Naturesours Bewertungen 125

Antwort von Naturesours

16. März 2025

We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.

Antwort von Naturesours

16. März 2025

We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.

Antwort von Naturesours

9. Feb. 2025

We sincerely apologize for the ongoing issue with your subscription and the frustration this has caused. This is not the experience we want for our customers, and we want to resolve this matter as quickly as possible. Subscription Cancellation: If your account shows no active subscription but you are still being charged and receiving products, there may have been a system error. We will escalate this internally to ensure the subscription is permanently canceled. Refund & Resolution: Since you have been charged after cancellation, we are happy to refund the unauthorized charges and assist with the return process if needed. Please confirm your order details, and we will prioritize this case. Escalation & Support: Since this has already been escalated through the resolution center, we will work closely to ensure a final resolution so that no further charges occur. Product Experience: We are sorry to hear that you haven’t experienced the expected benefits. Everyone’s body responds differently, but we appreciate your honest feedback and take it seriously. Please provide your order number, and we will work on resolving this immediately. Thank you for your patience and the opportunity to make this right.

Antwort von Naturesours

Aktualisiert am 9. Feb. 2025

We sincerely apologize for the delay and frustration this has caused. This is absolutely not the experience we want for our customers, and we are committed to finding a resolution for you. Tracking & Delivery: We would like to investigate your order status immediately. If your package has been delayed or lost, we will work with our shipping provider to get a clear update. Resolution Options: We completely understand that offering a discount on a future order is not a helpful solution if you haven’t received your first order. Instead, we would like to offer a replacement at no cost or discuss an alternative resolution, including a refund if necessary. Review Posting: We value all customer feedback and do not remove genuine reviews. If your review did not appear, it may have been subject to moderation delays. Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.

Antwort von Naturesours

9. Feb. 2025

We sincerely apologize for the delay with your order and completely understand your frustration. This is not the experience we want for our customers, and we are committed to making this right. Tracking Issue: If your tracking status has not been updated since January 10th, we will immediately escalate this with our shipping provider to get more information on its location and estimated arrival. Resolution Options: We understand that offering a discount on a future order may not be helpful if you haven't received your first one. Instead, we are happy to offer a replacement at no cost or discuss alternative solutions that better suit your needs. Next Steps: Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Please reach out to our customer support team, and we will work on resolving this immediately.

Antwort von Naturesours

9. Feb. 2025

We sincerely apologize for the frustration and delay with your order. We completely understand how disappointing this experience has been, and we want to make things right. Tracking & Delivery Issue: If your tracking status states "could not be delivered", we will immediately investigate this with our shipping provider. Sometimes, international carriers misclassify shipments, and we want to ensure this is corrected. Address Verification: Since you confirmed your address was correct, we will escalate this matter to request a reattempted delivery or a resolution from the carrier. Refund or Replacement: Our priority is customer satisfaction. If the package is officially declared undeliverable, we will provide a replacement at no cost or discuss a refund option, depending on the situation. Please contact our support team with your order number so we can resolve this quickly. We deeply regret this inconvenience and appreciate your patience. Please reach out so we can resolve this as soon as possible.

Antwort von Naturesours

9. Feb. 2025

We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how concerning it must be to not receive your order, and we want to resolve this matter fairly. Tracking & Delivery Issues: We provide tracking numbers based on our shipping partner’s system, and we regret that the number provided did not match the USPS system. We want to further investigate this with our shipping provider to clarify what happened. Refund & Resolution: We take non-delivery claims seriously. If the package was marked as delivered but you did not receive it, we will work with the shipping carrier to open a case. Additionally, we are willing to offer a replacement or a refund based on the outcome of this investigation. Please provide your order number so we can escalate this immediately. Shipping & Payment Processing: While our business operates globally, we work with international fulfillment centers to ensure efficient shipping. The credit card charge from Pizzi e-Commerce is related to our payment processor, and we assure you this is a standard practice for international businesses. Customer Reviews: We welcome all feedback and strive for transparency. If your review did not appear, it may have been subject to moderation delays, but we do not remove genuine customer experiences. We genuinely regret this experience and would like to resolve it as quickly as possible. Please reach out to our customer support team with your order details, and we will work toward a solution that ensures your satisfaction.

