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Unternehmensdetails
Vom Unternehmen geschrieben
Neighbors Trailer is the first peer-to-peer trailer rental marketplace in the United States and Canada. Founded in 2022 and based in Fort Worth, Texas, we connect people who need a trailer with neighbors who have one to rent. Whether you are hauling furniture across town, moving equipment for a job, or picking up a project you have been putting off, chances are the right trailer is parked just down the road. Our mission is simple. We make trailer rental easier, more affordable, and more local by turning idle trailers into earning assets for owners and giving renters more choices than a traditional rental yard can offer. Every renter goes through identity verification and driving record screening before a booking is confirmed, so owners can share their equipment with confidence. Renters get transparent pricing, a straightforward booking process, and real support from a team that actually answers the phone. Our protection program adds an extra layer of peace of mind on every eligible rental. We are proud to serve a growing community of trailer owners and renters across North America, and we are always working to make each rental smoother than the last. If you have rented or listed with us, we would love to hear about your experience.
Kontaktinformationen
9463 Benbrook Blvd, Ste 1146, 76126, Fort Worth, Vereinigte Staaten
- 650-597-7200
- service@neighborstrailer.com
- neighborstrailer.com
3,6
Akzeptabel
18 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Neighbors Trailer
Dave, thank you — so glad to hear it! We appreciate the recommendation. — Neighbors Trailer
Antwort von Neighbors Trailer
Brian, glad to hear it went smoothly — that's exactly what we're aiming for. Thanks for taking the time to share! — Neighbors Trailer
It looks like you are starting to put…
It looks like you are starting to put money in Google. This is what is starting to drive business.
24. September 2026
Antwort von Neighbors Trailer
Branden, thank you for the kind words and for being part of the Neighbors Trailer community! — Neighbors Trailer
Overall not so great
System is hard to use but its nice to have extra rentals. Probably my least favorite way to rent my trailer. Also customers service is some of the worst I have ever used. 🙃
29. September 2026
Antwort von Neighbors Trailer
Nathaniel, appreciate the honest feedback — making the platform easier to use for owners is something we're actively working on. If there are specific pain points that stood out, we'd love to hear them through the Help Center. Thanks for listing with us. — Neighbors Trailer
The owner of the trailer asked me to…
The owner of the trailer asked me to hold trailer an additional day because he was not available for the drop off. And according to him. He had to charge me for an additional day per the website. So I got charged and additional day for no reason.
Won’t use your app again!
21. September 2026
Antwort von Neighbors Trailer
Raymond, we're sorry to hear your experience didn't go as expected. Situations like this are exactly what our support team is here for — if you reach out through the Help Center or your rental's message thread, we'll be happy to look into what happened and see how we can help. — Neighbors Trailer
Renters dont care about your trailer
The renters just abuse your trailer, only use if you have a beat up trailer
1. August 2026
Antwort von Neighbors Trailer
Brian, we hear you — damage and wear from renters is one of the most frustrating parts of listing a trailer, and we take it seriously. NT Protect covers eligible damage, and our CS team can help if you've had a rental go sideways. We're always working to improve renter accountability on the platform. If there's a specific incident we can help with, reach out through the Help Center or your rental's message thread and we'll pick it up. — Neighbors Trailer
The app glitches and is very slow with…
The app glitches and is very slow with uploading pictures during handoff and return.
1. Oktober 2026
Antwort von Neighbors Trailer
Monica, thank you for the feedback — photo upload speed during handoff is something we know matters a lot when time is short. We've noted this and it's on our radar for improvement. If you run into issues mid-rental, our support team is reachable through the Help Center or the app. — Neighbors Trailer
total waste of time--go uhaul
Total waste of time--sent the owner of a trailer a message describing why i wanted the trailer, how long i needed it, and described the purpose. Proceeded to book. Trailer owner asks me questions and takes entire days to respond, suddenly cancels the booking a day before i needed the trailer forcing me to scramble and make other arrangements.
