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3,1
Akzeptabel
14 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
They only fulfill some orders!
They only fulfill some orders!! Don’t trust them, the address in the UK is only a front. Don’t buy from them!
28. Juli 2026
Bewertung ohne vorherige Einladung
Great service
Although the actual light had marks on the online/email support was excellent. This support continued over a period of days and each person who I dealt with was polite, informative, made suggestions and all my issues were resolved. The pendant light was for sale elsewhere at a much higher price so I was very happy.
19. Juli 2025
Antwort von Nauradika
Hi Sharon — thank you so much for the 5-star review! I’m really sorry the light arrived with marks, but I’m delighted our team could stay with you over those few days to get everything sorted. We work hard to offer great value as well as support, so it’s wonderful to hear you found the pendant at a better price with us. If there’s anything else we can do, please reach out anytime — we’re here to help.
Poor customer service
Poor product quality and poor customer service. I asked to return the light and have a refund. I was given a partial refund and was asked to keep the light as a goodwill gesture. I get an email 10 days later threatening of a refund reversal if the light if not returned. I have all the evidence. I would avoid dealing with this company.
26. Juni 2025
Antwort von Nauradika
We’re sorry to hear that you remain unhappy despite our sincere efforts to resolve your issue. However, we feel it’s important to clarify the full context for future customers.
Your review paints an incomplete and misleading picture of what actually happened. You initially requested to return the item after discovering it was made of acrylic, even though the product description clearly stated this. Despite our Terms & Conditions—available at checkout and on our website—stating that returns incur an 18% restocking fee, we offered you two generous alternatives:
A full return with no restocking fee, using a free return label we provided.
A 40% partial refund with no need to return the product, as a gesture of goodwill.
You acknowledged these options and chose to return the product. After this, we sent you the return label and confirmed your refund was pending upon receipt of the item. When we noticed that the item had not been returned after 10 days, we sent you a reminder—polite and routine—explaining that, per policy, failure to return the product would result in the refund being reversed.
At no point did we "threaten" you; we simply followed standard business procedure, in line with industry norms and our published policies.
To be clear:
You were never charged any return fee.
You were given a free return label when out T&Cs clearly state the cost of returning items is at the buyer's expense.
You were issued a refund in advance, based on your agreement to return the item.
We understand that misunderstandings can happen, especially when the Terms & Conditions aren’t reviewed (see return policy here: https://nauradika.com/pages/returns). But publicly accusing us of poor customer service and dishonesty—when in fact you received options, flexibility, and goodwill that far exceeded our obligations—is unfair and misleading to others.
We remain committed to clear communication, transparency, and fairness. Feel free to update your review to be a reflection of the reality.
Read the full product description and T&C before purchase
Ordered the Simple Nordic Restaurant and was offered a refund minus 18% restocking price and shipment.
7. Juli 2025
Bewertung ohne vorherige Einladung
No sight of delivery after 6 weeks…
My product which was ordered 6 weeks ago has still
Not arrived!!
18. Mai 2025
10 days since ordered and still waiting…
10 days since ordered and still waiting for delivery!
22. März 2025
Antwort von Nauradika
Hi Rob,
Thank you for your feedback, and we're sorry to hear you're disappointed with the delivery timeline.
We’d like to clarify that estimated delivery dates are displayed at several points before and after your purchase — including on the product page, in your basket, and again on your order confirmation page. You can also track the status of your order at any time using the following link: https://nauradika.com/apps/tracktor/track.
As for the review request, it was sent automatically by Trustpilot, which operates independently of our delivery schedule. We understand how frustrating this can be and appreciate your patience.
If you need further assistance, please don’t hesitate to contact our customer service team directly — we're here to help.
Best regards,
The Nauradika Team
Very pleased with the lampshade
Very pleased with the lampshade, it was just what I wanted. It is good quality.
17. März 2025
Antwort von Nauradika
Thank you so much for your kind words! We're delighted to hear that you're very pleased with your lampshade and that it was just what you were looking for. It's always wonderful to know our customers are happy with the quality of our products. We truly appreciate your support and hope to welcome you back soon!
