The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
Unternehmen hat geantwortet
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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The gentleman who came to replace the windscreen was incredibly friendly and helpful. Explained things very well and was just thorough with the replacement.
Unternehmen hat geantwortet
A couple of minutes after my conversation with the insurer I've been transferred to the National wind screen team . They were very supportive, friendly , with professional manners and pleased to help... Mehr ansehen
Unternehmen hat geantwortet
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... Mehr ansehen
Unternehmen hat geantwortet
After travelling 22 miles on arrival to have screen replaced i was told they had not got the right part, however technician did have a look and thought it could be repaired which he duly did. Was to... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, Vereinigtes Königreich
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All done in quick order.
Good reception.
Clear information.
Was called to attend earlier time which suited me too.

Antwort von National Windscreens - Crawley
Close by Starbucks and McDonald's, so have time to have coffee while waiting, speedy service indeed.

Antwort von National Windscreens - Crawley

Antwort von National Windscreens - Crawley
Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready. Very friendly and informative staff and the whole process was effortless so many thanks.

Antwort von National Windscreens - Crawley
The first call person was not clear in what he was doing - local people really good Great communications - National Windscreens I do not understand why I had to wait 3 weeks, being your most fitted windscreen is the same as my car (according to your web site) This makes no sense.

Antwort von National Windscreens - Crawley
Really good handover from start to finish. Very professional and kept my car on site till I was able to collect once I finished work which helped me massively.

Antwort von National Windscreens - Crawley
From check in to check out well done.
Shame I had to wait so long though partly my fault as some appointments offered not convenient and then they had to reschedule.

Antwort von National Windscreens - Crawley

Antwort von National Windscreens - Crawley
The job was done very quick, shards of glass and sealant left all over the dash and the front scuttle pannel has 3 body clips missing

Antwort von National Windscreens - Crawley
Very polite and friendly staff who estimated my pick up time very accurately. Absolutely no fuss or problems. Excellent service from start to finish!

Antwort von National Windscreens - Crawley
Unable to contact the Crawley branch by phone tried for three weeks no answer appointment changed from am to pm I needed am as I had an eye appointment in the afternoon so had to cancel that but the fitters made a lovely job of the new screen so the five stars are for them

Antwort von National Windscreens - Crawley
The repair was good however I was told it would take around 4 hours, well
More like 7 hours, and then the one guy who did the work started arguing with me as to why I thought it would take 4 hours when it is a Sunday and told me they are only two people. I pointed him the sms’s I received stating 4 hours. There must be some issues internally which I felt as a customer had nothing to do with me. Honestly

Antwort von National Windscreens - Crawley
Staff were very friendly and helpful. Did an excellent repair of the chip in my windscreen. I would definitely recommend National Windscreens Crawley Branch.

Antwort von National Windscreens - Crawley
Quick and efficient. Was given the choice due to rain to take my car in or reschedule, I took the car in and it was seen to straight away. I was called within the time frame I was told to pick it up. The gentleman dealing with my car was polite, professional and pleasant. Thank you.

Antwort von National Windscreens - Crawley
Absolutely diabolical experience with National Windscreens. Totally inept and the customer service was absolutely the most unhelpful bunch of people you could ever encounter. I was without my car for over a week as they couldn’t seem to get the correct windscreen in. Apparently they’re supposed to let you know the afternoon before you’re due to drop your car off if they haven’t got the windscreen in to do the job, I never heard from so dropped my car off and as already mentioned above had to wait over a week for the windscreen to come in and be fitted! I asked customer service for some contribution towards a hire car and they said they would not help but have me £50 for my inconvenience! I wouldn’t touch them with a barge pole

Antwort von National Windscreens - Crawley
Easy booking. Easy drop of and collection guys are friendly and polite car was back within a couple of hours. Thankyou.

Antwort von National Windscreens - Crawley
I’ve had a few windscreens over the years, this was by far the best job I’ve ever had. Immaculate windscreen installation, friendly staff, and unbelievably quick turnaround ( less than 2 hours !) I would thoroughly recommend National Windscreens.

Antwort von National Windscreens - Crawley

Antwort von National Windscreens - Crawley
The technician arrived on time, gave a quick rundown on the job and got on with it. He was quick and clean and did a good job.

Antwort von National Windscreens - Crawley

Antwort von National Windscreens - Crawley
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