Antwort von Naturesours

9. Feb. 2025

We sincerely regret any frustration you’ve experienced and want to clarify a few points to address your concerns transparently. Business Legitimacy: While we are not BBB-accredited, we are a legally registered business, and our products are authentic. Our fulfillment process involves international shipping partners, which is why your package may have originated from different locations. Order Confirmation & Tracking: You should have received an order confirmation email upon purchase. If you did not receive it, it may have landed in your spam/junk folder. Regarding the tracking numbers, there may be a delay in updates due to customs clearance and international shipping processes, but we assure you that your package is in transit. Return Address: The return address in Switzerland is a logistics processing center that handles international returns. Many global e-commerce brands use third-party distribution centers to manage shipments efficiently. We understand that this may cause concern, but we assure you that we are here to help resolve your issue. Refund Process: Our refund policy states that refunds can only be processed once the product is received to prevent abuse. However, we want to find a fair solution for you. Please provide your order number, and we will escalate your case to ensure the best resolution possible. We truly regret any inconvenience and appreciate your patience. Please contact our support team, and we will work with you to resolve this issue as quickly as possible.

Antwort von Naturesours

9. Feb. 2025

We sincerely apologize for the delay in your order and completely understand your frustration. This is absolutely not the experience we want for our customers, and we are committed to making this right. We would like to investigate your case immediately. Please provide your order number, so we can track your shipment and ensure a resolution. While we typically guarantee timely delivery, unforeseen delays due to customs processing and courier issues have affected some shipments. However, this does not change our commitment to you. If your order is still missing, we will take the necessary steps to either reship it at no cost to you or provide a full refund, whichever you prefer. We truly appreciate your patience and want to resolve this as quickly as possible. Please reach out to our customer support team, and we will prioritize your case.

Antwort von Naturesours

9. Feb. 2025

We sincerely appreciate your feedback and understand your frustration. We take all concerns seriously and want to clarify any misunderstandings while addressing your concerns transparently. Certificates of Authenticity: Our certificates are 100% legitimate, and we ensure that they are provided directly by our lab partners. We apologize if the quality of the document you received was unclear. If you need a higher-resolution copy, we would be happy to provide it via email. Additionally, all official documents are available on our website for verification. Manufacturing & Shipping: Our product is made in the Caribbean, and we work with global fulfillment centers to ensure the fastest delivery times possible. The return address in Switzerland is for logistical reasons, and some shipments may pass through international distribution hubs before reaching customers. This is a common practice among many global brands to ensure smoother operations and cost efficiency. Refund Policy: We regret any confusion regarding your refund. Our policy states that refunds can only be processed once the product has been received to prevent abuse. The 40% refund offer was a gesture of goodwill, but if any miscommunication occurred, we truly apologize. Please reach out to us with your order number, and we will re-evaluate your case. Product Testing: We fully support independent testing, as we stand by the authenticity and purity of our product. If you decide to proceed with lab testing, we would be happy to provide you with detailed ingredient and sourcing information to assist in the verification process. Reviews & Transparency: We value all customer feedback, both positive and negative. We do not remove reviews, as we believe in transparency and continuous improvement. Many satisfied customers have shared their experiences, and we encourage all feedback to help us grow and refine our service. We truly regret any frustration you’ve experienced and want to resolve this fairly. Please contact our customer support team with your order details, and we will work to find a resolution that meets your expectations. Thank you for your patience and for giving us the opportunity to address your concerns.

Antwort von Naturesours

9. Feb. 2025

Thank you for taking the time to share your feedback. We understand that this situation has been frustrating for you, and we sincerely apologize for any inconvenience this may have caused. Regarding your complaint, we would like to clarify a few points. Please take a moment to review our refund and shipping policies on our website, where you will clearly see that we have a cancellation window of 12 hours. Once this period is exceeded, we are unable to make any changes, as the order is already processed and forwarded to our manufacturing team. Despite these circumstances, we took your concern seriously and arranged a replacement at our own expense. Additionally, our refund policy clearly states that we can only proceed with a refund once you have received the product, as this is a standard legal requirement. We truly regret any inconvenience this may have caused. However, as a gesture of goodwill, we have now immediately issued a refund of $75.79, which should be credited back to your account within the next few days. Please let us know if you have any further questions or if there is anything else we can do to assist you. We truly appreciate your patience and trust, and we hope to provide you with a better customer experience in the future.

Antwort von Naturesours

29. Jan. 2025

We sincerely apologize for the delay with your order and understand how frustrating it is to wait without clear updates. Based on the tracking information, your package has already cleared customs and is currently in U.S. transit, but unfortunately, we are seeing some extended delays with certain shipments due to ongoing logistical backlogs. While we don’t have direct control over carrier delays, we are more than happy to follow up with the shipping provider on your behalf. Please reach out to our support team at support@naturesours.com with your order number, and we will investigate further to get you a more precise timeline. If your package is determined to be lost or significantly delayed, we will gladly offer you a replacement or a refund, whichever you prefer. We truly appreciate your patience, and we are committed to resolving this for you as quickly as possible.

