I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent w... Mehr ansehen
I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Mehr ansehen
Unternehmen hat geantwortet
Good quality blind, delivery took nearly 4 weeks and driver left parcel at wrong property, which was half a mile away from us, thankfully managed to locate it.
Unternehmensdetails
Vom Unternehmen geschrieben
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Vom Unternehmen geschrieben
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Kontaktinformationen
Vereinigtes Königreich
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Gut
2280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Arrived fairly promptly and well…
Arrived fairly promptly and well packed. No instructions enclosed. Slight difficulty with assembly. Very stiff to slide up and down when fitted in place so will just use tilt blades as often as possible. It looks nice though.
16. Dezember 2025
Antwort von Newblinds.co.uk
Hello Brian,
I’m very sorry that the instructions were not included in the package with your blind — they should have been, and I apologise for the oversight.
The raise‑and‑lower operation can feel a little tight at first, as the blind is held under tension. This will ease slightly with use. However, if you’d prefer, we can provide guidance on how to release a small amount of tension to make the operation smoother. Please contact us on customer.service@newblinds.co.uk if you’d like those instructions and I’ll send them straight over
Antwort von Newblinds.co.uk
Hello, I am delighted that you are so pleased with your no drill roller fly screen - Thank you for taking the time to review
Good blind at a decent price
So pleased with our blind. After being disappointed with another company, we went back to the drawing board and looked at Newblinds. We were able to find an extra large blind to fit our window which seemed impossible elsewhere. It was a really good price and arrived quickly. It looks fab in our window. My only gripe would be the lack of communication when the blind had been despatched and when we could expect delivery. Unbeknown to us, it had been delivered and left in our garden all weekend, with no notification. Worth it in the end though. Gemma was helpful too.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Hi Shauna,
Thank you for taking the time out to send your review. So pleased you are happy with your Venetian blind but really sorry about the courier issue, they should not just leave goods like this and if they do they should leave a card to explain where they have left the goods. We have reported this back to the Area rep for DX.
Great Blinds
Great company to deal with following my query. Fast delivery and the blinds fit perfectly.
28. November 2025
Antwort von Newblinds.co.uk
Hi mike - Thank you for taking the time to review, I am so pleased your Venetians fit so well
Item sent out very quickly & fast…
Item sent out very quickly & fast response when it was lost in the mail
Thanks for your help Gemma
24. November 2025
Antwort von Newblinds.co.uk
Thank you taking the time to review, I will ensure this is passed to Gemma
Excellent
The blinds arrived very well packaged and protected. Fitting was very easy, they are a tight fit, but they have to be. Whoever came up with the credit card measurement methodology was inspired! it makes things so much easier.
When I had a query re: delivery, my queries were answered very quickly and efficiently (Thanks Melanie) putting my mind at rest.
I've already placed two orders and will be ordering more in the new year.
2. Dezember 2025
Antwort von Newblinds.co.uk
We’re delighted to hear the blinds arrived safely and that fitting was straightforward. It’s great to know the credit card measurement method made things easier for you—it was designed exactly with that in mind.
We’ll be sure to pass on your kind words to Melanie, who will be thrilled to know she was able to put your mind at rest. We truly appreciate your repeat orders and look forward to helping with your next project.
Good quality blinds
Good quality blinds and pleased with them. Only reason for 4 stars was a problem with the delivery which I had to chase up. Not sure if the company or the courier got it wrong but arrived quickly after I contacted them.
10. November 2025
Antwort von Newblinds.co.uk
Thank you for your kind words and for rating our blinds so highly—we’re delighted you’re pleased with the quality .
We’re sorry to hear about the delivery issue. Your feedback helps us improve, and we’ll continue working closely with our courier partners to ensure future deliveries are as seamless as possible.
Excellent service.
The blinds were well protected and we were very pleased with the quality.
1. Dezember 2025
Antwort von Newblinds.co.uk
Hello Venda,
Thank you for taking the time to send us a review. We are so glad you are happy with the quality of the Roller blinds and with our service. 🙂
The order was placed and delivered the…
The order was placed and delivered the next day brilliant service and the product was spot on for the job.
