Neibac Bewertungen 

Warning: NEIBAC is refusing to honor its own published return policy.

I requested a return within the stated window, complied with their request for photos, and then spent two weeks repeatedly asking for the return address. Instead of providing it, customer service kept pressuring me to exchange the item despite multiple clear refusals.

Their policy says return instructions will be provided within 24–48 business hours. That did not happen. Based on this experience, consumers should not assume NEIBAC’s stated return policy will be honored.

Another horrid experience with this company and their customer service. I called and emailed the numbers they give in response to my other reviews but still I do not get any help, just the same very rude and unhelpful person on the line. Can I please speak to someone in the company who can help me?

**Italian translation:**

**★☆☆☆☆**

Il dipinto è arrivato danneggiato a causa di un imballaggio inadeguato. Ho segnalato il problema immediatamente, inviando fotografie, ma invece di sostituire l'opera o organizzare una riparazione professionale, il venditore mi ha offerto soltanto un rimborso di €40 oppure mi ha chiesto di riparare personalmente il dipinto.

Dopo diversi tentativi senza successo di risolvere la questione direttamente con il venditore, non mi è rimasta altra scelta che aprire una contestazione con la mia società emittente della carta di credito.

Un servizio clienti davvero deludente. Non consiglierei di acquistare da questo venditore, soprattutto per spedizioni internazionali.

Catastrophic. I paid €600 for a framed painting. It arrived damaged. They refuse to replace it and are offering me... €50. They're making a mockery of me... I do not recommend them!

Catastrophique. J'ai payé Euro 600 pour un tableau encadré. C'est arrivé abîmé. On refuse de me le changer et on m'offre ... euro 50. On se moque de moi ... je déconseille !

Catastrofico. Ho pagato 600 € per un quadro incorniciato. È arrivato danneggiato. Si rifiutano di sostituirlo e mi offrono... 50 €. Mi stanno prendendo in giro... Non li consiglio!

Katastrophal! Ich habe 600 € für ein gerahmtes Gemälde bezahlt. Es kam beschädigt an. Sie weigern sich, es zu ersetzen und bieten mir stattdessen nur 50 € an. Das ist eine Frechheit! Ich kann sie absolut nicht empfehlen!

Do not order from Neibac, placed an expensive order that never arrived. Was alerted that the order has arrived. No replies from business.

avoid by all means - very poor quality products and horrendous after sale service (that's if you manage to get through to them, and if they manage to understand after 10 email exchanges what you actually need). In 2026, I am shocked to see that such companies manage to survive!

The first painting arrived with pink spots on the white areas of the canvas. After some negotiation, Neibac agreed to send a replacement. Because the canvas texture looked too flat and didn't convincingly resemble a hand-painted artwork, we decided to pay an additional €90 for the "hand-painted touches" option.

Unfortunately, the replacement arrived with the exact same issue, with pink spots still visible on the white sections. The hand-painted touches covered less than 5% of the artwork, making the upgrade feel misleading and not worth the extra cost. Overall, the quality was well below what was advertised, and we were disappointed with both the product and the additional service.

⭐ 1/5 — Very disappointing experience. I do not recommend this shop.

I ordered a painting costing over €500 and it took more than two months to arrive. When it finally arrived, the frame was broken and the overall quality was far below what I expected for this price.

Customer service is quite rude and does not offer adequate solutions.

Poor quality, poor packaging, long delivery time and a disappointing after-sales service. I would not buy from this shop again.