NEAFS Bewertungen 

201
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. E-Zigaretten-Fachhandel

Vom Unternehmen geschrieben

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

201 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 86 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(201)

124 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Fantastic product and the best I’ve…

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usually see. V happy with it!

30. Juni 2026
Bewertung ohne vorherige Einladung
NEAFS-Logo

Antwort von NEAFS

Good morning - Thank you for this great feedback - we hope you continue to love NEAFS.
Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

I want to share my feedback on recent…

I want to share my feedback on recent improvements.

The new design of Teo X is great!

And may I say the new sticks are incredible!

Such a great improvement and very enjoyable.

Always great customer service and delivery.

29. Juni 2026
Bewertung ohne vorherige Einladung
NEAFS-Logo

Antwort von NEAFS

Good morning, thank you for this amazing feedback.
And we are thrilled that you are enjoying the new X-Range.
We look forward to your next order
Kind Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

Excellent Product and Outstanding…

Excellent Product and Outstanding Customer Service!

I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smooth, taste. The flavour is excellent, and the battery life has been impressive.

What has really stood out to me is the customer service. The team and especially Rich have always been friendly, helpful, and quick to respond whenever I've needed assistance. It's reassuring to know that support is there if you need it, and they genuinely seem to care about their customers.

I wouldn't hesitate to recommend NEAFS and the TEO-X device to others.

Thank you, NEAFS, for a great experience!

19. Juni 2026
Bewertung ohne vorherige Einladung
NEAFS-Logo

Antwort von NEAFS

Thank you Emma for taking the time to leave this great feedback.
We are glad you love the product and the service Richard has provided.
We look forward to your next order.
Regards
NEAFS SUPPORT

Bewertet mit 1 von 5 Sternen

I can’t stand the new sticks

I can’t stand the new sticks
They are like silk cut awful flavour the mint burns
I want my old style sticks back
The new device is lovely
I will have to go somewhere else and maybe get a new set up

13. Juni 2026
Bewertung ohne vorherige Einladung
NEAFS-Logo

Antwort von NEAFS

Thank you for your feedback here.
I understand you have reached out to support already to help assist you with your NEAFS Journey.
Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

Excellent customer service and very…

Excellent customer service and very quick delivery! I love the new flavours as well!

5. Juni 2026
NEAFS-Logo

Antwort von NEAFS

Thank you for this great feedback. We are pleased that you love the X-Sticks.
We look forward to your next purchase.
Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

The new design has made it so much more…

The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

5. Juni 2026
NEAFS-Logo

Antwort von NEAFS

Thank you for this great feedback. We shall pass your compliments to the design team for sure.
Kind Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

Very quick delivery and good price.went…

Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

5. Juni 2026
NEAFS-Logo

Antwort von NEAFS

Thank you for this feedback - we are very pleased that you like the new and improved X-Range.
We look forward to your next order.
Kind Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

Fabulous customer service as always

Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!

3. Juni 2026
NEAFS-Logo

Antwort von NEAFS

Thank you Philip for this feedback. We hope you love the new X-Range and we look forward to your next purchase.
Kind Regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

Received my new device and sticks

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

3. Juni 2026
NEAFS-Logo

Antwort von NEAFS

Thank you Liz for this great feedback. And great news you found your favourite already. Plenty of Dane waiting for you :)
Kind regards
NEAFS SUPPORT

Bewertet mit 5 von 5 Sternen

New improved product!

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

5. Juni 2026
Bewertung ohne vorherige Einladung
NEAFS-Logo

Antwort von NEAFS

Thank you for taking the time to review NEAFS with honesty. We have made many improvements, and are proud of the long awaited release of the X-Range. We hope you continue to enjoy NEAFS.
Regards
NEAFS SUPPORT

Bewertet mit 1 von 5 Sternen

in the start everything was good but…

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

18. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

New NEAFS patches very bad

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

23. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ditto the previous comment regarding…

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

23. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great development

Here’s a polished review you can use:



I’ve been a loyal NEAFS customer for about four years now, mainly using their heated cigarettes, especially the coffee flavour. Over time, I’ve really come to appreciate them as a solid alternative to traditional cigarettes.

However, recently I’ve noticed a change — the flavour doesn’t feel as intense or rich as it used to be. The coffee notes in particular seem a bit more muted than before, which is a little disappointing considering how much I enjoyed the original taste.

That said, despite this change, I still believe NEAFS offers one of the best alternatives to normal cigarettes on the market. The overall experience is still satisfying, and I’ll continue using their products.

I just hope they consider bringing back the stronger flavour profile that long-time customers like me remember.

13. April 2026
NEAFS-Logo

Antwort von NEAFS

Good morning Gabriela, thank you for your feedback.
We are in the process of making changes to improve everything as we speak.
More great things to come, and thank you for continued loyalty to NEAFS.

Kind regards
NEAFS SUPPORT

Bewertet mit 4 von 5 Sternen

Always been really happy with Neaf's…

Always been really happy with Neaf's service and products. So why 4 stars instead of 5?
Because my last 2 orders, Neaf did not have in stock my preferred flavour and so had to buy a flavour I least prefer. Otherwise, extremely happy to reccomend. 😁

15. April 2026
NEAFS-Logo

Antwort von NEAFS

Good morning, thank you for your feedback here. New stock is arriving very soon and we apologise for the delay here.
More great things to come from NEAFS.

Regards
NEAFS SUPPORT

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr