I got an inferior product from NAADAM. Their customer service is AI. I was told the matter would be referred to someone at a higher level. I never heard from anyone. I try to write a review of the pro... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I purchased NAADAM's $98 Original Cashmere Sweater in Dec 2025 and have only worn it approximately 10 times. Unfortunately, a hole has already developed in the elbow area under normal wear.... Mehr ansehen
I love Nadaam and own seven of their sweaters. I also gifted their sweaters to my son and daughter-in-law for Christmas last year. They are high quality cashmere and wear well. I highly recommend this... Mehr ansehen
I made a purchase back in mid July of a light weight open front cashmere cardigan that I fell In love with. It was on sale and I actually bought it right after it went off sale because of a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
Kontaktinformationen
10012, New York, Vereinigte Staaten
- support@naadam.co
- naadam.co
3,1
Akzeptabel
268 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 22 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
My third experience over 5 years and my…
My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. One product just got cancelled no explanation. 2. The product that was promised as compensation got taken off the order too. Worst customer experience. Never again
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Philipp,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience this holiday season. We understand how frustrating it must have been to face delays, cancellations, and confusion around the items on your order.
This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment. We did check in with our team and it appears the issue may have been resolved, but if things have still not been made right, please reach out to our Customer Care team at support@naadam.co with your order details and mention Trustpilot. Our team would be happy to take another look and help make this right.
Thank you again for bringing this to our attention, and we truly appreciate your support of NAADAM over the years.
Tech Blip Resolved
There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Jennifer,
Thank you so much for your kind words! We're glad our Customer Care team was able to quickly catch and resolve the issue with your order. It means a lot to hear the experience felt professional and warm. We truly appreciate you taking the time to share your feedback!
Kind and understanding.
Even though I was past the returns deadline, they were understanding and actually walked me through the process.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Linda,
Thank you so much for taking the time to leave a review on your NAADAM experience! We're happy to hear our team was able to assist with your return and make the process as easy as possible!
The product is very good
The product is very good, and customer service is excellent.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Susan,
Thanks so much for the kind words! We're really glad to hear you're enjoying the product and had a great experience with our Customer Care team. We truly appreciate you taking the time to share your feedback.
They found my third item i order from…
They found my third item.i order from an old email that doesn't exist.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Rob,
Thanks for taking the time to leave a review! We're glad to hear our team was able to assist in locating your order information and get things sorted for you.
Great quality and service
Great quality and service! I love my Naadam sweater purchase and am please with the quality. Fit, color and construction is exceeding my expectations.
I needed service for another item and Rodrigo took care of it with such speed and pleasant interaction that I was blown away. The quick repose and follow up was so great, I wish all online orders would be this quick to resolve.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there!
Thank you so much for your kind review! We're thrilled to hear that you're loving your NAADAM sweater and that the fit, color, and quality exceeded your expectations.
We're also so glad Rodrigo was able to assist you quickly and make the experience a positive one. We'll be sure to pass along your kind words to him.
Thank you again for taking the time to share your experience!
Customer support went above and beyond
Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I ended up ordering 🥰 and will be wearing them a ton.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there!
We're so happy to hear that our Customer Care team was able to assist with your fit questions and that you're loving the items you purchased. Thank you for taking the time to share your experience with us!
Disintegrating sweaters by Nadaam
I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I never even had it dry cleaned and it started to disintegrate.
8. Jänner 2025
Bewertung ohne vorherige Einladung
Product quality and customer care are exceptional!
The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Kelly,
Thank you so much for the wonderful feedback. We’re thrilled to hear you’re loving your NAADAM pieces. We’ll be sure to share your kind words with the team. We really appreciate your support!
Making things right
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there,
Thank you for taking the time to share your experience. We’re so glad our team was able to make things right quickly for you. We’re always here if you need any help or have more questions!
The sweater I purchased for my husband's birthday
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'll be ordering more.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Bonnie,
We’re so glad to hear your husband loves his new sweater and that the exchange worked out perfectly. Thank you for sharing your experience and for shopping with us. We can’t wait to help you find more pieces you both love!
Excellent customer service experience…
Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat!
