Banner for Netgem PLEIO

Netgem PLEIO Bewertungen 

61
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had a very positive experience with Netgem. The product is easy to use, well designed, and delivers exactly what it promises. The setup process was straightforward, and everything worked smoothly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Product arrived on time to watch the World Cup. My aerial is not good enough so I needed TV over wifi This is exceeding my expectations. No need of my old aerial and long cables. I have also tr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The device itself is quite small. It is responsive, the Freely app works fine. The home screen is OK. The version of Android TV is locked down, no Developer mode, no sideloading of apps. There are hun... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent streaming device – highly recommended! I recently bought the Netgem Pleio, and I'm genuinely impressed with it. It was incredibly easy to set up, and the device itself is so small and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Über Netgem PLEIO

Vom Unternehmen geschrieben

Netgem PLEIO is an all-IP and Freely-enabled streaming service. We call this hand-sized and portable device “the puck”. We made it for consumers to WATCH, STREAM and PLAY.

To WATCH, we have included free streaming platform Freely, with live and on demand TV (including the BBC, ITV, Channel 4 and 5), alongside 150+ extra channels.

To STREAM, we have included access to the Google Play Store, where users can enjoy Netflix, Amazon Prime, NOW, Disney+, Apple TV, YouTube and hundreds more apps.

To PLAY, we have included 300+ Cloud Games (and a gamepad). All delivered seamlessly, over WiFi.

PLEIO is available in retail, and bundled via ISPs as a fully managed white-label service.

Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

61 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(61)

61 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent and prompt help to fix the…

Excellent and prompt help to fix the problem

15. April 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Jim,

Thank you for the review.

We're delighted we could help you fix your issue, and hope you enjoy using PLEIO!

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Easy to use.

Works great good picture would be nice to have blaze tv app and realy tv as well but very pleased with it .

15. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Mike,

We're glad you're enjoying PLEIO! Thank you for suggesting content you would like to see; we will pass your suggestions along to our content team.

PLEIO is an evolving service, and we are constantly adding new channels.

Kind regards,
Netgem

Bewertet mit 1 von 5 Sternen

Laggy, slow, bug riddled waste of money

Laggy, buggy, slow piece of rubbish.

Two updates so far have resulted o the remote failing to work and having to use a universal alternative to navigate to the menu that allows remote pairing for the original.

Sound sync issues are an absolute mile out. So out of synch that manual adjustment isn't even an option. I'd dread to think how someone not technically minded would cope with it.

Gaming is non existent, don't even bother considering their terrible third rate streaming service, which just adds an unrequited additional cost to the whole package.

31. März 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Graham,

We’re very sorry to hear about these frustrations; this is certainly not the experience we want for our users.

It sounds like you may have a defective device, particularly regarding the remote pairing and sound sync issues you described. We would like to make this right immediately. Please email us at pleio@netgem.com with your address so we can arrange a replacement for you.

Regarding the gaming service, we'd like to clarify that PLEIO includes a 12-month free subscription to our 250+ Cloud Games, so there should be no additional cost to you during this period.

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

When ITVX

When ITVX, changed requirements to recieve it's format I was contemplating upgrading my tv. This box changed all that and saved me a lot of money and stopped my tv going to landfill. Would/will recommend getting one.

15. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi,

We're glad you're enjoying PLEIO, and have found it a cost-effective solution!

Best regards,
Netgem

Bewertet mit 5 von 5 Sternen

Brilliant little device

Brilliant little device, easy to set up , designed for android as opposed to apple, so just took a little more time to set up as I had to manually sign in to google! Other than that has turned my tv into a place where I can flick through channels to find things to watch, rather than open every single app for live tv. All other apps signed in easily for set up too 👍

6. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Sam,

Many thanks for this review, we're delighted that you're enjoying PLEIO!

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service - I needed a new remote for my Pleio device and the CS rep was able to send me one with no issues. Very pleased with the service so far!

1. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Simon,

Many thanks for this review, we're delighted that you're enjoying PLEIO and have had a positive customer services experience.

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Easy to set up

Easy to set up. Great picture

5. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Mike,

Many thanks for this review, we're delighted that you're enjoying PLEIO!

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Great item and intro to internet tv.

