My power we t off 9.00pm last night. I am a registered disabled customer. I spoke to Michelle and she was amazing, putting me at ease. Within an hour Michael arrived he was great. A generator a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Horrible company. Not connecting 6 new builds to the network and making it process time consuming for no apparent reason. Application was made last November 25. Mortgage offers expiring, peoples rent... Mehr ansehen
Unternehmen hat geantwortet
Update from my last review…. National Grid you are a disgrace! You have failed to pay me for the past 21 years!!!!! I left a review on Trustpilot and filed a complaint directly with you about failin... Mehr ansehen
We had a problem with an EV charger. Called National Grid and within an hour an engineer came and assessed the issue. He then arranged for a repair which was done almost immediately. Can't fault... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
National Grid Electricity Distribution is the regional electricity distribution division of National Grid. Formerly known as Western Power Distribution, the UK’s largest electricity distribution network serves nearly 8 million customers in the East and West Midlands, South West and Wales, delivering essential power to millions of homes and businesses across its regions. With a distribution area of 55,000 square kilometres, its 6,500 colleagues are committed to providing a safe, stable and reliable electricity supply and ensuring the highest quality of customer service.
Kontaktinformationen
Vereinigtes Königreich
- nationalgrid.co.uk
3,0
Akzeptabel
126 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
WASTE OF TIME
Never attended appointment despite me chasing it twice, no call back either to say they weren't coming. WASTE OF TIME AND POOR MANAGEMENT
9. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter for you when you are just trying to get someone to your home.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
Failed to turn up to fit new meters
Failed to turn up to fit new smart meters. No phone call from them to explain why. Phoned them with my details and reference number and they said I hadn't got an appointment. They were wrong - after getting nowhere after 2 calls they told me to ring my energy supplier.
Eventually Cooperative Energy finally found out why they had let me down. Apparently they booked in too many appointments and the engineer ran out of time.
Appalling customer services and staff with bad attutudes - don't even deserve one star.
3. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter for you when you are just trying to have sight of your energy usage.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
CADENT (part of national grid)
On Monday night we came home to a strong gas like smell. (That afternoon we had a service carried out by British Gas) So we instantly thought its got to be the boiler. We noticed the pressure had gone and it was in the 'red zone'. Immediately called BG they put us through to Cadent who were amazing the lady at the call centre she explained what to do and her instructions were clear. 45 minutes later 2 men arrived - done in-depth checks around our home. They were really friendly gave us advise on what to look out for. They reassured me everything was ok explained what they thought it was etc.. I couldn't be more happier. Service as it should be :)
1. März 2018
Bewertung ohne vorherige Einladung
Worst Company I have Worked for
Terrible atmosphere, Culture of blame and silence, don't dare speak out at the same time as asking for opinions. Managers incapable of changing anything, just all around awfull company.
21. März 2017
Bewertung ohne vorherige Einladung
Antwort von National Grid Electricity Distribution
I am sorry to hear of your experience working for National Grid Electricity Distribution.
I would really like to get in touch to see if any improvements have happened since you left this review. Unfortunately this account was not manned when this was left originally so I can only apologise for the silence.
Probably the most unhelpful organisation of its type.
National Grid installed a new gas meter at a property we own because there was a leak. The engineer did not leave the previous meter reading. The reading on the new meter was 99999. On the basis of this we were presented with a bill for well over a thousand pounds for a period of about three months during the summer when the house was unoccupied. National Grid say they cannot supply us with either the meter reading at the time of the change or the serial number of either meter. They can only supply the details to the energy supplier. No-one we have spoken to at National Grid has offered to investigate the problem and each person we speak to repeats that they can only supply the details to the energy supplier, EDF energy. EDF energy have repeatedly said that National Grid are not supplying them with the necessary information.
6. Jänner 2014
Bewertung ohne vorherige Einladung
Antwort von National Grid Electricity Distribution
I am sorry to hear of your experience. Sounds like a frustrating matter and a struggle dealing with multiple companies.
Unfortunately this account was not monitored at the time of your review but it would be good to discuss if any assistance is still required. We are always looking to improve so welcome all feedback.
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