25. November 2025
Antwort von Newblinds.co.uk
HI Andrea,
We're glad to knnow that you love the Fly Screen Mesh!
Thank you for choosing us, and we look forward to continuing to meet our expectations.
Poor quality shutters and disappointing customer experience
Original post: I purchased Perfect Fit shutter blinds from Newblinds.co.uk for just over £300, and unfortunately the experience has been extremely disappointing.
Fitting the blinds was difficult from the beginning because my window has a handle at the bottom. At point of purchase, I was asked for the window handle position and was charged extra for having window handles at the bottom, which led me to believe the blinds would be suitable and would come with a rebate (that additional £14.12 charge was only refunded after I complained upon receiving the blinds and finding there was no rebate).
Once installing the blinds after having to navigate the issues with the window handle, the quality issues were clear. The brackets didn’t seem strong enough to support the weight of the shutters. The blinds fell off the window frame multiple times and several slats broke into pieces. I have documented photos of this.
For context, I have Perfect Fit shutters from another company (Order Blinds) fitted on a different window in my home and those have been completely secure with no issues at all. For the window in question, I eventually removed the Newblinds.co.uk product altogether as they just kept falling off the window frame and replaced it blinds from a different supplier (Blinds2Go) — which fit perfectly and have caused no problems. This really highlighted the contrast in quality.
Due to the issues I experienced with the blinds from Newblinds.co.uk, I subsequently raised a dispute with American Express, but Newblinds.co.uk contested it and the bank ruled in their favour. I then took the matter to the Financial Ombudsman. Despite the photos I provided, they concluded there was insufficient evidence to prove the blinds were faulty without examination. I did not accept their final decision, as it does not reflect what actually happened. I believe I received a low quality product and I’m sharing my experience so others can make an informed decision. Based on the quality of the product I received and the overall customer experience, I would not purchase from Newblinds.co.uk again.
Update:
Thank you to Newblinds.co.uk for taking the time to respond. I’m adding this update so readers have the full picture from my experience as a genuine customer.
1. “All Perfect Fit Shutters are identical” – this has not matched my experience
I appreciate the explanation about the Louvolite system, but in practice the quality of my shutters from Newblinds.co.uk was noticeably poorer than the shutters I’ve bought from other suppliers, including Order Blinds.
The components may be from the same manufacturer, but other factors involved in the process clearly make a difference. My review reflects the product I personally received.
2. Window handle configuration
I followed the measuring instructions on the website, including selecting the bottom handle position exactly as shown.
Other suppliers I’ve used did not require the same additional charges, and the shutters from them fitted without the issues I experienced here.
Newblinds refunded the £14.12 additional charge as I previously stated, which I appreciate, but the this didn’t resolve the problems with stability which resulted in me spending even more money on replacements with another company.
3. Lack of evidence / photos
It’s true that they requested photos and videos. I provided the information I could at the time, but the shutters were not staying in place and repeatedly fell, which made it difficult to capture everything they asked for while trying to keep the panels from dropping.
Regardless, the shutters were not usable as delivered, which is ultimately what matters to me as a customer.
4. Independent review
As I mentioned in my initial post, American Express and the Financial Ombudsman Service assessed the dispute based on the information available to them, but I would like to highlight this is not the same as a technical inspection of the shutters in person. Their findings don’t change the fact that the product I received was faulty in use and below the standard I’ve had from other Louvolite suppliers.
My conclusion:
I’m glad Newblinds.co.uk have shared their perspective.
My review simply reflects my actual experience: the shutters supplied to me did not stay in place, and were not comparable in quality to identical-style shutters I’ve purchased from other companies. I stand by my feedback so future customers can make an informed decision. And based on my personal experience (I’ve essentially wasted £300), I would strongly advise potential customers to consider other suppliers instead.
26. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Hi Doyin,
Thank you for taking the time to share your feedback. I’m genuinely sorry that you’ve had a disappointing experience.
I was personally involved in your correspondence, and I’d like to offer some clarification for readers based on the information we have on record. 