messaged another local owner about renting their trailer instead and never got a response about it
total waste of time, i will be sure to start with either using u-haul or contact a physical, local business next time.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Neighbors Trailer
Murray, we're sorry the rental didn't work out. It looks like this particular trailer had an out-of-state restriction that wasn't a fit for your move — something that should have been clearer upfront so you weren't left scrambling. We're always looking at ways to make listing restrictions more visible before renters invest time in a request. If you ever need a trailer again, feel free to reach out to us at service@neighborstrailer.com and we can help match you with owners whose trailers fit your needs. — Neighbors Trailer
Antwort von Neighbors Trailer
Preston, thank you! Short and sweet, but it means a lot. Glad we could be useful, and we hope to see you again down the road. — Neighbors Trailer
I have 2 trailers I rent out.
I have 2 trailers I rent out.. Great side hustle. Wish I had more renters but .. I'm at the break even point right now
3. September 2026
Antwort von Neighbors Trailer
Thanks for writing this. Break-even isn't where we want owners to sit — bringing renters to your trailers is our side of the deal, and the point is taken. Glad the renting itself has been straightforward.
Great experience. Everything worked out great
No waiting around, picking it up or dropping it back off.
Very nice owner..
28. August 2026
Antwort von Neighbors Trailer
Thanks Todd. Not waiting around at either end is exactly what renting from a neighbor should look like, so it's good to hear it went that way, and that the owner was easy to deal with.
Easy communication and access for pick…
Easy communication and access for pick up and drop off.
3. September 2026
Antwort von Neighbors Trailer
Thanks Kenton — glad the pickup and drop-off were straightforward. That's mostly down to the owner you rented from, and we'll pass it along. Appreciate you taking the time to write it.
It started with the trailer owner
It started with the trailer owner. I arranged to rent his trailer for two days and then, the day before I was to pick it up, he emails and says it is no longer available. He then asks me to cancel the reservation, which would have incurred costs on my end for a late-stage cancellation. I told him to do it himself, which cost him instead. And then when I tried to leave a review of this trailer owner, the website moderators would not allow me to do so. I went around and around with them and the whole experience left me feeling like they were covering for this guy.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Neighbors Trailer
Hi Robert,
Thanks for bringing this to our attention. You're right, owner cancellations the day before pickup are frustrating, and I understand why that would be disappointing.
Here's what we want you to know: Neighbors Trailer has processes specifically for situations like this, including owner cancellation policies. The fact that you were fully refunded suggests the system worked, but we're sorry this wasn't a smoother experience.
We'd genuinely like to review what happened on your rental. Please reach out to our support team at service@neighborstrailer.com with your booking details—we take owner behavior seriously and want to understand if something in our process let you down.
We appreciate your business and the chance to make this right.
Using neighbors trailer was a game…
Using neighbors trailer was a game changer for me as picking something out and navigating through the website was extremely easy and efficient.
13. Juni 2026
Bewertung ohne vorherige Einladung
Wonderful service — so worth it!!
I decided to book a trailer on Neighbors Trailer instead of Uhaul this time because I love supporting local. I got a wonderful Owner that was super attentive and helpful to me. The total price was even cheaper than uhaul and it was a much better quality trailer. I did have to reach out to Customer Service at one point and they responded super quickly and friendly. I think the whole idea was genius and the platform worked as intended. 10/10 recommend and will use again!
16. Mai 2026
Bewertung ohne vorherige Einladung
Great site
Easy to use platform and customer service was very helpful! Will definitely use Neighbors Trailer in the future!
24. April 2026
Bewertung ohne vorherige Einladung
worst experience ever do not use
worst experience ever. rented a trailer for a local move. selected my area , selected a trailer and when the transaction was completed the trailer was 2000 miles away. i couldn't contact the company or the owner of the trailer so i canceled and was charged a 30.00 fee for canceling
10. November 2025
Bewertung ohne vorherige Einladung
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