Newblinds.co.uk Bewertungen 

2 283
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service and quality! I recently ordered an aluminum fly screen from Newblinds and am highly impressed. The order arrived within just a week, and the quality of the screen is excellent. The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were hig... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Good quality blind, delivery took nearly 4 weeks and driver left parcel at wrong property, which was half a mile away from us, thankfully managed to locate it.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fensterbaubetrieb

Vom Unternehmen geschrieben

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Vom Unternehmen geschrieben

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

2283 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 87 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,2

Alle Bewertungen

(2 283)

211 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Fly free zone!

Everything was as promised. Notified 2 days before delivery and on the day of delivery with options for not being home. They allow us to leave French doors open and not be bothered by flies. Allows you to see out and sort of finishes the doors. Good quality.

5. September 2025
Bewertet mit 3 von 5 Sternen

Great product

Great product. But what a knightmare getting it !! First of all it seems all the staff either left or went on holiday for the summer, there busiest time, we were informed of this delay, fare enough, we all need a holiday. First they sent the wrong size blind , 400mm to long and after checking, not my mistake. Then they sent the correct width blind, which was great but no side runners, so I had to contact them again to send them . This whole process took two months . Then the company specify that their goods can't be left at your front door, which you kind of understand but if you're at work all day you miss the delivery's, ( they only do three) so you have to do the 30 minite drive to the package centre, so yes I had to do this three times , In total three hours of driving .
Do I need more blinds , yes , Will I be ordering from them , No .
The only plus point is the lady answering the emails , she is very prompt and helpful.
Shame

22. Juli 2025
Bewertet mit 1 von 5 Sternen

Extremely disappointing experience - wish I’d gone elsewhere

I ordered three custom blinds and a remote from NewBlinds.co.uk and have had a very poor experience from start to finish.

The website promised delivery in 3–4 working days, but the blinds took weeks to arrive with no dispatch confirmation and multiple emails required just to get a basic update. When they did arrive, the blinds were incorrectly sized (despite me providing accurate recess measurements), making them unusable for the intended windows. On top of that, the quality was disappointing – frayed fabric edges and uneven cuts.

To make matters worse, I also ordered a remote over a month ago, and despite chasing several times, I’ve still not received it. No tracking information has ever been provided and communication has been very slow throughout.

I really wanted to support a smaller business, but this whole process has been frustrating, time-consuming and disappointing. I’ve had to try and repurpose some of the blinds elsewhere in the house just to salvage something from the order. No resolution was offered apart from ordering more blinds at a discounted rate.

Based on my experience, I can’t recommend this company and wouldn’t use them again.

1. September 2025
Bewertung ohne vorherige Einladung
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Hello Chris,

Thanks for your review.

I'm disappointed to receive this feedback for a number of reasons.

I acknowledge that the blinds were late in arriving and we were in communication about this with you.

The blinds were advertised with 3-4 working day delivery and were dispatched on the 6th working day. One of the boxes was then misrouted by DX and arrived later than the other.

I understand that delivery was later than promised and I apologise. My team assisted as best as they could with the DX issues.

Once the blinds had been delivered, we received your emails regarding the sizes and quality issues.

We asked to collect the blinds so that they could be checked for size and amended/remade if required.

However, you proposed keeping them and repurposing them.

You also suggested that this being the case, we could offer a discount on further blinds.

Your review is misleading because it implies that we refused to address the issue that you raised, and this is not the case at all.

In relation to the handset, I can see the factory dispatched the item to you, but it wasn't received. They have dispatched a second one to you by royal mail and my colleague Anna will send you the tracking information.

As mentioned above, we'd be happy to check and resolve any issues with the blinds. This offer is still open. But I would like to emphasise that you declined this solution in the first instance.

I will make contact with you directly to assess the best way forwards.

Best wishes
Tim Pendleton
Managing Director.

Bewertet mit 5 von 5 Sternen

Excellent

Albeit some miscommunication regarding delivery date which was resolved efficiently & expediently, everything went smoothly, we received everything we ordered which was of good quality, fit perfectly and works superbly. excellent service.

7. August 2025
Bewertet mit 5 von 5 Sternen

Blinds look great

Blinds look great. Took a little longer than expected to arrive but that may be because they didn't have all the info they needed for sizing. I would use this company again.

