We had visited the Auburn, MA store multiple times since May, asking many questions and always had our questions about pools and installation answered by Mike. His willingness to educate us about eac... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I needed a replacement pool, and put out a Facebook post in the Nashua Reaidents page for any recommendations. Andrew Fortin at Namco Pools was recommended and he reached out to me immediately. He wal... Mehr ansehen
We had the pleasure to meet Andrew Fortin when we visited the Salem NH store. He was very friendly, knowledgeable and extremely helpful! He took the time (and patience) to answer all of our questions... Mehr ansehen
I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter h... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Kontaktinformationen
30 Waterchase Dr, 06067, Rocky Hill, CT, Vereinigte Staaten
- 866-762-3094
- namcopool.com
3,9
Gut
791 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
James was very helpful in selecting the…
James was very helpful in selecting the product we needed. Good phone manners.
16. Juli 2022
Antwort von Namco Pools
Thank you Jeff! We're so glad to hear that James was able to make a great experience for you. We hope to see you again soon and we're here if you need anything!
Antwort von Namco Pools
Thank you Susan! We're glad you had a great online experience with us!
This ladder was not made as well as our…
This ladder was not made as well as our former ladder from Namco
14. Juli 2022
Antwort von Namco Pools
Thank you Courtney! We are so glad you love your new pool. It was a pleasure working with you and we hope you enjoy the rest of your summer.
Poor customer service
There was multiple issues with the install…. I called the Namco store, emailed customer service, called customer service over and over… for 3 weeks with no response. The installers started a fight in our backyard.. there were numerous items missing from my order which I had to drive to the store to pick up… and a complete lack of follow through from the customer service department.
9. Juli 2022
Antwort von Namco Pools
We're very sorry for this experience. We have contacted the installer regarding the incident as that is not how we want our subcontractors to act on a job site and represent Namco. Customer service has left an email and voicemail regarding your liner issue and will reach out again today to help resolve the issue.
Ordered Pool in March with install date…
Ordered Pool in March with install date of June 23. Namco delivered pool about 8 week prior to install...WITH IMPORTANT MISSING PART and a warped piece. Installers could not install. Corporate assured me they were sending another install company and reassured they would be there the following week at least 3 times...They never showed and no phone call. Corporate promised a gift certificate for store...never received one. Also they told me the parts would be sent overnight. This all happened on a Tuesday...I received parts the following Tuesday. Was told I would have a restocking fee for returning pool if that was what I decided to do. I am on my own now for install half way through the summer. BUYER BEWARE!
7. Juli 2022
Antwort von Namco Pools
We are sorry for any inconvenience, Maria. All components needed for your pool have been delivered and someone from corporate office will be following up with you shortly regarding in-store credit.
Sent the wrong cover (again).
4. Juli 2022
Antwort von Namco Pools
We're sorry for the inconvenience. We cannot find an order with the email used for this review, so if you can, please give us a call at your earliest convenience and we will resolve this issue. Thank you!
I had a have a great experience…
I had a have a great experience everytime, Their team is very helpful and they store is very clean. It’s a happy environment to be in. Thank you Namco for all you do!
4. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Namco Pools
Amanda, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything.
I had to get a liner replaced 2 times…
I had to get a liner replaced 2 times each time I had to pay for water to be pumped out and new water replaced. This company refused to help with the cost of replacing water. Not a happy person with this company.
1. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Namco Pools
We're sorry for any inconvenience we have caused you and we hope to have the chance to make it up to you in the future! If you have any further questions or concerns, please feel free to email us at customerservice@namcopool.com.
Customer service was great
Customer service was great. Vinyl liner, very unsatisfied. It not fit well, to small. Pool collapsed, flooded backyard.
30. Juni 2022
Antwort von Namco Pools
We're very sorry for the inconvenience we have caused you. We hope to have the chance to make it up to you in the future If you have any further questions or concerns, please feel free to email us at customerservice@namcopool.com.
We are having the worst experience with…
We are having the worst experience with the installation department, looks like namco hires an external company and the manager is not professional at all, we're schedule for monday, no call no one showed up, then she called at 9:30pm, she is been playing with us saying she is working on and will call us back later with the date and time and never calls back, her voice message machine is full, and now she started yelling at me when I ask her if she is going to do her job or if we need to ask for a refund, she got mad when I said this is not professional and is very irresponsible.
24. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Namco Pools
Diana, we are very sorry to hear that you are having a bad experience with one of our installers. If you can, please call us at 866-762-3094 and we will do our best to make this right!
Customer service sucks!
23. Juni 2022
Stop emailing me
21. Juni 2022
So far so good
So far so good! I'm excited, my pool is being installed tomorrow! My purchasing and customer service experience has been excellent.
14. Juni 2022
GREAT EXPERIENCE!
Pool pump quit on a Saturday morning. Brick and mortar stores didn’t have any in stock - nor at this price. Ordered Saturday afternoon and delivered Tuesday morning! Great experience from start to finish!
7. Juni 2022
Antwort von Namco Pools
Thank you for sharing your experience with us John! Our stores will always price match out website if you see a difference in pricing on any items. We are so happy to hear that you got your new pump quickly and we hope to see you again soon!
No words can describe how Lisa at Namco…
No words can describe how Lisa at Namco in Swansea has saved my summer. I had issues with my pool filter and was ready to just get rid on my pool. I had had enough. Lisa talked with me and reassured me if I do what she is telling me, everything would be okay. She was right! Lisa, from your knowledge to your compassion….you are amazing. Truly you have saved my summer. I am forever grateful for you!
5. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Namco Pools
Thank you so much for your kind words, Macie. We really appreciate you taking the time out to share your experience with us! Lisa is truly a great member to have on our team and we are so happy he was able to make a great experience for you. We look forward to seeing you again in the future!
No communication after order
No communication after order. Order still processing. Does that mean you do not have item to ship?
2. Juni 2022
Antwort von Namco Pools
Hi Donald. We see that your order has shipped and been delivered. There should have been an email updating you that your package has shipped. If you have not gotten your order yet, please call us at 866-762-3094. Thank you!
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