⸻
1. Product Quality – All Perfect Fit Shutters Use the Same Louvolite System
The “Perfect Fit Shutter Blinds” you purchased are made using the official Louvolite Perfect Fit Shutter system.
For customers reading this, it’s important to note:
• All retailers supplying this system—Newblinds.co.uk or otherwise—use identical Louvolite components (frames, slats, brackets, hardware).
• All fabricators use the same Louvolite software to process measurements, which determines every cut and assembly detail.
• In our production process, the key structural element, the stiles, are assembled by Louvolite themselves.
Because of this, there is no meaningful variation in product quality between retailers. If two companies supply Louvolite Perfect Fit Shutters to the same sizes and configuration, the shutters will be effectively identical.
⸻
2. Window Handle Position & Configuration
At the point of order, you provided:
• Width: 100.5 cm
• Drop: 97 cm
• Glass Size measurement
• Bead Depth: 23–24 mm (24 mm bracket)
• 2 shutter panels
• Handle at bottom (51 cm)
• Tilt control right side
Customers are not asked whether they want a rebate (cut-out). The window handle position determines the correct configuration.
With two shutter panels and a bottom-positioned handle, the correct solution is handle packers, not a rebate. A rebate cannot be cut at the central join between two panels.
Handle packers sit behind the handle to give it enough projection to clear the shutter frame. This is explained:
• In the help text next to “window handle position”, and
• In the FAQ section
Our team highlighted these resources during your query.
The packer kit carries a cost (hence the charge), but we refunded this as a gesture of goodwill as soon as you questioned it.
If this same order had been placed with any other Louvolite supplier, the product would have been supplied in the exact same configuration.
⸻
3. No Evidence Was Provided to Show a Product Fault
Although you reported issues with fitment and panels falling, we were never provided with the photos and further information needed to diagnose the issue.
Across several emails, we requested:
• Photos of the handle and projection
• Photos of bracket positions
• A side-on image showing bead depth and how the shutter frame engaged
• A video showing the frame disengaging
Without this, we could not determine whether the issue related to:
• Handle projection (packer requirement)
• Bead depth and bracket size
• Installation positioning
• Or any other installation-related factor
We are always happy to replace faulty parts or provide installation guidance, but cooperation is essential.
⸻
4. Independent Reviews Found No Evidence of a Product Defect
Your case was reviewed independently by American Express and the Financial Ombudsman Service.
Both concluded that there was not sufficient evidence of a manufacturing fault.
While you may disagree with their findings, it is an important part of the overall context.
⸻
Final Note
We take customer experience extremely seriously. The Louvolite Perfect Fit Shutter system is widely used across the industry, and when matched correctly to the window, it performs reliably.
If something is not right with a product, we will always work with the customer to diagnose and resolve it — but we do require the necessary information to do so.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Excellent Communication
We were impressed by New Blinds excellent and friendly communications with ourselves. It was genuinely refreshing to be able to deal with professional and personable staff (specifically Gemma) who made the whole transaction easy and efficient!
Thank you New Blinds!
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Thank you for taking the time to review this. I will ensure Gemma receives your feedback.
i got blinds for 1 window wondering how…
i got blinds for 1 window wondering how good they were, very pleased so got some for another window. came on time and packed well, easy to fit
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Second tranche of fly-screen blinds
Second tranche of fly-screen blinds. Well made and pretty easy to fit. Responsive when I had a question. Trustworthy company
14. Oktober 2025
Antwort von Newblinds.co.uk
We're glad that you love our flyscreens! We really appreciate you sharing your review of our service. Thank you!
Fantastic light-blocking blinds
Organised blinds from Newblinds.co.uk to be installed for my friend, who developed extreme sensitivity to light. It was during the summer and we needed a quick turnaround, because of the light nights. The delivery was very speedy and they were very easy to install. The blinds did a fantastic job as they are fitted to the actual window frames. 100% recommend.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Hi Gem,
We are so happy to hear that the blinds helped with your friends sensitivity 🙂 Thank you for taking the time out to send us a review, we really do appreciate it.