21. August 2025
Bewertet mit 5 von 5 Sternen

Window Fly Screen

I ordered a fly screen recently for my bedroom window the quality is excellent and great price to. It was really easy to install. Would highly recommend. Will be purcashing again. Thank you.

28. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor follow-up servive

We have used this company many times, so decided to use them again for a blind on our high up, diffcult to access window on the stairs/landing. With some emailing back and forth we worked out to get a blind with a longer chain so we could operate the blind from the stairs. (we didn't want a remote operated blind as this would also be difficult to manage). The order was placed and paid on 03/07. By end of July still no blind. I had to chase them at least 3 times via email as I got no response on the phone. We then received the blind on 08/08 and the longer chain had not been delivered. As of today - 27/08, still no chain has been received. I have emailed them 4 times, left phone messages. I have been told that the factory is actioning this, but still no chain which makes the blind useless. Blind looks great and is good quality, but the follow up process is so frustrating that I don't think I'll order anything else from this company.

27. August 2025
Bewertung ohne vorherige Einladung
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Hello Kirsten and Patrick,

Thank you for your feedback. It's much appreciated. I do understand and share your frustration.

I have had a look through the correspondence and can see that you had some discussions with myself and Gemma prior to placing your order about the best control method and appropriate (legally compliant) chain length.

I can assure you that despite the blind being delivered late, the instruction regarding the longer chain was passed to and acknowledged by the fabricator.

Upon notification that the chain length had not been manufactured correctly, a new side winder was sent and posted personally by their factory manager.

We have asked for another one to be sent by tracked delivery and the factory manager has confirmed back to Anna that this will happen.

I am going to follow up with him myself now and will ask for tracking details that we can send to you also.

I'm so sorry for the initial delay and that for some reason the replacement side winder has not made it to you.

I'll contact you directly by email also.

Best wishes
Tim Pendleton
Managing Director

Bewertet mit 1 von 5 Sternen

Failure to deliver order

I placed an order and attempted to contact them when they did not arrive. You CANNOT speak to anyone and the phone message directs you to e-mail. Very suspicious that there is no way of telephone contact. Very poor and blinds have still not arrive after received a message to say the date they would be dispatched, be very aware of this company.

27. August 2025
Bewertung ohne vorherige Einladung
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Hello Kevin,

Thank you for the review.

Please accept my apologies that your blinds have been delayed. We have some issues at the moment with staffing, which have delayed our production process on some products.

I can see that you have been in contact with our customer services team who have provided updates when requested by email.

I understand you have once been given a dispatch date and this has passed. My colleagues have been in contact with the factory again today who have confirmed that the order will be dispatched tomorrow.

All of our customer services team work from home currently. They have variable internet speed and background noise especially in the school holidays. As such, during busy summer periods especially, we do ask customers to email for the most prompt response from our team.

I will email you directly regarding your order also.

Please accept my apologies again for the delay.

Best wishes
Tim Pendleton
Managing Director.

Bewertet mit 4 von 5 Sternen

Ordered blinds on 12/7/25 to which was…

Ordered blinds on 12/7/25 to which was supposed to take 12-15 working days they arrived 6 weeks later. I am still waiting for a part that was missing from the original order. After a text conservation with the managing director all issues resolved to my satisfaction

25. August 2025
Bewertung ohne vorherige Einladung
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Hello June,
Please can you supply your order reference. We do not have an order in that name around the date that you mention in your review.
My email address is tim.pendleton@newblinds.co.uk. I'd like to resolve this for you if you would be so kind as to let me know your order reference or the email address used to place the order.
Many thanks
Tim Pendleton
Managing Director

Bewertet mit 5 von 5 Sternen

the item was just what I was looking…

the item was just what I was looking for easily found on site and arrived really quickly

25. August 2025
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations. :)

Bewertet mit 5 von 5 Sternen

Excellent product

The retractable fly screen arrived in perfect condition and was very easy to install, the quality is fantastic.

25. August 2025
Newblinds.co.uk-Logo

Antwort von Newblinds.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again. :)

Bewertet mit 5 von 5 Sternen

Good quality blinds at a good price

Good quality blinds at a good price. Items came on time. Customer services were also helpful - both before buying the blinds to make sure they would work in our situation, but also to replace rails that for some reason had not been cut to the correct length

22. August 2025

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