My Property Host Bewertungen 274

My Property Host is a disastrous rental company. Completely unprofessional; I absolutely do not recommend. If you tell them something is wrong, they simply ignore it, denying any responsibility. Although it looked clean, when we moved the bed, it was dirty underneath and behind it. The door didn't lock from the inside and could only be secured with the chain. But the worst was when I called to explain a problem with the electricity. While I was explaining the situation in the apartment, a rude female voice snapped at me, "Listen, are you going to listen to me?". I was simply explaining that there was a problem causing the light fuses to blow!. There was a fault that caused the fuses to trip when using the sockets; it was even extremely dangerous to use them. We couldn't even heat water in the kettle during our entire stay. I spoke to someone who stayed in the same apartment a year ago and had the same problem: the electrical fuses were constantly blowing. They haven't fixed it and are still renting it out. Another colleague from my company mentioned having a terrible experience in another apartment from this company due to the poor quality of the bed. They always deny it, don't fix anything, and continue renting it out. A while ago, I stayed in another apartment from this company, and the shower door wouldn't close, so all the water leaked out. The hot water ran out in minutes. It was programmed that way, and if I needed to wash my hair, I had to shower with cold water. I've traveled and stayed in many apartments, and this company is one of the worst. Terrible maintenance and a complete lack of professionalism. Avoid them at all costs.

Really enjoyed my stay here. The whole process was straightforward, and the host was easy to communicate with—quick to reply and helpful when needed, without being overbearing.

The place was just as described: clean, tidy, and well looked after. It had everything I needed, and you can tell some thought has gone into making it comfortable rather than just functional.

Location-wise, it worked really well for me—easy to get around and close to shops and transport.

All in all, a great stay. I’d happily book again and would recommend it to others.

Fantastic stay as usual!

Fined twice for parking, despite being explicitly told my number plate would be white-listed, and the title of my rental listing ending "including parking".

Very strange for a new-build flat in Liverpool, the windows wouldn't open with broken handles and there was a leak from ensuite into master bedroom carpet. While a wifi router was visible and on, it was providing no internet access and appeared to be mobile SIM not broadband. Poor cleanliness of glasess etc. Reported all this immediately to host who said he would bring a fan for the heat (not get the window handles fixed?!) and then didn't even do that. Then host stopped replying to messages.

Emailed the company support email address. Got a response back saying someone would be in touch next day - they weren't - and asking me for "documentation" of the issues. Odd experience. No attempt made to resolve issues, despite ample working days to do so.

I stay away every week for work in a huge range of places. These people and this accommodation should be avoided.

Beautiful property in Gravesend. Great place to stay while working and the property looked brand new. Easy instructions to collect the keys and they even had videos to help with using the kitchen appliances. Close to the train station too. I'll be using these guys again when i'm travelling :)

Absolutely terrible service from the disgusting property to the lack of communication. We rented a property for a weekend to attend a wedding. The property had no hot water or heating. It was cold and damp and full of mould. The company did nothing!! Ignored emails and messages. They Were rude and unhelpful on the phone. Left early and as they ruined our weekend. AVOID AT ALL COST!!

Perfect trip to Kennacott Court. Cute picturesque cottages and the host Lisa was very welcoming and gave us some helpful information about the local area.

I had a wonderful stay hosted by these guys. A charming little flat in Ipswich. The building itself wasn’t too inviting but the flat itself made me forget all about that. Well equipped and a very comfortable bed, I almost didn’t want to leave!

Had a lovely stay in Bude. The cottage was nicely prepared and Lisa gave us some information about the site. Can't recommend enough!

Property was very clean, in a brilliant location a 5 star company

I had a lovely stay in Taunton, the property looked exactly like the photos and had clearly been looked after. Thank you

Worst place I have ever stayed! The whole building in birmingham is filthy! the inside is just the same. mouldy wall in the bathroom dirt on all the skirting board, ripped lampshades, graffiti in the hallways, manky carpets, luke warm water, broken drawers. other peoples dirty handprints all over the doors ..... had to leave after one night, no refund.... I was told 'cleanliness is subjective' apparently.... I would hate to see the person's house who wrote that!!!! Avoid at all costs - this company are scammers, images of the properties do not match the reality!

Booked a 3 bedroom property in South Shields which had sofa bed to accomodate 6 of us with prior communicationtgat we needed beding for sofabed. Arrived Thursday. The place was dirty with litter all over drive. The TV would not work but most importantly 1 bedroom not accessible and no laundry for sofa bed. Called and e mailed mypropertyhist company immediately. 2 of us had to sleep on sofa bed fully clothed. Eventually somebody turned up on Friday late afternoon - couldn't access 3rd bedroom either so with her there i had to shoulder the door to force open. The rep could not get tv to work either and claimed the place was recently cleaned which it was obviously not without any clean bedding for sofabed. She said she would come back to fix TV - she never came back and we left the house a day early. I since have e mailed the company for a partial refund 3 times without any response so had to resort to this in hope it provides action.

Awkwardly communication, Dirtty and additional charges for pre-existing damages !

DO NOT USE THIS COMPANY...rented a house in Swindon that looked fantastic for 3 nights...when I got there with my grandchildren after a 5 hour journey I wanted to cry...it was the most disgusting filthy insects and germ ridden house I had ever seen, I could let the kids through the door. Months of stinking rubbish piles up at the front door , sick and urine in front room with huge holes in the wall where someone had punched it, ceiling brown stains and a hole, fridge mouldy , furniture broken unusable, understands cupboard filled with rubbish paint cans and stripper with other toxic chemicals and no lock or handle on door, used ear buds on floor in kitchen, dirty rusty microwave and cupboard fronts missing...bathroom filthy with yellow and black mould around bath,dried urine all over toilet , toothpaste splatters up walls, bath panel rotten and fallen off, dead insects and l9ads of cobwebs under broken beds with bodily fluids on walls and mattress...and 2 squirrels living in the rotten furniture and rubbish down side of house.tv not working or the WiFi. I had to check into a hotel..im 66 and never in my life seen anything like this,it took me a month to get my money back trying to be polite and all they did was lie to me...dont use the company through bookings.com..they made me pay £60 to get the code for key box saying it was in case of damage to the property😂...I just wish I could upload the photos...it was worse than a squat, 31 emerson close Swindon

Great team to work with, couldn't recommend them more. Thank you Johnny, for all your efforts.

I had seriois problems actually still have but nobody responds emails or cares your request... It is not refundable they take money and ignoring what I want..
The room is exposed to significant outside noise (including announcements from Lime Street Station) and light enters through the old and damaged blinds, so the room remains bright throughout the night.
I am very disappointed with these situations... And I can add so many things here like uncortable bed, dirty sofa,...

Rude, ignorant, corrupt. Avoid at all costs! Happy to take your money but when you scratch beneath the surface you find dodgy wiring, sub-standard quality decor and appalling customer service. I experienced an electrical explosion in my holiday rental and no one cared, ever responded or offered any kind of apology. No refund or even partial refund but instead a charge of £100 for damage to the property! The Doncaster host refused to answer her phone and even cut me off. Head office never answer. This company needs to be taken to court. Avoid avoid avoid!!