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Our store offers a wide range of bold apparel and underwear, designed to help you express your unique style. With our base in New Zealand, our mission is to make sexy underwear and apparel more accessible to everyone.
PO Box 11138, Manners Street, 6142, Wellington, Neuseeland
3,8
20 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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I have placed multiple orders through here. I have tried multiple styles. The shipping does take 2-3 weeks to receive, but the products have a better price point than most underwear companies. The products do tend to run a tad small, so I recommend buying the next size up. I like all of the bright and vivid colors that are available with most styles. I will be back for more!
SAFE TO SAY … my parcel arrived today after waiting 20days for it to arrive & although the long wait . I’m happy with my purchase, Thankyou NakedKiwi
Placed an order on 18th of April it is now 10 days later and my order hasn’t progressed further. I wish i read the reviews before ordering. I need these items by Saturday 2nd at the latest. But its safe to safe they won’t arrive in time. Just want a refund now. Had i known where they ship the items from i wouldn’t have bothered and gone else where, hindsight is a wonderful thing but equally they should state up front on the website where items ACTUALLY come from.
Edit
In response to their reply. No i placed my order on the 18th! As confirmed by my order email. It took you 2 days to create the shipping label.
Antwort von Naked Kiwi
Hi Kaell,
Thanks for getting in touch. Looking at your order, it was placed on the 19th of April and shipped the following day on the 20th. Our delivery timeframe of 6 to 15 business days is shown in multiple places on our site, including at checkout, and your order is still well within that window.
We understand the timing isn't ideal for your deadline, and we're happy to help. Please reach out to our support team and we can look at the options available to you.
The Naked Kiwi Team
A-MAZING Company...super easy ordering, fantastic sexy products,great customer service and fast delivery times to Australia
I've ordered four times now and every time has been brilliant.Well done guys 10/10 ⭐⭐⭐⭐⭐
Finally I have found a company that offers a great range of bikini cut mens swimwear. I have shopped around the world looki g for the perfect fit, and these guys have provided. I have found their customer service exceptional. On one occasion I had an issue with sizing and fit, and they were only too happy to help. Can't be faulted. Great organisation and fantastic product range
Everything l have brought of Naked Kiwi has been of the highest quality . True to fit and fast and safest delivery.They are very prompt with any problems and fix them asap. Hands down the best shop to deal with
Long delivery times, with a delay of 5-working days for the items to leave the destination hub (With no comms until I chased them).
When arrived, the items were similar, but not what was specified on the site (The back was not a t-back but akin to a ladies halter neck). Close, but no cigar.
I wrote complaining about the issue 4-days ago... with no response.
Good luck procuring from these chaps.
Antwort von Naked Kiwi
Hi Paul, thank you for taking the time to leave your feedback. We genuinely appreciate it, even when it's hard to hear.
On delivery: our site does outline a 6-15 business day timeframe, and your order arrived within that window at 9 days. That said, we hear you. Proactive updates along the way make a real difference, and that's something we're working to improve.
On the item: we're sorry the back style wasn't what was shown on the site. That's not the experience we want for anyone. Our support team has identified the issue and a full refund has been processed. We hope that goes some way toward making it right.
On response time: we're a small team and depending on the nature of an issue, we do need up to 3 days to investigate properly. We understand that can feel frustrating when you're waiting for answers, and we're sorry the timing landed that way.
We hope the refund helps, Paul. Please don't hesitate to reach out directly if there's anything further we can help with.
With a name like naked kiwi you would expect them to be shipping goods within NZ. I ordered a pair of shorts and it took 27 days to arrive, from some unknown country. It does say on their site that it can take up to 15 days, which in hindsight signals that they are a drop shipping company. But come on, 27 days? You need to be more transparent on your website about this.
Antwort von Naked Kiwi
Hi Cormac, thanks for the feedback and for being upfront about it.
You're right that 27 days is beyond what we'd consider acceptable, and we're genuinely sorry for that. February brought some unexpected supplier delays due to public holidays that affected a small number of orders, and yours was one of them. That's not an excuse, just some context. We did reach out with compensation for the wait and we hope that helped.
On the name: Naked Kiwi is proudly a NZ brand in identity and spirit, though like many NZ businesses we work with offshore suppliers to keep things accessible. We take your point about transparency and it's useful feedback as we continue to develop the site.
