We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Mehr ansehen
Unternehmen hat geantwortet
Went to Naylors to buy boots couldn’t get any to fit me, but Nic was absolutely fantastic, loads of patience and fun. Would definitely recommend Naylors and I would ask for Nicola.
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We visited to try the horse simulator and bought some stuff too, Tash put my daughter at ease straight away and was very knowledgeable and helpful
Unternehmen hat geantwortet
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareBridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Vereinigtes Königreich
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Everyone was so friendly upon our arrival to Naylors in Rochdale, I had booked my daughter in on the simulator to gain confidence and try cantering, Hannah was great and had Lily doing canter comfortably and with no stirrups also, super experience for my little one, she enjoyed it that much she wanted to book again!!
Everything in the store was easy to see and set out great!
I have been a regular customer to naylors for many years even when it was a little shop.
The staff have always been knowledgable, friendly and always happy to help in anyway, they are an amazing team!
Unfortunately in recent months it has had massive stock issues, I’ve now had to be unloyal and shop elsewhere as they have stock issues. I can’t buy things that I need to provide for my horse on the daily and clothing range doesn’t seem any different than 3 years ago (which I’ve already had). Seems to be slipping slowly what used to be my number one go to.

Antwort von Naylors - Rochdale
Massive thank you to Hannah and Sian. Super helpful staff. Great fitting service. Came away very happy. Well done Naylors Rochdale team great service as always
Anne was extremely helpful fitting boots and two riding hats. Super service and lovely store.
Amazing customer service. Anne was extremely friendly and always happy to help
I’ve just been in and used the mechanical horse Ann was great thank you
Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting
Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.
I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George
We were served by Danielle M who was extremely helpful and patient with us whilst trying to fit hats & body protectors today!
Sophie S fitted my 12yo with a body protector, she was super helpful and very knowledgeable about the product.
Another successful visit. Staff always so friendly, knowledgeable and helpful and always happy to help me find what I need.
Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.

Antwort von Naylors - Rochdale
Anne was lovely and helped me find a new pair of riding boots 😊
Great experience
Fabulous service by Danielle
Really helpful staff, but they are becoming restricted by the availability of stock. Never used to be a problem!

Antwort von Naylors - Rochdale
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