Antwort von Naturesours

29. Jan. 2025

We sincerely apologize for the difficulties you’ve encountered with your order. We completely understand how frustrating unclear tracking updates and unexpected shipping details can be, and we appreciate your honest feedback. To clarify, while our products are sourced from regions like the Philippines, the Caribbean, and the Indian Islands, they are shipped directly from our manufacturing facility in the Philippines rather than from a warehouse. This ensures that you receive the freshest, highest-quality product possible. Since the Philippines is geographically close to China, shipments are routed through China, as it offers the fastest and most reliable logistics network for international deliveries. However, we acknowledge that this was not clearly communicated before your purchase, and we are actively working on improving transparency regarding our shipping process. Regarding SHOP, we understand that not all customers prefer this platform, and we regret that it has impacted your experience negatively. We truly value your feedback and will take it into account as we continue refining our processes. While we’re sorry to hear that you don’t plan to purchase from us again, we truly appreciate your time and trust. If there is anything we can do to improve your experience or if you need assistance with your order, please don’t hesitate to reach out to our support team at support@naturesours.com.

Antwort von Naturesours

29. Jan. 2025

We apologize for the long wait and for any frustration caused by the delay in responding to your emails. This is absolutely not the experience we want for our customers, and we want to resolve this for you immediately. Please know that we are not ignoring your emails, we are currently experiencing a high volume of inquiries, which may have caused a delay in our response time. That being said, your request is important to us, and we will prioritize getting this resolved. We kindly ask you to reach out to support@naturesours.com once more with your order details, and we will process either a full refund or a replacement shipment, whichever you prefer. We truly regret any inconvenience and appreciate your patience while we work to make this right.

Antwort von Naturesours

29. Jan. 2025

We apologize for the delay with your order and the frustration this has caused. Based on the tracking information, your package successfully cleared customs on December 29, but it appears to have been delayed in transit afterward. While we always do our best to ensure timely delivery, we recognize that this delay is far beyond what is acceptable. We want to resolve this for you immediately. If your package has not arrived yet, we are happy to offer you a full refund or. Please contact our support team at support@naturesours.com, and we will make sure to take care of this for you right away. Again, we deeply regret the inconvenience and appreciate the opportunity to make things right. Your satisfaction is our top priority.

Antwort von Naturesours

29. Jan. 2025

We sincerely apologize and completely understand how disappointing it is when an order takes longer than expected to arrive. Unfortunately, customs delays can be unpredictable and beyond our control, especially with international shipments from the Philippines. While we do everything possible to ensure smooth delivery, some factors are out of our hands. We kindly ask you to reach out to our support team at support@naturesours.com so we can personally investigate your shipment status and provide a concrete resolution. If your order is stuck or lost in transit, we will either arrange for a replacement or process a refund, whichever you prefer. Again, we are truly sorry for this delay. Your satisfaction is our priority, and we are committed to resolving this for you as quickly as possible.

Antwort von Naturesours

24. Jan. 2025

Thank you so much for your order. We’re aware that some companies use bulk orders, but that’s not how we operate. The delay was actually due to customs and new regulations regarding imports. Additionally, local carriers in some regions are overwhelmed, which can lead to delays. However, we’re very glad your order arrived safely. Thank you!

Antwort von Naturesours

24. Jan. 2025

Thank you very much. I’d like to address your points. We’ve shared a detailed statement on our Facebook page about the current shipping delays and customs issues, and I’d recommend reading it, as it would take too long to explain everything here and might leave some questions unanswered. We completely understand how frustrating and annoying this can be, but we want to make it clear that these delays are not caused by us but rather by international or regional issues with shipping services or local carriers, which are beyond our control. You also received a tracking code with your order, which allows you to check the current status of your shipment 24/7. We kindly ask for your patience and hope everything will be resolved as quickly as possible.

Antwort von Naturesours

24. Jan. 2025

Thank you so much for your order. I’d like to take a moment to address your points. We completely distance ourselves from any allegations of fraud, as we are a legitimate company, and we stand by what we say and sell. We understand that long waiting times can be frustrating. Regarding this topic, we’ve shared a detailed statement on our Facebook page, which I highly recommend you read to get a clearer overall picture. Of course, we want to make it clear that you also have the right to request a refund if needed, as we have nothing to hide. You can do this through your bank or simply by contacting our customer support team, who will assist you with the process. Thank you once again!