constitutes deceptive and misleading practice.
Item did not arrive within designated time frame. First response (next day) to my query about the order was generic and did not address the issue. Second response (similarly prompt): said they didn't have the item and asked me to wait indefinitely for it.
As per their own policy, "If your order is more than 14 days delayed, please get in touch, and we will provide a refund if the item hasn't shipped". I have requested a refund. Let's see how that goes given other customers. experiences.

In my experience, TP is a thoroughly reliable platform which unlike some other platforms does scrutinize reviews thereby providing a balance and allowing consumers to do their due diligence. By contrast, some other platforms allow companies to "sanitise" negative reviews thereby giving falsely positive overview of the company.

Regardless, the issue of advertising products clearly not available, errors, delays in delivery and refunds remain constant themes among the complaints about this company.

If I could give it a zero I would. I can not stress this enough DONT BUY FROM THIS SITE. It’s been the most stressful experience of my life. Not only was my 1st order sent out 4 months later, half of it was missing so finally they agreed to give me some credit (after about 200 emails later from me and them refusing to reply ) then I tried to order something else. Same thing happened after 3 months on my 2nd order ‘sorry can source these items please order something else”& another 2 months later still asking where my items are. Sent out one and missing the other one. Again get a credit. 3rd order - 6 months later still getting the generic response sorry we still waiting on your items to arrive. What the fcuk how is this company still going. AVOID AVOID AVOID honestly im not expecting my original items or any refund or credit now. It’s the worst online shopping experience of my life (and I do online shopping all the time) I want to warn everyone please save yourself a headache and don’t buy from them. They lure you in with cheap prices to stock they actually don’t have. They then say it’s on back order and will try delay actually sending you your items. Not only have I been scammed of over $570 it’s just been such a waste of time and energy actually getting any customer service from them. They send automated replies that don’t even make sense to my email queries. They will take your money. These positive reviews must be fake because I know they have done this to multipal work colleagues and family members. Please don’t buy from them. Sorry rang over but people must be warned they are a total scam!! I’m now $570 out of pocket and nearly a year of emails and fighting with them to get my Money. Honestly wish they could get shut down m. It’s not fair they can still operate like this

I ordered 6 items to the value of $210.00nzd. All items displayed online as In Stock.
Order was placed 17th September, delivery date was 29th September- 6th October.
They told me that they were pre-order. According to their website pre-order cannot be charged in full, however I was charged immediately the full price. Also it stated order over $100 are free delivery, yet I was charged $10.00 at point of order.
I strongly recommend people to steer clear of this company.

I ordered the items so i can use it for my trip and when i bought it, delivery eta is 22-25Sep. 24Sep and it’s still processing. I had to escalate multiple times for them to action, one item was removed. The bot replies to u before humans do! They said u can cancel and i have requested to cancel multiple times, they will push it on u and force u to wait on their timeline. Absolutely scammy behaviour! I am now overseas and havent tried the product and dont need the product anymore. It was delivered heaps longer than it’s supposed to and that is with constant push from me. The support also lies to u saying your eta is this date when i have a screenshot proving it’s meant to be delivered sooner than what they are saying. Avoid buying at all cost.