Nanny Portugal Agency Bewertungen 19

TrustScore 4.5 von 5

4,4

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Unternehmensdetails

  1. Kinderbetreuungsagentur

Vom Unternehmen geschrieben

Nanny Portugal – Trusted Nanny Placement Worldwide +16 years of experience, Nanny Portugal is a professional nanny placement agency connecting families with qualified, reliable, and bilingual nannies across Portugal and internationally. All our nannies are fully verified, and most hold childcare qualifications or degrees, first aid certification and CPR, a valid driving license, and are covered by liability insurance. Many are bilingual and have solid experience in both local and international contexts. Our services include: Full-time, part-time, live-in & live-out nanny placements Holiday and travel nannies for family trips and seasonal support Newborn care specialists and maternity nannies Hotel nanny services Temporary and permanent placements in Portugal and worldwide Assistance with employment contracts and social security registration Ongoing support for both families and childcare professionals We also proudly run the Nanny Portugal School, our in-house training academy offering certified courses in childcare, newborn care, first aid, and more — helping nannies grow professionally and families feel even more secure. With a 5-star rating on Google My Business, our reputation is built on trust, professionalism, and a deep commitment to excellence.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

19 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Uma agência fantástica com quem trabalhar!

Uma agência fantástica com quem trabalhar! A minha experiência enquanto Nanny tem sido super positiva. Aqui sinto-me respeitada, apoiada e segura. Nem tão pouco pondero outra agência. A diversidade de famílias a solicitarem os nossos serviços é algo extraordinário. Dificilmente nos encontramos sem trabalho. As famílias confiam na Nanny Portugal porque nós Nannies trabalhamos com experiência comprovada, temos formações todos os anos que nos actualizam e assim crescemos enquanto cuidadoras e prestamos cada vez mais um melhor serviço. A agência aposta no melhoramento da experiência tanto para as Nannies como para as famílias. Existe o cuidado de ouvir as necessidades das famílias e após validação encaminhar a Nanny que melhor se adequa às necessidades e às características de cada família, bem como ao contrário. Somos muitas, mesmo muitas Nannies associadas a esta agência e a acreditar neste projecto fantástico. Sou muito grata à Nanny Portugal, em especial à Filipa por continuar a acreditar em mim e valorizar o meu trabalho!

14. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I highly recommend Nanny Portugal for…

I highly recommend Nanny Portugal for their exceptional service in providing newborn care. They connected us with two amazing nannies, Claudia and Patricia, who took wonderful care of our baby from 1 to 2 months. The agency was professional, timely, and incredibly reliable. When we faced a last-minute change, they quickly arranged an alternative nanny overnight, ensuring uninterrupted support. Their dedication and efficiency made a huge difference during our early parenting journey. Highly recommended!

13. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Nanny Portugal- Very Bad Experience

I had a very bad experience with this agency.

I worked with 3 nannies with the agency. The first 2 were temporary nannies that were filling in, until they found a full time nanny. My issues with this agency were the following:

1. The ladies asked to photograph my baby to then send the pictures to their supervisors and nanny group, for the agency to oversee and understand the activities that were being done to with my baby. I allowed it for that sole purpose. Months later I discovered that the agency was using videos and photographs of my child in their instagram account for marketing purposes. They made montages with my child's video in my back yard with the nanny playing in the swing. Plus they had other montages using pictures of my child with a picture of the Nanny in the corner, promoting the agency. In total 1 video plus 2 photo montages with I never gave consent for that purpose. When I found out, I immediatly called the agency, I talked to the owner and requested that they remove all content that showed my child. The owner only removed 1 of the pictures and changed the cover picture of the video of my child ( not removing the full video). I had to call back a second time to ask for the removal. The Owner of the agency was very rude to me. I had to tell her that if she did not remove the content i would have to report the situation and get lawyers involved. Only then did she remove the content. One photo still remains, that shows my child's hands . I never gave written consent for the agency to use my child's images in social media, showing his face or not. That was not what I paid for.

