National Residential did an amazing job selling our 2 tenanted properties in a challenging market . They took care of everything , negotiated successfully with the tenants and got us a good price we... Mehr ansehen
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Das sagen Bewerter
Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auc... Mehr ansehen
Very challenging from day 1. 1. Win Auction with final bid price - they force you to offer higher amount or you lose 2. Frequently call & contact you until pay them deposit of £2500 or 1% o... Mehr ansehen
Unternehmen hat geantwortet
David and his team are absolutely fantastic. I have purchased couple of properties from them now and love their hands on approach. I can go honestly say buyers and sellers both their interest wer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Online-Auktionsservice
- auch in
- Agentur für Gewerbeimmobilien
- Baugutachter
- Immobilienagentur
- Immobilienauktionator
- Immobilieninvestment
Informationen, die aus verschiedenen externen Quellen stammen
National Residential sell houses in 28 days for 100% of the market value.
Kontaktinformationen
Hunters Walk, CH1 4EB, Chester, Vereinigtes Königreich
- 01244 341066
- national-residential.co.uk
4,5
Hervorragend
332 Bewertungen
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CORRUPTED SCAMMERS
Very unprofessional from day 1.
1. Win Auction with final bid price - they force you to offer higher amount or you lose (scam - Tom)
2. Frequently call & contact you until pay them deposit of £2500 or 1% of property if higher than it (illegal lock - Tom)
3. You will be forgotten for weeks if not months
4. Rotten property that are unfit for mortgage (rejected for lending offers - Abbie)
5. Countless accusation and misleading information by text, email for deposit loss (threats - Abbie, Tom, Rachel (manager))
6. Irresponsible of their actions and very incompetent
7. Full of lies and circle of corrupted people
8. They recommend you people to cover their shady work
9. Property has never been open for viewing
10. Survey company couldn't evaluate the property due to their lack of coordination
11. Out of the blue, after 5 month of the buying process, they sent an email that says landlord has breached the contract.(Abbie)
Very shocked for wasting our time and legal people around us. No compensation or alternative solution, they just avoided us after all what they did and refunded the deposit.
Be careful and stay away before becoming their next victim.
Avoid at all cost!
25. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Pina,
We are sorry to hear of your experience, however would like to share with our customers the details as we worked extremely hard to do everything we could to assist you:
1. You purchased a property from us through a Modern Auction and paid your £2500 deposit on 30/08/2022
2. Your terms are to complete in 56 days but unfortunately, you withdrew after valuation as there were some issues identified with the roof costing circa £5000. We successfully negotiated with the vendor to carry out these roof repairs with our trusted building contractor and saved the sale for you.
3. Our terms state that if structural issues such as this roof issue are discovered on survey and importantly, that the vendor agrees to conduct these repairs, then purchasers are required to complete their purchase. It also states that if the vendor does not agree, the deposit will be refunded. In your case the vendor agreed to carry out the repairs and you agreed to this price reduction/repair on 23/09/2023
4. We were disappointed therefore to hear that, after many weeks passing, you did not agree to continue with your purchase, informing us that you needed to get an alternative mortgage and you and your mortgage broker insisted on the vendor carrying out the roof repairs without your first agreeing to continue with your purchase.
5. You subsequently agreed to apply for a new mortgage and your broker notified us on 03/11/2022 that your new application was submitted. Whilst this was a 6-week delay, the vendor paid and instructed our contractor to carry out the repairs.
6. During this intervening delay period, and each month since, mortgage interest rates were increasing rapidly, costing the vendor substantial increases in mortgage repayment costs and the vendor was losing faith that you would complete due to the delays. It was very unfortunate that on 16/01/2023 the vendor advised us that they had completed the roof repairs but had remortgaged their property to take out a fixed rate and therefore removed their property from the market.
7. We ascertained the vendor had started the remortgage process back in November without advising us.
8. We informed the vendor that by not disclosing to us their decision to remortgage (after agreeing to carry out repairs and continue to complete their sale with you) and subsequently cancelling the sale, that this was a breach of our auction terms and that they owe us our fee as per our terms.
9. This was an extremely frustrating situation for both of us. Our team did everything they could to get the roof issues resolved for you, and the sale completed.
As this was an unavoidable situation, we refunded your deposit. We have also gone further and would like to refund any broker fee, valuation fee and search fees you have paid. We hope this helps, as we're extremely committed to a great customer experience even if sales don't work out. We've reached out, but do feel free to additionally contact us via any of the channels below:
E: info@national-residential.co.uk or call us on T: 01244 341066.