Quick delivery through Amazon (within 12 hours!) and the Plieo itself is well packaged and compact. It’s easy to set up and use. A great alternative to Freeview and to sticks from NOW and Amazon. Using android it’s easy to have all the streaming apps installed on one device. I’m really pleased with it after cancelling Virgin Mafia as we don’t have a smart tv. It’s a bit more expensive than other items but I think it’s worth it. The games are pretty good too.

4. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Adrian,

Many thanks for this review, we're delighted that you've found a solution that works in PLEIO.

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

excellent TV Box with Freely

excellent google tv box with freely built in. ordered from Amazon.co.uk on saturday 21st March delivered next day.

22. März 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Stephen,

Many thanks for this review, we're delighted that you're enjoying PLEIO and found the delivery process easy.

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Does what it says

Does what it says. Small and discreet. Nice picture on TV unlike aerial satellite which can be affected by weather and trees.

3. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Andrew,

Many thanks for this review, we're delighted that you're enjoying PLEIO!

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Love everything about it.

Love everything about the TV and streaming capabilities, the voice activation, and compactness. The game section is fun too.

2. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi David,

We're glad you're enjoying PLEIO!

To pair your gamepad, please go to:
Settings > Games and pads > Connect a gamepad > Pair Accessory > Hold Home (centre button) and A on your gamepad -> Then select your gampepad and pair it

Please email us at support@netgem.co.uk if you require further assistance.

Best regards,
Netgem

Bewertet mit 1 von 5 Sternen

Horrible little device

Horrible little device, slow and clunky. Because of the way it's had to be set up there's two entirely different instances of the same apps in many cases, there's no longer Google TV's home screen with it's recommendations and the device is entirely locked down so you cant change to your own launcher etc. If you only want to watch TV channels and a little streaming from apps and you've given up on life then this device will be fine, but if you're used to having a streaming TV box and being able to customise it this isnt for you. This should be £50 max without all the games and controller etc as a cheap alternative to a non-recordable Freeview box or a £100 device that's powerful and snappy. It's neither of these but still £100 or more. The extra they charge gives you access to laggy web-streamed games and FAST TV channels for 12 months, id be surprised if ANYONE chooses to subscribe monthly after this. Mine went straight back to Amazon within 3 days..

14. März 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Anthony,

Thank you for the detailed feedback. We appreciate hearing from users who are passionate about their tech setups, though we’re sorry to hear the device didn't meet your specific expectations.

We’d like to clarify a few points for you and anyone else considering the device:

A Secure Ecosystem: You mentioned the device is "locked down." This is a deliberate choice. By preventing the sideloading of external apps, which can often be used to access unauthorized or illegal content, we ensure our platform remains a secure, high-quality environment for our users and our content partners.

Gaming Performance: Our library features well-known, high-performance titles. Since our device is entirely IP-based and relies on your Wi-Fi connection, the "lag" you experienced is typically a result of local network interference or bandwidth fluctuations. Most of our users enjoy a smooth, high-definition gaming experience on standard high-speed home Wi-Fi.

A Developing Interface: We are constantly evolving the UI. Our recent updates include the rollout of "For You" and "Continue Watching" features.

Our goal is to provide a premium, "plug-and-play" alternative to generic streaming sticks. We understand that power users who prefer total customisation may find our curated approach restrictive, but for those looking for a legal, all-in-one entertainment and gaming hub, we believe it offers great value.

We’re sorry it wasn't the right fit for you, but we appreciate the return being handled quickly through Amazon.

Best regards,
Netgem

Bewertet mit 5 von 5 Sternen

having no aerial in my room i always…

having no aerial in my room i always relied on the apps to get live tv and was a pain. now i can just simply change channel and watch via freely. to be honest its the only thing i use i dont bother with the games

2. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Anthony,

Many thanks for this review, we're delighted that you're enjoying PLEIO and have found an aerial-free solution.

Kind regards,
Netgem

Bewertet mit 5 von 5 Sternen

Arrived quickly

Arrived quickly. Easy to set up and use. Great picture quality and sound .

2. April 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Rodney,

Many thanks for this review, we're delighted that you're enjoying PLEIO!

Kind regards,
Netgem

Bewertet mit 4 von 5 Sternen

Perfect for Freely TV

It's ideal and a perfect solution for terrestrial TV using Freely,, which is what I got it for as 8 haven't got an aerial or Freely TV
Apps are all from Play Store, so anything you have on your phone is usually there for Android TV as well.
Games aren't the best, do t expect 5* games, but that's expected for a device this cheap. I haven't checked to see if you can buy games for it though.
I find the controller to be very average and not that responsive, at least from my small use on it.
When streaming on there I do find that it disconnects from the internet intermittently though, but it's just a warning comes up saying that it's disconnected and seconds later it's connected again, this and the controller issue is the only reason to drop 1 star.
I find the box excellent and value for money and would highly recommend it especially as a beginner guide for gaming for kids.