2. The full Time Nanny has been a nightmare to deal with. We arranged for a full time contract for a year. Turns out that when we signed she was pregnant, concealed the pregnancy by suddenly wearing large clothing and waited to tell me only a month into our contract. She only worked for 1 month and 18 days, By then she was already 4 months pregnant. Her pregancy was high risk so she was not allowed to work. Then came maternity leave, and then another leave for the child was born with a medical condition that required surgery. Our contract eventually expired. But now that it has expired , the nanny wants all kinds of compensations reaching almost 3000 euros. They did not give me my money back for this situation. i paid over 2000 euros for the hiring of this nanny.

The agency is very pricey for all the trouble that I went through. At the end of the day they don't care about their clients or their children. I wish I had never contacted them at all !!

30. April 2024
Bewertung ohne vorherige Einladung
Nanny Portugal Agency-Logo

Antwort von Nanny Portugal Agency

Dear Neto Family,

We are sorry to read your review, but we must correct several significant inaccuracies and defend the professionalism of both our agency and our nannies.

Firstly, it is important to state that throughout your engagement with Nanny Portugal, you repeatedly praised both our agency and the nannies provided. You expressed being impressed with the quality of the childcare activities, the professionalism, helpfulness, and the special emotional connection your baby developed with the nanny.

Regarding the nanny’s pregnancy, like any other professional, a woman has the fundamental right to maternity without discrimination. According to Portuguese Labor Law (Código do Trabalho, Lei n.º 7/2009, Article 35 and Article 53), an employee’s pregnancy cannot justify dismissal or discrimination. Women are protected during pregnancy, maternity leave, and in cases of high-risk pregnancies diagnosed by a medical professional.

The nanny informed you of her pregnancy as soon as she became aware of it. Sadly, her pregnancy was later classified as high risk, requiring her, by medical advice, to stop working — a situation fully protected under Portuguese law. As soon as you contacted us, we guided you on the legal framework applicable and did our best to support both you and the nanny through this unforeseen situation.

It is regrettable that, after the nanny disclosed her pregnancy, both she — whom you previously praised — and the agency were suddenly described as problematic. This change in attitude appears to stem directly from the nanny’s disclosure, which underlines the discriminatory nature of the complaints.

Regarding the alleged misuse of images:

The images you are referring to were not centered on your child. The published content consisted of a collection of nanny activity images where i the nanny was clearly the subject and center of the photos. In one of those images, a child's arm can be seen ; no identifying features of the child (such as the face) were visible. It is important to clarify that Portuguese Law (Lei n.º 58/2019 - Lei da Proteção de Dados Pessoais, Article 13), in alignment with the EU General Data Protection Regulation (GDPR, Article 4(1)), protects personal data, including images, only if the person can be directly or indirectly identified. Since the child is not identifiable from the images in question, there was no violation of data protection law.

Nevertheless, as soon as you requested, we acted immediately to remove the content out of respect for your wishes. The implication that we used identifiable images without consent is inaccurate and unfair.

Finally, defamatory accusations, which damage reputation through false or misleading statements, are considered a violation under Portuguese Civil Code (Código Civil Português, Article 484). We reserve the right to take appropriate legal action to protect our agency’s reputation against defamatory attacks.

We remain proud of the exceptional work our nannies perform and the many families who trust and recommend Nanny Portugal. We always act within the framework of Portuguese law, ensuring both the well-being of the children and the protection of workers' rights.

Sincerely,
Nanny Portugal

Bewertet mit 5 von 5 Sternen

A minha experiência na NannyPortugal

A minha experiência nesta agência enquanto Nanny começou à 10 anos e tem sido excepcional!
Os nossos interesses são defendidos da melhor forma, pelo back office da agência e tem sido muito gratificante conhecer várias famílias com crianças incríveis e maravilhosas.
Trabalhar com a agência dá a segurança e estabilidade que, de outra forma, não seria possível!

22. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Nannies

We have been working with Nanny Portugal services for many years, I have only positive things to say about our experience with them. The service has been exceptional. Over the years, we have had 3 nannies from this agency and they have all been phenomenal. They were all professional, well trained and loved our kids. The nannies we had were specifically chosen for our family based on our needs, family lifestyle and personalities of our children. Although my children no longer need a nanny, they (we) are still in contact with our originally nanny that Nanny Portugal placed with us. She is still a part of our family!

19. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Nanny Portugal Agency

Dear Luisita,

Thank you so much for your heartfelt words and for taking the time to share your experience. It has truly been a pleasure supporting your family over the years. We’re so happy to hear that each of the nannies we placed with you brought professionalism, care, and a genuine connection with your children. That’s exactly what we strive for — meaningful matches that go beyond just childcare.

It’s incredibly touching to know that your original nanny is still a part of your family. Stories like yours are exactly why we do what we do. Thank you for your continued trust and for being such a valued part of the Nanny Portugal family!

With warm regards,
The Nanny Portugal Team

Bewertet mit 5 von 5 Sternen

Proud to Be Part of This Family

I’ve been with Nanny Portugal since 2020, and from the very beginning, I knew I was part of something truly special.

Through Nanny Portugal, I’ve had the opportunity to support families and little ones during such a precious and transformative stage. It’s more than just caring — it’s about creating safe, loving environments that nurture curiosity, confidence, and connection.

The agency has always made me feel respected, supported, and seen. I feel proud to be part of a team that values our work, understands our challenges, and celebrates our dedication.

19. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 estrelas

Sou Nanny na agência desde 2022.
Desde que entrei na agência sinto-me valorizada, compreendida, acompanhada e segura. A agência Nanny Portugal procura o melhor para as suas nannies, desde formações a um emprego com ótimas condições salariais e que o nosso trabalho seja com as melhores famílias.
A Filipa e a Maria têm acompanhado o meu trabalho com muita dedicação, atenção e sobretudo estão sempre presentes em qualquer situação que precise.
Não poderia ter escolhido melhor, uma agência que valoriza e dedica-se a 100% a cada Nanny em específico. Sou grata por fazer parte desta agência incrível que podemos chamar de família.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy Nannies, Happy Families

I started my journey 10 years ago with Filipa and the agency and the only words I have are THANK YOU! NannyPortugal is a place where you feel at home. They fight for your rights, they make sure you find the right family to work for and that you are happy! And as long as we are happy we will do everything in our power to make the little ones happy too. Choosing NannyPortugal is the best decision everyone can make whether you are a nanny or a parent. ❤️

17. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sempre que é necessário estão à distância de uma chamada , e-mail ou msg !

Sempre que é necessário estão disponíveis ! Todas as propostas por parte das Nannys Portugal são Nannys muito qualificadas com várias formações na área. O que é incrível tendo em conta a diferença de idades entre os nossos filhos . Tão depressa fazem o acompanhamento de amamentação e primeiro mês do bebé, como acompanham os mais velhos em atividades ! Sem dúvida. A melhor !

5. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Second Family

I'm a Nanny since 2014 and the agency became my family, my place to go when i need !! it's been a crazy and amazing ride alongside with Filipa and the agency!
I never worked or had to necessity of looking to work with another agency and never will!
With Nanny Portugal i found everything i need to improve as a nanny as a person , they are always there when needed, in terms of work, paperwork, relationship with the families and always with the right word and never giving up on us, Nannies!

I'm proud to say that I am part of such amazing Agency!!!! 🤍

16. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Not an experience. A way of living

I've been a Nanny in Nanny Portugal for only a year and i've been working with children for more than 20 years. I'm from the south of Portugal and even though i live away from Lisbon i've always felt the agency close to my real needs. Its a warmth and empowered environmental to work in and with, with amazing people who really care about you beeing in your best shape for your Nanny kids. Childhood is the most precious thing and everything is always prepared so that everything goes well. Every Nanny has the best attendance and we are always in constant training for our best performance and everyone best experience.

7. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Service and Wonderful Nannies!

Exceptional Service and Wonderful Nannies!

We had an amazing experience with Nanny Portugal from start to finish. The booking process was smooth and professional, and we felt fully supported throughout. The nanny who looked after our child was kind, attentive, and incredibly experienced—we could tell right away that she genuinely cared.

It was such a relief to know our little one was in safe hands, allowing us to enjoy some time to ourselves with complete peace of mind. The communication was always clear and friendly, and we appreciated the level of care and attention given to matching us with the right person.

I highly recommend Nanny Portugal to any family looking for trustworthy, high-quality childcare. We’ll definitely be using their services again!l8

4. April 2025
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Antwort von Nanny Portugal Agency

Dear Jannette,

Thank you so much for your wonderful review! We’re absolutely delighted to hear that your experience with Nanny Portugal was so positive from start to finish. Knowing that you felt supported, reassured, and matched with a nanny who truly cared means the world to us — that’s exactly the kind of experience we aim to provide every family.

It’s always our goal to make the entire process seamless and to ensure you feel confident and at ease, especially when it comes to caring for your little one. We’re so glad we could give you that peace of mind.

We truly appreciate your kind words and your recommendation — and we can’t wait to work with you again in the future!

Warmest regards,
The Nanny Portugal Team

Bewertet mit 5 von 5 Sternen

Working with NannyPortugal has been a…

Working with NannyPortugal has been a very rewarding experience. I've had the opportunity to work with many loving families from different parts of the world and can say that the support the agency gives us is exceptional.
The agency carefully selects the best match for the families they get, matching their requests and needs, and are always available to sort any issue that may arise with professionalism and empathy.
I'm proud to part of this team and looking forward for the next jobs :) highly recommend working with NannyPortugal

15. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A Nanny Portugal Agency é sem dúvida a…

A Nanny Portugal Agency é sem dúvida a melhor empresa onde poderia trabalhar. Permite-me crescer e aprender sempre mais na formação e apoio que proporciona às suas nannies. Permite-me conhecer diversas famílias de diferentes nacionalidades e culturas. Permite-me ter a oportunidade de viajar pelo mundo enriquecendo o meu conhecimento. O respeito, a honestifldade, e a integridade tanto para com as suas nannies como para os seus clientes são os valores mais importantes da empresa. Contamos sempre como uma excelente equipa de profissionais para nos ajudar mesmo nos momentos mais desafiantes. Com a Nanny Portugal Agency sinto-me acolhida e protegida na minha profissão como nannie onde o amor e o respeito pelos outros e sobretudo pelos pequenos impera. Mutio grata e orgulhosa por fazer parte desta equipa maravilhosa!

16. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Nanny Portugal Agency

Patricia,
As tuas palavras encheram-nos o coração!

Muito obrigada por partilhar a sua experiência connosco de forma tão sentida e verdadeira.

É um enorme privilégio ter-te na equipa da Nanny Portugal Agency. O seu profissionalismo, entrega e paixão pelo que fazes refletem exatamente os valores que procuramos promover todos os dias: respeito, integridade, crescimento e, acima de tudo, um profundo carinho pelos mais pequenos.

Ficamos muito felizes por saber que se sente apoiada, valorizada e motivada. E, sem dúvida, a missão que nos move.

Obrigada por fazer parte desta caminhada e por contribuír com tanta dedicação para o sucesso da nossa comunidade de nannies e famílias.

Com carinho e admiração,
Filipa e toda a equipa da Nanny Portugal Agency 🌟

Bewertet mit 5 von 5 Sternen

Simply Amazing - Thank you Nanny Portugal!

We are so lucky to have found Nanny Portugal and our Joana! She has been the kindest, most reliable, and connected with our kids straight away. They always look forward to spending time with her, and we have total peace of mind knowing they are safe, happy, and well cared for. She's truly a gem, and any family would be lucky to have her!

11. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have been a nanny at Nannyportugal…

I have been a nanny at Nannyportugal agency since 2017. I can tell Filipa that I am grateful from the bottom of my heart for this opportunity to grow that this wonderful team provides us every day. We have the enormous privilege of knowing many ways of educating, each family leaves a mark on us, a little piece of their unique way of being, this is very enriching because it grows respect for differences and different cultures. For me, it has undoubtedly been my best job, as it values ​​our work and helps us achieve many dreams, in addition to being attentive to our constant training and our full motivation to develop better work and with greater quality and impact on everyone involved, but especially on the little ones who look to us with hope for the future and who trust us. Thank you to Filipa, to the colleagues from whom we also learned a lot, to the trainers, to each of the families and also to all these little ones who leave us with so much longing when they grow up and who we also hope will leave them with much light and love as they continue on their path. ❤️🙏

16. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Nanny Portugal Agency

Claudia,

Thank you so much for your incredibly kind and moving words. It means the world to us to know that your journey with Nanny Agency Portugal has been such a fulfilling and enriching one. 💛

We are truly grateful for your dedication, professionalism, and the love you bring to each family and child you care for. You embody the values we hold close—respect, cultural appreciation, continued growth, and above all, the deep impact we can have on the little ones who trust us.

It’s a privilege to have you as part of our team since 2017. Your work leaves a beautiful mark not only on the families but also on all of us. Thank you for your heart, your commitment, and for being such an important part of our mission.

With gratitude and admiration,
Filipa & the Nanny Agency Portugal team ❤️🙏

Bewertet mit 5 von 5 Sternen

I've been working with Nanny Portugal for 10 years!

I've been working with Nanny Portugal for 10 years now, and it is without any question, the only agency in Portugal who cares not only about their families but also with their nannies!
They are always ready to help us with anything we need, always ensuring that both us and the families are having the best services that we possible can wish for!

Thank you NP Team!

20. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Nanny Portugal Agency

Dear Maria,

Thank you so much for your beautiful words and for being such a valued part of the Nanny Portugal family for the past 10 years!

Your loyalty, professionalism, and dedication mean everything to us. It’s incredibly rewarding to know that you feel supported and cared for, as our mission has always been to build strong, respectful relationships—with both our amazing nannies and the families we serve.

We’re so proud to have you on this journey with us, and we’re grateful every day for the heart and excellence you bring to your work.

Thank you for your trust and for being such an inspiring part of our team! 💛

With warmth and appreciation,
Filipa & the Nanny Portugal Team

Bewertet mit 5 von 5 Sternen

🌟🌟🌟🌟🌟

🌟🌟🌟🌟🌟
Nanny Portugal Is a Game-Changer

I genuinely cannot speak highly enough of Nanny Portugal. From start to finish, our experience with this agency has been nothing short of exceptional. The entire process was smooth, thoughtful, and incredibly personalized — all thanks to the visionary behind it all, Filipa Almeida.

Filipa is the kind of person you instantly trust. Her warmth, professionalism, and deep understanding of both families and caregivers set the tone for an agency that truly goes above and beyond. She listened carefully to our needs, offered invaluable guidance, and matched us with a nanny who has exceeded every expectation — nurturing, dependable, and an absolute natural with our little one.

What really sets Nanny Portugal apart is their commitment to quality and connection. Every nanny is thoroughly vetted, not just in terms of qualifications, but in character — and it shows. The woman caring for our child has brought so much calm, joy, and balance into our lives. She feels like part of the family.

Filipa and her team don’t just place nannies — they build relationships rooted in trust and genuine care. The follow-ups, the support, and the ongoing attention to detail have made this entire journey feel so safe and supported.

If you're looking for top-tier childcare in Portugal — professional, kind-hearted, and truly tailored to your family — Nanny Portugal is the only agency you need to know. We’re so grateful to Filipa and the whole team. They’ve been a life-changing support for our family.

16. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Nanny Portugal Agency

Dear Tamara,

Reading your words truly moved us — thank you so much for such a thoughtful and generous review. It means the world to know that your experience with Nanny Portugal has been so meaningful and impactful for your family.

Filipa is incredibly touched by your kind words. Her passion has always been to create real, lasting connections between families and caregivers, and to hear that this has made such a positive difference for you is the greatest reward. We are also thrilled that your nanny has brought calm, joy, and balance into your lives — it’s exactly what we hope to achieve with every placement.

Your trust, warmth, and appreciation remind us why we love doing what we do. Thank you for being part of the Nanny Portugal family — we’re so grateful for your trust and look forward to continuing to support your family however we can.

With heartfelt thanks,
The Nanny Portugal Team

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