Loving the quality of Naadam sweaters and will purchase obsessively! Quality selection and fun sales along the way. Love the mission.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Pamela,
We’re so happy to hear this! Rodrigo will be thrilled to know he made such a great impression. Thank you for the kind words and for sharing your love for our sweaters, it means a lot to our whole team. We can’t wait to have you back for your next cozy find!
Excellent products, very responsive service
I purchased a sweater from this organization and the “Shopify” payment app moved too quickly to closing the deal before I could change the shipping address, resulting in the product being delivered to my Summer address. When I contacted management about this, they were extremely accommodating and offered me a code for a substantial discount for a future purchase. This company has excellent products. I wish they would abandon Shopify for their payment functionality, but found their response to the difficulties. This app created to be very satisfactory.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi David,
Thank you so much for taking the time to leave a review about your NAADAM experience! I'm so sorry your shipping address couldn't be updated in time. It looks like your order was placed using Shop Pay, which saves your information for a faster checkout. I completely understand how frustrating it can be when that goes through before you can make a change.
I’ve passed your site experience feedback along to our team and we really appreciate you sharing it. Please don’t hesitate to reach out if there’s anything else we can help with.
Good Karma Shopping!
Great company. Great service. Lovely, timeless pieces. Good karma shopping with great prices!
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Meredith,
Thanks so much for your kind words! We’re so happy you love the pieces and your experience with us. We’re always here if you need anything in the future!
Multi year buyer
I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and the quality. Customer service keeps buyers aware of when items are shipped and they follow through on any questions.
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Sheryl,
Thank you for being such a loyal customer! We’re so glad you’ve been enjoying NAADAM over the years. We truly appreciate your support and look forward to many more seasons together!
Oh, no! Wrong size
I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply from Barbie, Customer Care Agent. She retrieved my order number and gave me instructions on how to proceed with returning the sweater for exchange. It was so easy!
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Ellen,
Thank you for taking the time to share your NAADAM experience. We’re so glad Barbie was able to help quickly and make the return process easy for you. We’ll be sure to share your kind words with her!
Return process is unnecessarily…
Return process is unnecessarily combative and complicated. Sitting on products I don’t quite like and not able to exchange the brand new items for another Naadam product in their system, even know the products are eligible for exchange. Disappointing. Won’t buy from them again.
21. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Marisa,
I’m sorry to hear you were disappointed with your experience. After reviewing your order, I see it was placed under our Original Sweater promotion with Wirecutter, which was advertised as exchange only. That said, I completely understand how this could have felt frustrating, and I truly appreciate you taking the time to share your experience.
We never want our customers to feel stuck with something they don’t love. While we do our best to make our return and promotional policies as clear and visible as possible, your comments are very helpful, and I’ll be sure to share them with our team as we work to make the process smoother.
Returns/Exchanges
I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrific. When I spend money on something, I appreciate a vendor who cares about customer satisfaction. I hope the sweater becomes available in my size, I am on a notification list if and when it does. This was my second purchase from Naadam - a great on line shopping experience. Thank you. Kathy Felt
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Kathy, Thank you so much for sharing your experience. I’m glad to hear the return process was easy and that you felt taken care of – that’s always our goal. Once the sweater you've had your eye on is back in stock, you'll receive a notification to your email, but in the meantime, don't hesitate to reach out to our team if there's anything we can assist you with!
Poort Quality - Horrible Customer Service
This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly transparent. The customer service is less than helpful - and the return functions on the website do not work without multiple attempts. Never again.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi Cassandra,
I’m so sorry to hear about your disappointing experience with both your NAADAM order and our service. That’s never the impression we want to leave!
I wasn’t able to locate your order or Customer Care history based on the details provided. If you could email us directly at support@naadam.co with your order number, we’ll be able to review your order and help resolve this for you as quickly as possible.
Thank you for taking the time to share this feedback!
All Winter Long
My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get. The quality is AMAZING and just straight luxurious! I own a handful of cashmere pieces from different brands and price ranges, and these are hands down the ones I know I’ll keep reaching for all winter long. Love that they offer different ranges and hit all price points too.
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von NAADAM
Hi there, Thanks so much for your kind words! I’m so happy to hear your sweaters are keeping you cozy now that it’s getting chilly, and even better that they’ve become your go-to pieces. We love being able to offer a range of styles and price points without losing out on quality, so it means a lot to know that really stands out for you!
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