Thanks again for giving us a shot, and we're sorry the experience didn't match what you were hoping for.
SCAM!!! DO NOT BUT FROM NAKED KIWI!!
This a total scam and they will take your money, you get a fake tracking and then you have a massive battle on your hands to get your money back. I placed an order on 9th February, today is the 27th and the tracking is still empty. Its a
TOTAL SCAM!!
Antwort von Naked Kiwi
Hi Lee,
We appreciate you taking the time to leave a review and we’re genuinely sorry you’ve had a frustrating experience.
Naked Kiwi is absolutely not a scam. We’ve sold over 10,000 units to customers across NZ, Australia, the US and beyond, and we work hard to resolve any issues that come up.
Your order has unfortunately been affected by current supplier delays, which have impacted a small number of shipments. This is not typical, and we understand how disappointing that can be.
We have already replied to your email and offered a full refund to resolve this quickly for you. Please check your inbox and spam folder so we can finalise this for you straight away.
We’re here to sort it properly and make this right.
Drop shipping company. Ordered clothes in 3XL and they were a Chinese 3XL (labelled US XL) meaning my loose boxers were tighty whities. Customer service provided a 50% refund as they’d posted measurements to base things off, which is fair enough.
Antwort von Naked Kiwi
Hi Fraser, thanks for the honest review and for being reasonable about it.
Sorry the sizing caught you out. You're right that our products have various measurements rather than NZ/AU standards, and we do publish measurements on each product page for exactly this reason. That said, we know it's easy to miss and it's clearly something we need to make more prominent.
Glad our team was able to reach a fair outcome with you. We'll keep working on making the sizing info harder to overlook. Hope the next order is a better fit!
I made a mistake in my order; the fault was mine and I was angry with myself because I thought I had wasted hundreds of dollars in placing the wrong order. I am a pensioner on a fixed income so the loss hit me hard. Naked Kiwi insisted on helping me, even though I knew I was at fault and, therefore, did not request their assistance. They sent me the correct order at no extra cost. Thank you Naked Kiwi for your excellent customer service!
Antwort von Naked Kiwi
Hi Una, thank you so much for sharing this, it genuinely means a lot to the whole team.
We're really glad we could help. Mistakes happen to all of us, and making sure our customers are looked after is always going to come first. We hope you love the order and please don't hesitate to get in touch if you ever need anything at all.
It has a good selection of products and I was pleased with my purchase. And I got a free gift, a used full bottle opener that I keep in my wallet.
I loved the shorts and underwear I received! It took about 2 weeks to get the items, but that's more than reasonable knowing they're coming from overseas, and the seller was very communicative when I had any questions or concerns.
I was able to find sexy and well-fitted mens underwear on the NK site. Shipping was fast, even being in a different country. I really enjoyed the selection, and the colors are vibrant just like on the website! Super affordable too.
Wide selection of items and great customer service! Responded quickly to a query I had and was able to help me.
The website was clean and easy to navigate. They have a good selection of products at affordable prices and the customer support was good. Order is processed promptly and communication is good. I really liked my undies I bought and they were really cute at the pool party I wore them at. They also gave me a free bottle opener.
They may have an office based in NZ (though anyone can pretty easily get a P.O box) but they are most definitely a Chinese drop shipping company.
Ordered a product, after several days I got a tracking number. It's taking wayyy too long for a company based in the same city as me. So I check the tracking number, lo and behold it's for Equick. A Chinese shipping company.
Check the about page on their website and it's very suspiciously light on details...
Frankly I don't even mind drop shipping companies I just want them to be up front about it!
For what I feel is an intentional obfuscation of the nature of their business, I give them one star. Next time be honest.
Antwort von Naked Kiwi
Thank you for taking the time to share your feedback. We understand your frustration around shipping expectations and transparency, and we appreciate the opportunity to clarify.
We are a New Zealand registered business with a local team. However, like many NZ eCommerce brands, our products are manufactured and fulfilled overseas. To keep prices accessible and maintain a wide product range, some orders ship directly from our international partners using carriers such as Equick.
We are not attempting to obscure how our business operates, but we accept that we can do better at clearly setting expectations around fulfilment times and logistics. Your feedback is being taken seriously, and we are actively reviewing how we communicate this on our website.
If there is anything we can assist with regarding your order, or if you would like further clarification, please reach out to our support team directly. We are always happy to help and improve.
Thank you again for your honesty.
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