The company does listen and seems to want to help
The company put me at ease and worked with me to photograph the property
25. August 2022
Bewertung ohne vorherige Einladung
Rachel and David were extremely helpful…
Rachel and David were extremely helpful at all times. Nothing was too much trouble! I’d highly recommend using National Residential. I was a tenant moving out and they were great at making that transition easy. Thanks Nicki :)
8. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Nicki (tenant). Thanks for your kind review and we are glad we could help you. You were a great tenant and worked with us patiently to find a win-win solution to help you financially so you could move to a new home and enable the existing landlord to sell to a buyer who needed vacant possession. We were able to agree share the costs from our fee with your existing landlord 50% each to provide you with a 6 months rent advance you needed to pay your new letting agency to secure your new rental property. Good luck with your new home. Many thanks, David and Rachel
Poor data practice: Couldn’t exit the mailing list
I can’t exit the mailing list, which I never signed up to. Clicking unsubscribe just takes you to their contact us page.
18. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Fe,
Please email me your details to: david.coughlin@national-residential.co.uk. Our unsubscribe pages/links were recently updated to allow buyers to set their preferences and/or unsubscribe and this created a temporary bug. We apologize for any inconvenience caused.
This has now been resolved, any further problems please do reach out!
We wish you all the best,
David and the NatRes team.
I had a similar experience as a tenant…
I had a similar experience as a tenant to a previous reviewer. Our landlord promised us they were selling to another landlord and so did Tom the manager at national residential.
Tom made us accept viewings at the height of covid even though that could be damgerous. He said they were selling to a landlord.
Then suddenly we were section 21ed. One of the people who viewed the property were buying it to live in it. Tom had lied to us to gain access to the propeerty and put my familys life at risk of covid.
The best thing i can say about Tom is that he is the lowest type of human being. He is not to be trusted
13. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi and thanks for your review. We are acting in the best interest of landlords to get them the best price for their property sale so they can sell and resolve their pressing issues. At the same time we work work tirelessly to find a new landlord who will hopefully keep the existing tenant. At least 50% of the time we are successful and finding landlords to keep tenants. However, this is not possible all the time for many reasons such as: (a) the rent being paid is too low or (b) the price the vendor needs to sell can only be paid by a purchaser who wants the property as their home as landlords’ bids are too low. On those occasions we are either unable to agree a sale or else we do agree a sale and must follow the correct section 21/8 eviction process to provide vacant possession. You will note however, that on the occasions were we serve notice we also offer financial incentives to assist tenants find alternative properties so the property sale can complete quickly as the court process can take 8 months.
We pay tenants all the time from our fees to assist in viewings and take photos/videos to help us get the sales and prices we need to sell to other landlords but if we have no alternative to ask tenants to leave we pay tenants financial compensation to surrender their leases sooner and avoid courts – the money we save on legal fees to pay solicitors to go to court for evictions we pay to the tenants instead. We also work with tenants to help them find and secure new properties such as providing references with councils and paying letting agents rent and deposit up front.
No other agent does this and we are exceptionally good at negotiating win-win solutions.
Thanks for your feedback. I do appreciate it and we strive to improve and go further in our endeavours to help tenants through these challenging times. David (Director)
Great service all along the way.
16. Dezember 2022
Bewertung ohne vorherige Einladung
Great experience from start to finish
Great experience from start to finish. Always someone on the other end of the phone and I was kept updated throughout the process. Would recommend 👍🏼
18. November 2022
Bewertung ohne vorherige Einladung
Read the terms carefully
Very challenging from day 1.
1. Win Auction with final bid price - they force you to offer higher amount or you lose
2. Frequently call & contact you until pay them deposit of £2500 or 1% of property if higher than it
3. You will be forgotten for weeks if not months
4. Properties can be unfit for mortgage application
5. Countless accusation and misleading information by text, email for deposit loss
6. Irresponsible of their actions
8. Sometimes they recommend you people to cover their shady work
Be careful when dealing your case.
23. November 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Filippo, this is unfair and inaccurate. You have agreed to purchase a property at modern auction and usually properties are ‘sold as seen’ at auction. However, your survey identified issues with roof and the vendor agreed to do those repairs, and our terms are that if the vendor agrees to pay for those repairs, you will complete your purchase. The vendor is happy to complete these works, but it will cost them circa £5,000 and your part of the agreement is to complete your purchase at the agreed price once these works have been carried out. The vendor obviously wants reassurance from you that you will complete your purchase and if you provide that they will complete these works. . Please deal with Tom Bates our sales manager on this matter
You only find out how good a company is…
You only find out how good a company is when things don’t go to plan. My sale should have been straightforward but it was anything but. Nat Residential helped every step of the way. Even contributing some of their charges to ensure the deal finally went through.
14. November 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Clive, thanks for the review. We had to sell your property twice and extend the lease. Thanks for your perserverence! Good luck for the future. David and the NR Team
Bad experience, avoid at all costs. A company run on lies.
I've had the worst experience with National Residential, purchasing my first property. Abbie was absolutely amazing, she deserves a raise, always kept me updated on everything and even referred me to really good solicitors. The process was quite fast, it seemed rushed and there were a lot of issues. I called to place a bid and was told they've been offered a higher price and if I agreed to pay them higher than what they were offered, I did. I viewed the property, it looked alright as all the issues were covered up, I placed a non refundable deposit of £2500. I viewed the property again when it was empty and I saw that there were multiple things wrong, a whole in the roof of the house, a leak in the bathroom, causing some damage to the kitchen ceiling, I spoke to the manager Tom and was told that these issues are not that big, and he said that he rushed to sell me the property in the first place and then now he can try to discount me on the price, however this was done after all the mortgage paperwork from my end, so I was stuck in a hole, I had made multiple payments for this to go ahead. Later on after some calls I managed to get £7000 discounted, I received the keys a few weeks later, the previous tenant had torn the place apart, taken a lot of the things that were included in the sale, and he had even told me how national residential had paid him £5000 to leave. A few weeks into the property the kitchen ceiling (bathroom floor) was leaking and the whole ceiling collapsed. Most reviews here are paid, I was initially paid £30 to leave my review but they're all lies.
24. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Jaz - thanks for your kind review. The team very worked hard at getting this one completed. We had to agree to pay the tenant £5,000 to leave voluntarily so as to provide you with vacant possession. The vendor was happy with this and hence win-win for you, vendor and tenant. Good luck in your new home. Thanks, David and the NR team
Tough going but maybe worth it?
Near impossible to get an initial viewing of the property and was eventually (after relentless phoning and promises (by the male receptionist) for calls to be returned but never were) was shown around by a lovely lady but who unfortunately couldn't answer a single question as she was a third party agent. Selling team not great at comms (potentially an under-staffing issue?) with me or with each other and I had to email often to ask for updates as they didn't come willingly. Abbie was the lifesaver who really came through at the end of the sale, so thank you Abbie (she needs a raise). David was quick to respond when the others didn't. Overall - A LOT of effort but a cheap house to be had if you don't mind paying the extortionate £6k fee and prompting most of the comms yourself.
28. Oktober 2022
Bewertung ohne vorherige Einladung
Despite experiencing some setbacks with…
Despite experiencing some setbacks with our purchase, Harpreet and Rachel tried their best to keep us updated and in the loop to ensure that we knew that even though everything was going slowly it was still moving. Which was extremely reassuring.
11. November 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Jessica, thanks for your kind review. We had a tough nut with your purchase: (1) getting the short lease extended and (2) paying the tenant to leave by agreement before completion (never easy in current market). We got there in the end and thanks for your patience and good luck in your new home. David and the NatRes team
Positive Experience
My experience is great I found the company was efficient and friendly. Very professional and made the process so easy for me. Thank you so much.
Jenny Earle
16. September 2022
Bewertung ohne vorherige Einladung
Really nice firm to buy from made it…
Really nice firm to buy from made it easy and straight forward. Rachel helped a lot so thanks. Luke
31. August 2022
Bewertung ohne vorherige Einladung
A fast, efficient and friendly service
A fast, efficient and friendly service. National residential provided regular updates throughout the entire sale process. This made the whole sale experience less stressful.
14. September 2022
Bewertung ohne vorherige Einladung
Decided to use National Residential…
Decided to use National Residential after watching one of their videos. Service has been very efficient, they've done their best for me under trying circumstances I must admit, but Rachel especially has been brilliant with her updates and advice. Will be using again soon!
12. August 2022
Bewertung ohne vorherige Einladung
Very good company
Very good company, are very nice people and did the work really fast
10. August 2022
Bewertung ohne vorherige Einladung
On Your Side Throughout The Buying Process
Buying and selling property can often be a confusing and stressful experience and I was so grateful to have Online National Residential Estate Agency on my side during my property purchase. Tom was completely transparent about how the transaction would work when he accepted my offer and then Rachel was absolutely superb in terms of keeping me informed as to how the process was moving along. Perhaps more importantly, when the process hit an unusual and unexpected delay, she was there to offer words of advice and comfort which I was really grateful for. Ultimately my purchase went through as planned and I would have no hesitation in recommending Online National Residential Estate Agency to anyone who is looking to buy a property quickly and simply. They really do what they claim to do well!
29. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Pete, thanks so much for your very kind review. We were able to complete your purchase in just 46 days with your help. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team
Sold my property via national…
Sold my property via national residential 28 day auction from start to finish it was brilliant we had so many viewings and was kept in touch by Rachel mostly on a Friday ha anyway highly recommended
29. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Ian, thanks so much for your very kind review. It took some help from you to get the sale over the line with the solicitors and the purchaser so thanks you for your efforts and patience. We wish you well for the future. All the best Rachel and the NatRes team
Fast
Fast, efficient and great correspondence... extremely pleased dealing with this company
29. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von National Residential
Hi Christopher, thanks so much for your very kind review. We wish you well for the future. All the best Rachel and the NatRes team
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