National windscreens were great and provided the best service. From the first call to the windscreen fitting, everything was easy and taken care of. Updates were provided throughout the time. I would highly recommend using them.

Was all as it should be

When I turned up at 8:30 I was told they had ordered the windscreen for a 2012 car and not a 2015 car so they had to order the correct one in and it would not be done until the afternoon
I was called at 16:15 to tell me the car would be ready at 17:15 and they close at 17:30. With no other means of transport as I had made arrangements for the morning when it should have been ready I had to walk the 3 miles in the hour to make sure I was there on time
All of this was without any apology for their mistake or the inconvenience
If I had a choice I certainly wouldn’t use you again or recommend you to anyone

As of today’s date 21/08/2026 I havent heard anything from National Windscreens since i called them on 15/06/2026. Absolutely disgusting. So much for taking my complaint seriously and looking into my issues.

Very disappointed with the Customer Service. Have had to file a complaint due to an issue with the Basildon Branch and after speaking with a Lady Called Veronica in customer relations who assured me a complaint had been opened and that I would receive a letter confirming this so I could forward to the police and my insurer i am yet to receive anything and its been over a week now. I called yesterday and asked for an update on where the letter is and she hasnt called me back or even emailed me an update as I asked. I left a message with a lady called Tionie and she said she’d messaged Veronica I have now been over 24 hrs without any response from me chasing. Very poor service considering the gravity of my complaint.

Communication with the fitter was spot on.
He was a lovely, professional young man and had my screen fixed in no time.

Great communication and a faster than expected service.

scratched my van

On the day I couldn’t fault the staff or the work carried out
Slight issue with the booking having agreed an 8:30whole you wait appointment I received two texts late in the day the day before offering a cancellation at 11:30am then another a couple of minutes later offering a cancellation at 10am - too late to speak with anyone at branch - arrived as previously agreed for 8:30 and expressed my disappointment as had needed to arrange my day and appointments around this. The staff at branch were brilliant and sorted as previously agreed
Staff brilliant - booking process needs looking at

Really good staff

Great service, friendly staff. What more could you ask for?

National windscreens were very helpful, friendly and professional. Would definitely recommend their services.

George looked after me and my
Cherished motor. What needed to be done was done and done well, in a timely manner with no issues whatsoever. 10/10

The staff very helpful

completed on time and car interior clean and tidy

Quick and efficient but oddly had to wait over a week for an online appointment .

The team were very professional and they did the job as promised.

Great experience from start to finish, good communication, clear instructions, car handed back on time work carried out to a very good standard.

The technician had to return as the original windscreen left the workshop with a scratch. He was very polite and completed the job with in the time he said.
Actual contact with the company was not returned!

Another person had cancelled and my appointment was moved forward but I was needing to go out so they stayed until I got back very helpful repair done in no time. I would have liked a new screen but I could go out today and get hit by another stone so as its not in line of the driver or passenger sight it can be left for now. Not sure it would have lasted if not repaired.. Thank you. Not sure who did the repair so put Chelmsford