Nailboo Bewertungen 1 964

Horrendous, I am still in a back-and-forth battle with customer service since I received this order all because of 2 duplicates from a mystery bundle. That could have been easily fixed. Not even having to apologize to me, just sending me two different dips and giving me a return label. All I've gotten is sass and adding on extra things each response. I think I've personally responded to their emails >8 times now without a resolution. I keep repeating things that I've already said in prior emails. Absolutely worst customer service I've ever experienced. I will never purchase from you guys again and plan on fording these emails to publicly be posted on Better Business Bureau for false advertising of 30 day returns because you neglect to mention that you're going to continue to add hoops to jump through to get it. IF I do what they ask now, then they're gonna add something else again. And then back-and-forth back and forth. I really hope you continue to sell on Amazon because I'd rather pay extra for the product there than have to deal with you guys. I think I might start looking into other dip Powder companies that are advertised more. Hopefully they have better customer service than you do.

Update: it took calling them out on their public reviews for them to do something. But don't let their response fool you: they did not give me a "full refund", they refunded part of the order for the specific item I was initially trying to exchange that was a duplicate on the mystery bundle. I've been trying to address the duplicates since 4/6 (the day i recieved them), its now 4/18. All I was trying to do was getting exchange because their mystery bundle says "no duplicates", and they sent me 2 duplicates of the 3. Then I just wanted to return the whole bundle because I was tired of dealing with them and they just kept adding more requirements before they would do so.

Have seen the ads for awhile and decided to try. The kit did not come with a way to remove the product (which really should have been mentioned if not included). After several attempts found that the application was very messy & my nails looked terrible. I had difficulty & pain getting them back off. I decided it was not for me and requested a return. The link they sent is not available once clicked on. The return process via the app is ignored and customer support continues to ask why I want to return before processing. I respond with a detailed explanation of why and they ask why again. Its like they're purposefully stalling and playing games. Unbelievably unprofessional.

I did not receive the base coat or the cuticle pusher. I did receive two top coats. It is harder to do then described on facebook.

In my box I got two top coats but no dip base coat.

Great company to deal with...Awesome delivery time..

I do not like the products at all….hard to work with and does not last.

The ordering was expected and fine. I tried the kit the first night. I followed the instructions and they finished polish looked messy, not consistent in all locations of the nail. Less than a week, one nail is chipped and I use gloves to wash dishes. Too much money for a product that does not deliver. I will be requesting a refund and sticking to my gel manicures.

Wow - customer service is out of this world! I bought this for my daughter for Easter (the dip kit) and there were 2 top coats but no base coat. I sent an email and in less than 24 hours they responded and shipped the missing base coat! Kind, fast & courteous! Would definitely recommend!

The dip nail product was fine. I did not realize that to remove the polish, I needed to soak my nails in acetone for 10-20 minutes. That's not something I'm willing to do.

So many times of trying to apply store credit.

I have been using Nailboo for 5 year's.
I have my Granddaughter using it also. Recommended it to everyone that makes a commitment.
This product it the best!

I loved all the surprise dip colors I received and the new and improved base coat really last longer!

Shipment got lost. Multiple emails and 4 weeks later I finally got them to resend the shipment. We will see how long it takes to come……….

Fast and efficient process!
Looking forward to trying the products! 😊

Received the product, it works just fine and once you get the hang of it it's easy to use. However, beware that they sign you up for a monthly membership for $29/monthly. I did not want that. So, I paused it. However, it's impossible to use the $29 they originally charged and show on my account. When I try to use it, they automatically resign me up for the membership with no way to decline it. Very aggravating. I'll find another product or purchase somewhere other than their website!

I love this stuff! I worked at a job that was rough on my hands and my nails. I found a good lotion but my nails kept breaking and cracking and bending. I tried polygel in the past but it was too much work and didn’t last. I decided to try this. It took a couple months to get the prep down and learn that I needed THICK nails to survive my job. This is so easy, so much cheaper and I love the colors! The customer service is so TOP NOTCH also!

This company is amazing at helping solve issues and fix them right away, I love their gel polishes and am looking forward to trying some more of their products:).

The customer service is outstanding. I accidentally entered the wrong address, and the customer service team caught it immediately and helped me get my products sent to the correct address. They are very kind, professional, and take their time to ensure my needs are met.

I absolutely love NailBoo and their dip products! I had an issue with a recent order, but NB customer service is helping me by sending me the missing product. Good customer service is a must these days and I'm so happy NB is on it!