Nectarsleep Bewertungen 229

Nectar customer service is absolutely terrible. They collect your money then tell you for weeks your purchase will arrive one day. Everyone apologizes and says they will follow up and they never do. Nobody has a solution. There are no managers to speak with and no concessions they just say thank you for your money and one day you will get what you paid for.

Delivery and installation were no problem, and the mattress held up fine for a little under two years. Then suddenly it started to sag and bow, and I wake up with back pain every morning.

Thought it was me until I went on a business trip. One week, four hotels, no back pain.

Reached out to customer service, explained the issue, took pictures, sent all the information they requested. Supposed to be a lifetime warranty--but that doesn't seem to be the case.

So here I am, buying a new mattress two years later. Definitely wouldn't recommend Nectar to anyone, but I'll give it one star for each year the mattress lasted.

No stars. I tried to use their “return policy” and its neen months and yet they still want payment. I made one payment after the “return” was moving forward but then why keep paying while im waiting for YOUR people to come pick this up. Im so pissed off NECTAR IS SCREWING UP MY CREDIT and they say 3 to 5 days and these a holes but they arent doing this

This company has been horrible since day 1. When we first bought our mattresses and adjustable bed frames we were told multiple different reasons why everything was so delayed. When we finally received our order, there were several concerns that we raised regarding quality and differences in what we received compared to advertised products. Now that we've had these mattresses for less than 5 years, they are literally falling apart. It's taken over 3 weeks of emails, phone calls, and pictures for them to deny a warranty claim. The reason they gave after over 3 weeks was a simple statement that photos of product showed a stain. There are no stains. Why take over 3 weeks to say that? They had the photos since day 1. We never had the same person, every email and phone call was someone different.

Never Nectar- This has been the purchase from hell. I’m going to try to make a long story short. I ordered the premier copper hybrid mattress, it was supposed to be delivered on July 17, 2023, but wasn’t. Today is the July 26, the mattress is showing that it is in Sacramento and I live in NY. I requested last week on July 19 when neither Nectar nor its shipper, Fed- Ex knew where the mattress was that my order be cancelled and my money refunded. Nectar said because of the investigation with Fed-Ex that they couldn’t refund my money until today, July 26, 2023. Called today and requested my money to be refunded and they kept telling me about a delivery that suppose to happen on July 28, 2023. I explained that I was calling about my refund and that whatever they’re doing with their merchandise is none of my business. They claim that they can’t refund me because their transit team is telling them that they’re making a delivery on the 28th. I replied you can’t force me to take your mattress, please refund my money. He said I can’t refund your money I have to escalate this to a supervisor but they’re all in a meeting right now. You will probably get a call back in 24-48 hours! Nectar is a whole scam. If Nectar’s mattresses are so wonderful they wouldn’t have to try and force it on anyone. I can’t speak to the mattress personally but after further research it’s not the mattress for me. I can speak to the Nectar customer service and the shippers, they both have displayed highest level of incompetence! Nectar’s representative have been trained well to lie!!!! Zero ⭐️

We’ve had our mattress for about 4 years. It slept well for a few years but the last year it has bowed in on each side (where a body lies) and there’s a hump in the middle. I have back pain now. I was not expecting it to break down so quickly, after only a few years.

So since they advertise a “lifetime warranty” I figured I would honor my Investment and let them know. I took the pictures, showed the obvious flaws of the mattress that made it un-sleepable basically, and they couldn’t accept it because there was a small stain.

So…you can’t replace a faulty mattress that YOU made, that I paid for, because while I was washing my sheets and mattress protector my husband spilled something on the bed? So, if I were to have removed the stain and then took a picture-it would have been fine? No foul? Do you guys not see how insane and stupid that is?

Anyway…I gave 3 stars because the buying process and delivery process were great. It was very comfortable until it decided to break down suddenly. The “warranty” is a joke. Don’t let it lull you into a false sense of security.

This experience was appalling I went to purchase the Hybrid Matress they sent me an invoice NUK161907 £45.00 for delivery to room of my choice and old mattress removal which I thought was a bit steep to charge £45.00 extra on top of delivery charges for old mattress removal. I received an email saying I only need to report my property if over two stories my property is only one story twelve steps up to my bedroom. I received another email to say that to get further discounts to choose delivery only which meant no delivery charges. After I purchased the mattress I received another email saying because I had not chosen the old mattress removal the total purchase for deliver + mattress removal was now £65.00. This company seems to be wanting to make more profit on their delivery and mattress pick up removal than actual selling the mattress product. Obviously I cancelled my order because from this xperience what are the quality of the mattresses they sell. I then received a marketing letter by post which I was not impressed I had to cancel my online original order because of their bad email online communications I was not happy at all

they are charge you and arm and a leg to return and/or exchange if you do no tlike the mattress. Will not refund your money for 30 days. Not worth it.

I can’t believe I need to have a huge Nectar Dream Cloud mattress taking up my dining room for a month when I have houseguests all month as well. Unbelievable. Why? How do you get away with that?
‘Free returns’ is purposefully misleading to increase your sales. Must not be legal and what a terrible customer experience.

Nectar basically stole from me and made threats over the phone when I called them about it.