This is a scam site
These are repackaged AliExpress goods with a ridiculous mark up. Avoid, this is a scam.
7. März 2025
Antwort von Nauradika
We’re sorry you feel that way, but your claim is incorrect. As clearly stated in our FAQs, we work with suppliers from multiple regions, including Germany, the UK, France, and China. Some of our Chinese suppliers use AliExpress for fulfillment, just as European suppliers use Amazon—this does not mean the products originate from those platforms.
Our pricing reflects factors like quality control, curation, and customer service, which are not provided when buying directly from a marketplace. If you have a specific issue with an order, we're happy to help. Otherwise, spreading misinformation is not helpful to anyone.
Sizes of products
All of my order arrived. Not a lot of communication. Be careful when you order. The sizes of the lighting is not obvious and everything is much smaller that I had anticipated. The mushroom rechargeable lights are very small. They do not specify the sizes on the website but tell you to look at the pictures. Very deceptive.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Nauradika
Thank you for your feedback. We sincerely apologize for any confusion regarding the product sizes. As a small company with limited resources, we strive to provide as much information as possible, but occasionally, some measurements may be missing. This is not intentional but an error on our part, and we are continuously working to improve our listings.
We appreciate you bringing this to our attention and will make sure to update any missing dimensions to avoid future misunderstandings. If there's anything we can do to assist you with your order, please don’t hesitate to reach out.
Avoid. It's a scam
Paid for £319 for a chandelier which never arrived. Order placed on 6 Sep, 1 month later still not arrived and now claiming delivery time is 6 weeks instead of the 2 weeks showed at purchase time.
They are dispatching straight from China so avoid at all costs.
Order number: FR-1938
6. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Nauradika
We understand your frustration regarding the delivery, but we want to clarify the situation.
Your order was unfortunately held at customs due to damage during transit—something beyond our control. As soon as we were informed, we issued you a 100% refund, no questions asked.
Additionally, we do not mislead customers about product origins or delivery times. It is clearly stated in our FAQs that some products ship directly from our suppliers, including from China.
https://nauradika.com/pages/faq-frequently-asked-questions-nauradika
From our FAQs page: "Delivery times vary as we ship directly from suppliers worldwide, including France, the UK, the US, and China. The estimated delivery date is shown on the product page and also when you add an item to your cart you will see the estimated delivery date."
The estimated delivery time provided at checkout (the estimated delivery time is shown both on the product page and the order confirmation page) was correct, and you agreed to this timeframe when placing your order.
We are a legitimate business, and calling us a "scam" is both unfair and inaccurate, especially given that you have been fully refunded. If you have any further concerns, we are happy to assist you.
Didn’t get the item advertised, but I was refunded.
I paid £60 for a handcrafted sponge filled soft tatami cushion and received a hard footstool with a metal interior instead.
The returns portal didn’t have an option to return incorrect items unless I paid for the postage, so I had to email them directly.
The person I spoke to by email replied and said they hadn’t actually physically seen the item that I bought, and that they were only selling it based on the information given by the supplier. He said they would remove the listing, which they now have done.
The website seems to suggest that they curate a selection of designer pieces for interiors, but having received an item from them, if that is indicative of the quality of their suppliers, then they aren’t any better than the sort of cheaply made products you get on other homeware sites.
I having said all that, I’m pleased to say, I have now received a full refund.
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Nauradika
Thank you for your feedback. We sincerely regret that the item you received did not match your expectations. As soon as we were made aware of the issue, we immediately removed the listing and issued you a full refund—we appreciate your patience throughout this process.
As a small team with limited resources, we work hard to curate high-quality interior pieces, but occasionally, some products fall through the cracks of our quality assurance process, and for that, we are truly sorry. We rely on our suppliers’ descriptions, and while we strive to ensure accuracy, rare discrepancies can occur. When they do, we take immediate corrective action, as we did in your case.
We are continuously improving our vetting process to prevent this from happening again. If you have any further concerns, we are happy to assist.
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