Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... Mehr ansehen
Unternehmen hat geantwortet
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... Mehr ansehen
Unternehmen hat geantwortet
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Brighton
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, Vereinigtes Königreich
- 01273-803-527
4,7
Hervorragend
708 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service and lovely team!
The team were lovely, really helpful and super quick! I had my car back within an hour! Great service :)
31. Dezember 2025
Antwort von National Windscreens - Brighton
We appreciate your kind words! We're so happy the team was helpful and quick, and that you got your car back so fast. Thanks for the great review!
Antwort von National Windscreens - Brighton
We're happy to hear that everything went smoothly! Thank you for your positive feedback; we appreciate your willingness to use our services again.
Good service and done quickly
21. November 2025
Antwort von National Windscreens - Brighton
We appreciate you sharing! We are so happy you were pleased with our good and quick service.
Antwort von National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful staff
Very helpful staff, and an easy process after my windscreen broke.
It was stress free.
11. Dezember 2025
Antwort von National Windscreens - Brighton
We appreciate you sharing your feedback! We're happy to hear that our staff were helpful and the process was easy after your windscreen broke, making it stress-free.
Various Issues and Problems
Had over a week's notice to replace my windscreen at my address, morning of the appointment get a text message saying it couldn't be done at home had to be done at the depot - they knew what car it was as they had plenty of notice. Car was returned with the side trims not aligned , this was reported on their own inspection report but nothing was said to me. This then took a while to fix including one appointment when not only did they not turn up , received no communication and was just left waiting for them . No follow up communication afterwards, I had to phone them asking what was going on. New trims finally fitted after I took my car to them, one side still has a gap, told windscreen would have to be removed again to get it fitted perfectly aligned . Have lost enough time off work and hassle to go any further with them.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Brighton
We appreciate you bringing this to our attention. We regret to learn about the issues you faced with your windscreen replacement, including the location change, trim alignment, and communication gaps. We're sorry for the inconvenience and time lost due to the missed appointment and subsequent delays. We'll review your feedback to improve our service.
Convenient and efficient
The appointment was arranged very quickly at a convenient location. The work was carried out quickly and the member of staff was polite and friendly.
21. November 2025
Antwort von National Windscreens - Brighton
We appreciate you taking the time to leave us a review. We're happy to hear that the appointment was arranged quickly at a convenient location and that our staff member was polite.
Antwort von National Windscreens - Brighton
We appreciate your positive feedback! We're so glad to hear that you found your experience easy and that our staff were fantastic.
Excellent work!
Confusion over the booking but once there the service was excellent.
29. November 2025
Antwort von National Windscreens - Brighton
We appreciate your feedback and are happy to hear that you received excellent service. We will review our booking process.
People I dealt with were very friendly…
People I dealt with were very friendly and helpful. All good.
27. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that the team members were friendly and helpful! Thank you for your positive feedback; we appreciate it.
Excellent service
The man who came to do my windscreen kept me up to date with when he would be arriving. He arrived on time and was so polite, friendly and helpful. It was raining so he took my van away and brought it back all finished.He was efficient and made the whole experience so easy.
27. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the technician's punctuality, politeness, and efficiency during the windscreen replacement. We're glad the service was easy and convenient for you.
Very friendly& professionally..recomand…
Very friendly& professionally..recomand 100%
24. November 2025
Antwort von National Windscreens - Brighton
We appreciate your kind words and are so glad you had a positive experience with our team. Thank you for the recommendation!
Great service
The team member who arranged for my car to be fixed was amazing. Contacting me when there was a cancellation as he knew I really needed it fixed urgently. The service on the day was great and mega quick.
20. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that the team member was amazing and contacted you about the cancellation. We're also glad the service was great and quick. Thank you for your positive feedback!
Antwort von National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician did a great job
The technician did a great job. He was punctual and kept me informed on what was going on .
11. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that the technician provided you with great service! We appreciate you taking the time to share your positive experience with us.
The person was punctual
The person was punctual, very polite, worked very quietly & efficiently. He hoovered up all the bits of glass & took them away to recycle them.
7. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that the person was punctual, polite, and efficient. We're also glad they cleaned up thoroughly and recycled the glass. Thank you for your positive feedback!
Great service thank you!
5. November 2025
Antwort von National Windscreens - Brighton
We appreciate you sharing; we are so happy you were pleased with our great service, and we thank you very much!
You couldn’t ask for better service!
Great customer service. Polite, professional and caring attention, prompt appointment, greeted with a smile, completed early. I had a problem after fitting and both the call centre and the Brighton office could not have been nicer: apologised for the inconvenience and willing to work around me to arrange a time for resolution.
6. November 2025
Antwort von National Windscreens - Brighton
We're happy to hear that you received great customer service! We appreciate your kind words regarding our team's politeness, professionalism, and caring attention. We are also glad we could resolve the problem you experienced after the fitting. Thank you for your positive feedback.
The appointment was made by my…
The appointment was made by my insurance company. My experience with National Windscreens was very good. They acted efficiently and my windscreen was installed and I was on my way within 2.1/2 hours.
25. Oktober 2025
Antwort von National Windscreens - Brighton
We're glad you enjoyed your experience with us. It's great to know the appointment arranged by your insurance went smoothly and the windscreen was installed efficiently. Thank you for your positive feedback.
Booking was quick and easy
Booking was quick and easy, the appointment was at 12pm. Got the car there 5 minutes before and handed over the keys, 15 minutes later the windscreen was repaired and the car was ready to drive away.
Brilliant service!
21. Oktober 2025
Antwort von National Windscreens - Brighton
We're happy to hear the booking process was quick and easy for you. We appreciate that you were pleased with the promptness of the windscreen repair and the speed of service.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.