Do not believe them about their hassle free return policy! I contacted them after the required 30 day trial period to return the mattress for being too firm. They asked me to send them pictures of the mattress. They denied the return stating there was a stain. I spent 4 hours dealing with this.

They disconnected my chat 3 times and reiected the claim three times. They were looking at the tiniest shadow that isn't even visible to the naked eye and insisting it was a stain. I mention this because if you do have even a smudge they won't take it back, citing that any mark voids out their 360 day return policy. If you do go with this company I recommend you take pictures of it right out of the box. I insisted multiple times that the mattress was not stained and they were seeing a camera mark or a shadow. I requested multiple times that they send someone to the house to inspect it for themselves.

I finally threatened to sue them for breach of contract! After being disconnected by them a third time, I called them and they accepted the final picture .Luckily, my mattress really wasn't stained and it was a shadow from the camera. Please be aware they won't take your mattress back if you have the slightest discoloration. I can not believe how difficult it was to get them to honor their agreement. I will never buy from this company again. Oh, and they are saying that once a third party comes to remove the mattress, I have to get the receipt and send it to Nectar myself before they will return the money. We will see if they actually reimburse me. Clearly, this is not the hassle free return policy they boast about. Buyer beware!! I have a picture of the mattress they rejected if anyone wants to see the level of “stain” that warrants void on policy.

***Update in response to your response: The company emailed to inform me, they have no way to pick up the mattress. They gave me the option to bring the mattress to a garbage dump or put it on the curb on trash day and take pictures. LOL, after the rejected my claim for a pea sized discoloration they want me to throw it in the garbage dump and send them pictures before they will refund me.

Return policy is a COMPLETE scam!

This is not a recent purchase. We purchased this mattress 2 years ago (6/7/2021), and it was broken down on the sides where we were falling off the sides around the 7 month mark. Off and on for over a year now we have had no luck with customer service, they are always going to "look into it and get back to us" , to which they never do. Almost every month we have called someone at the support number and get the same run around. The customer service is one of the worst I have ever experienced. The bed slept well for maybe 3 months, then went downhill fast. Be prepared to spend time with the support department to never get any results. The warranty must be a joke. It may as well just be an oversized expensive dog bed at this point because neither of us can sleep on it comfortably. Recent purchase? No. Ongoing battle with the non existent customer service to fix a problem from the original purchase date? Yes-since 11/2021 almost monthly.

Worst mattress I ever slept on in my life. Do not buy this mattress. You can't move in it. It's hot!! You will be in Pain all night. The 365 sleep policy is phony too. When you call to return it they give you the run around. I bought it from Mattress Warehouse and when I went back for help to return they said too bad we can't help you because we don't honor Nectar's policy. Don't shop at either place

I purchased a Nectar mattress online and 3 weeks later it has not been delivered. After being notified that the mattress was received by the delivery service and I would be getting a call from them, no one called. After calling Nectar, I was told they were unable to make contact with the delivery service. After more phone calls and promises that they would get back to me, no one ever reached out to me. Still waiting to hear something or my mattress to be delivered.

One year into owning the bed and the sides have completely failed. I tried to just get a replacement but they denied me even under warranty. I sent in photos but they continue to deny the exchange. Hard to sleep at times not worth the $800 price tag.

Poor customer service. They sell mattresses but nothing to support them. They will tell you a box spring is not necessary, but it is. They advertise a a foundation that can be used as a box spring but it won’t fit in a frame. Very misleading. The solution was swapping out current mattress for an even more expensive mattress.

If I could rate this company with no star at all I would! The 365 days trial is a scam and it’s their way of getting you! When I reached out the customer service before my 365 days trial ended for a return they just denied my request because of some small stains! I really wanted to love this mattress but I just hate it! Instead of helping my back pain it just made it worst! Don’t believe whatever guaranty they offer cause it’s just a scam! The customer’s service is the worst I ever experienced.

I love the mattress. I see a lot of people had problems returning it but I’m not planning to have to do that. If it holds up the way it has I’m fine with keeping it for years.

My husband and I just bought one of their hybrid mattresses. We went all in and got the deluxe version and everything. Instead of a comfortable mattress, we got a rock hard behemoth that is giving my husband and I terrible back, shoulder, hip and neck pain. I tried to call and return it, but they're refusing to take it back until we "get used to it" for 30 days. I'm disabled. Sleeping on this for that long is going to put me in the ER at least once, if not more. Their "solution" is to send us a 2" memory foam topper to convert it into a soft bed. Like 2" is going to feel like ANY difference at all. I did accept the free topper, since I was afraid they'd use it as grounds to refuse my return request I'll be making as soon as the 30 days is up. The 30 day policy is idiocy and absolutely unacceptable when it's causing us this much pain. I'm not looking forward to trying to get our money back, since I can already tell they're going to try and make it impossible.

The 365 night trial is a SCAM and they will not honor it. I began a return within the trial period and was denied because of a scuff on the mattress surface that was there when I unboxed it. The online chat agent gave me a long runaround before denying me again. The mattress was comfortable at first but the memory foam has begun to sag at the sides within a year. Be warned they will not honor your return.