Great service from start to finish
Great service from start to finish. The blind was delivered very quickly and is of a very high quality. I am very pleased with the blind and it looks brilliant.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Hi Nick,
Thank you for taking the time out to send us a review 🙂. So pleased you are happy with your blind.
Antwort von Newblinds.co.uk
Hi Paula, Glad you like your new Perfect fit shutters 🙂 & thank you for taking the time to send us a review.
Excellent Service
My order was dealt with very quickly. I was kept well informed. Extremely pleased with the overall experience and the product
17. November 2025
Antwort von Newblinds.co.uk
Dear Mr Franks, Glad to here you're happy with how quick your order was dealt with for your Perfect fit shutter brackets. Thank you for taking the time to send us a review we really appreciate it 🙂
Still no order after a month…
It's been a month and I still haven't received my order. Courier just said they'll send it out when they can. Can't speak to anyone at New blinds, it's all by email so no joy there as well. Probably fine if your order goes right but no customer support if it goes wrong.
Edit: Thanks for your reply. You should have all my details from the email I sent you, but you can disregard it anyway. I've just been down to the depot to pick the order up myself.
2nd Edit: If you're now saying you haven't received my email, that just sums up my whole experience doesn't it.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Newblinds.co.uk
Hi Nicola,
I completely understand why this situation has been frustrating.
To clarify, we genuinely haven’t received any recent emails under your name or from an email address that appears to relate to your review, which is why I’m unable to locate your order or see any history of what has happened so far.
I really do want to get to the bottom of this for you. If you could email me directly at tim.pendleton@newblinds.co.uk with your order number or the email address used to place the order, I will personally investigate the delivery issue and raise it with the courier.
Thank you,
Tim
----
Hi Nicola,
Thanks for your updated response — I’m pleased to hear you were able to collect the parcel from the depot.
I’ve checked our customer services inbox, and we don’t appear to have received any emails from anyone named Nicola. Could I please confirm that this relates to an order placed with our company?
Without your full name, contact email, or an order number, I’m unable to review the history of the issue to understand what has happened.
If you wouldn’t mind emailing me directly at tim.pendleton@newblinds.co.uk, I’d really appreciate it. Once I have your details, I can look into this properly and speak to the delivery company.
Best wishes,
Tim Pendleton
Managing Director, NewBlinds.co.uk
---
Hi Nicola,
I'm sorry to hear that you've not received your order.
I'm understanding from your review that there are some issues with non-delivery or delays by the courier?
Since you haven't left and order number or email address, it's difficult for me look into your order history so that I can understand the full situation and assist you.
Would you mind emailing me on tim.pendleton@newblinds.co.uk and I will get to the bottom of what is going on.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk Limited.
Blinds were made wrong on this occasion
Have ordered many times before and always the blinds were excellent. This time, the cords on the roller blind were made wrong and this means that the blinds won't open all the way. Really disappointing because the blind colour and material are really nice. I contacted customer service who have been responsive -- they are going to send me new mechanisms to put into the blinds that will allow them to unroll all the way. But shouldn't NewBlinds have taken more responsibility for making the blinds poorly rather than forcing me to remake them at home? I haven't received the replacement parts yet and have no information on when to expect them, so not sure whether this will solve the problem.
2. November 2025
Antwort von Newblinds.co.uk
Hi Josie,
Thank you for your review and I'm sorry to hear about the issue that you've experienced.
It sounds from your description that the child safety breaker on the chain is positioned too close to the chain operating mechanism, which is preventing it from operating fully.
The quickest / simplest thing to do in these instances is to send a new chain mechanism. You can simply pull the old one out of the end of the roller tube and the new one slots in, in its place.
I'm really sorry that this mistake has inconvenienced you.
I wouldn't like to say that we are 'forcing you' to accept this as a solution, nor are you having to 'remake' the blind. We have only proposed a really simple fix to an unfortunate and simple mistake that was made by our production team
If you do not feel comfortable with carrying out this process, then of course we'd be more than happy to resolve the problem by collecting the blinds for amendment or remaking them,
I will contact you directly and you can let me know if this is your preference.
Again, please accept my apologies for this mistake and any inconvenience caused.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.