8. März 2026
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Dilawer,

Thank you so much for the detailed review! We’re thrilled to hear that the PLEIO puck is the perfect solution for your aerial-free setup, and that the whole family are enjoying the games.

We’d love to help you smooth out those minor connectivity alerts you mentioned. Since the device relies entirely on Wi-Fi, the signal strength is quite important; moving your Wi-Fi router a bit closer to the puck (or ensuring there aren't many physical obstructions between them) should help stabilise the connection and stop those intermittent "disconnected" messages from appearing.

Regarding the controller responsiveness, a quick system restart (simply unplugging the power for 10 seconds and plugging it back in) can often help "refresh" the Bluetooth connection and make the navigation feel much snappier.

We really appreciate the 4-star rating and the recommendation for other families. We also appreciate the feedback on the controller, we'll certainly pass your comments on responsiveness to our hardware team.

Regards,
Netgem

Bewertet mit 5 von 5 Sternen

I purchased one of these a few weeks…

I purchased one of these a few weeks ago and wrote my review then, I now wish to update my review after having used it for a few weeks.
Initially I had a problem with the puck responding erratically to the handset , this turned out to be that the batteries supplied with the puck ( brand new and sealed) were very low in power, once changed the issue was sorted, I also had a problem where the puck would not fully pick up my WiFi signal when I put the puck behind the TV, after some experimenting I ended up putting the puck on the rear if the TV but as low as possible and that problem has also now sorted that problem , So 2 weeks in and what problems remain, well basically NONE , the Freely software has a couple of oddments about it, sometimes the information at the bottom of the screen disappears within a few seconds, sometimes you have to push the back button for it to go so simply make it that you push the back button each time, sometimes you can push the guide button from an application and it shows , sometimes not, simply make sure you navigate to the home button each time before pushing the guide button, and on some stations if you miss a program, you have to wait up to an hour before you can watch it on catch-up , can be a bit of a pain when you are used to having plus 1 channels but not the end of the world, but all told it works really well and is simple to use, well worth the money

10. Februar 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Chris. Many thanks for this updated review, we're glad you're enjoying PLEIO! Kind regards, Netgem

Bewertet mit 5 von 5 Sternen

Great games and easy setup

What an amazing little device. Feels like something truly new, all the live telly, games and streaming services together in a way that's actually AFFORDABLE

23. Jänner 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Mayank - many thanks for your review, we're glad you're enjoying PLEIO! Best regards, Netgem

Bewertet mit 5 von 5 Sternen

Love the product!

Great customer service!!! It took me a while to get my hands on stock for the pleio as it was always sold out, but they were really responsive through their website and let me know it was back in stock. Been using it for about two weeks and it's exactly what I wanted. Not sure if I'll continue paying the subscription for the games and other channels, but well worth it anyway.

20. Jänner 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi - many thanks for your review, we're glad you're enjoying PLEIO! Best regards, Netgem

Bewertet mit 5 von 5 Sternen

Great experience with the product

Great experience with the product, the PLEIO PUCK is great, would recommend!

28. Jänner 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Jason - many thanks for your review, we're glad you're enjoying PLEIO! Best regards, Netgem

Bewertet mit 5 von 5 Sternen

Pleio review update.

I've already reviewed the Pleio once but wanted to update it. I installed a large update a few days ago after which my Freely channels switched from NW to London. I tried everything to reset it without any success and eventually had to do a factory reset. That worked and I was very careful to get my postcode correct when reinstalling. I now have additional apps, including Tidal, so I'm really pleased with my Pleio. I've briefly tried out a game which worked well, but I'm not into gaming really. Anyway, I'm now tending to use Freely more that Freesat because it's very convenient and I get excellent picture quality. I look forward to the extra channels arriving and see Freely as the future of TV.

8. Jänner 2026
Bewertung ohne vorherige Einladung
Netgem PLEIO-Logo

Antwort von Netgem PLEIO

Hi Anthony - many thanks for the updated review! We're so pleased you're continuing to enjoy the product, and are getting the most out of it. Regards, Netgem

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr