NEWCASTLE JEWELLERS Bewertungen 

An absolute disgrace of an establishment.

WARNING - DONT GO HERE !!

Sold a gold chain that was too short and had chosen a replacement. They took it away to write it up - including our pendant which was put on the chain to ensure it fit.

We were waiting for a good 10/15mins before we were told that they had broken the chain and in doing so lost our pendant.

We accepted that this was an accident and waited for them to find the pendant. We ended up waiting about 2 hours with little to no regard for us, although the person who lost it apologised a couple of times.

The manager (resplendent in a shirt covered in his lunch or maybe days worth of food) then told us, with no apology or even a hint a feeling for the situation, that they were going to close and we had to come back another time.

I said, quite reasonably, that I was reluctant to leave without some form of proof of what had happened as, quite frankly, given their attitude, I couldn’t trust them to look for it or even own up to it when we returned. When I asked for a letter, I was insulted and told that if I wasn’t happy I should call the police.

It was only when I then told this cretin of a manger I wasn’t going anywhere without it that they relented and got us one.

They did end up finding it. We returned days later just to be handed the pendant, loosely put into a brown envelope - no acknowledgment, apology - nothing.

I was the party treated almost like some type of criminal in the whole fiasco.

I should have known better than to do business with this sham of a company, best known for buying stolen jewellery

Had a naval and nose piercing today. The man was very nice and calm and easied my nervousness quite quickly. He didnt seem like he was in a rush and talked through every step of the way and let m know the difference between healing and infection. Would come again for more piercings when possible.

Went in today asking to look at some silver rings to buy as I collect them. Had a nice lady serve me as I spent about 15 mins looking through the different trays and picking out the rings I liked. I asked politely how much it would be if I bought 10 and if they could give me any discount. The Lady serving me went away and spoke to this old man in the booth and come back said they could give me £15 off, I said ok and was just having a little think for a moment and then the old grumpy man comes out staring at me as if i was a criminal. I looked up and said hi and smiled and he didn't say a word and just continued to stare at me (absolute freak) I felt very pressured and just wanted a moment to think. Then I asked how much it would be for 8 rings and he responded by saying
“forget it I dont want to sell to you, im not selling to you” clutching his boards of precious rings like Gollum 🤣 I was so shocked and bewildered and said “can i ask why” and he said “Are you a re-seller, why are you wanting to buy 10 rings?” to which i said they were for myself as i collect them (not that its any of his business what i do with them), then said to me “no i’m not selling to you” I was genuinely stunned someone would turn down a customer wanting to buy stock, most shop owners would be happy if i customer was wanting to buy more than 1 item and spend over £100, i wasn’t even trying to haggle him down i just wanted to buy 8 instead of 10 and that was his reaction! Absolutley insane old man who clearly needs to get his head checked and definitely retire as the business will no doubt be tanking with him in charge. Terrible customer service and insane reaction to a customer just wanting to buy from a shop…apparently thats a crime to him. I think the dozens of other reviews of people having similar experiences with him speaks for itself, he is clearly an out of touch, possibly mentally unstable owner who should seriously consider retiring before he drags his business into the ground.

Manager tried to extract extra money from me - AND sold me a CZ ring under the guise of labelling it as “diamond”.

Lately, I have been coming to this jewellers once per month. The past few years I have taken it upon myself to buy as much diamond jewellery I can, preferably diamonds that fluoresce. Most of the time, I “blind” buy diamond jewellery and just hope to find it fluoresces when I get home. I’ve come to this store about 8 times and each time I’ve bought only diamonds.
Last week, I came in with my partner and we bought a “tops and diamond ring”; one topaz in the middle and two tiny diamonds on the sides. I got back home and noticed inside the band, it has “CZ” stamped in! Considering the middle stone was topaz, this means the two “diamonds” were infact cubic zirconia!

I should have learned my lesson from that experience alone, but today, April 23rd I came in and fancied buying a diamond necklace. I saw a peridot and diamond necklace in the window and thought it would match a ring with peridot and diamonds I have (real diamonds! That I had bought from elsewhere!). So I ask the kind lady behind the counter for it, I have a look with a UV torch to see if there’s any fluorescence; one tiny tiny almost unseeable diamond on it shines blue - I don’t mind that the diamonds are so small, I just love that one fluoresces (and I suppose THIS TIME it means this diamond piece isn’t cubic zirconia!).
She goes to get the payment ready for me until the manager intercepts ; and upon hearing my excitement about the shining blue, he decides he wants to charge more for it. I overhear her say that “she (I) come here all the time”. Poor woman was expected to have me beg to pay extra for it.
No thanks!
So I leave and I’ll take my feverish diamond-searching custom elsewhere.

He markets some CZ as diamonds; and will attempt to fleece you if you’re too happy with the item.

I spoke to two other jewellers who also report similar complaints from him. Bad news to buy from here! I’ll not be buying diamonds, or anything else, from here again and I’ll ensure to update my fellow jewellery-fantastic to avoid.

in may i lost my wedding ring after wearing it for 31yrs went to newcastle jewelers to see if they had anything similar, they didnt so went for a new design but after 3months it never felt right and was slighty to big, so went back (with receipt) i got a full refund and the girl behind counter was realy helpful and patient with me until i found something which is also very much like my original band and fits perfect

Good service, friendly staff. Bought something for my husbands Birthday.
He was really pleased would use again

Very competitive prices given for gold and silver, fast, efficient and friendly. No complaints at all. Many thanks

Absolutely shocking customer service from the man who sits in the booth at the back. Went in to ask about a necklace in the window. Was then told it was overpriced as not hallmarked. When I asked to see proof of 18ct gold he then came out with the laser gun in his hand and said he could prove it but he wouldn’t. What a horrible experience and a nasty attitude. What is wrong with a customer wanting proof that the item they are buying is what it is. If the item is not hallmarked how else can I tell? Shocking level of service and completely unnecessary.

Really DISAPPOINTED with the service today. I took in some scrap gold 🪙 he told me the price through the woman. But I thought he was wrong, but he wasn't I was wrong, I added it up wrong. But he then just said no take it elsewhere. I've been going there for years and I told him I was wrong and apologized, but no because I said his price was wrong with a shop full of people he just said no take it somewhere else, really DISAPPOINTED with the man with grey hair in the window who offered the right money, but wasn't happy because I questioned him. He just wasn't happy and said no. I won't be going there again now will take my business elsewhere, just like I said when I left. I've heard he can be a bit moany and looking at these reviews it shows he just picks and chooses who he will buy from. Good way to lose good customers. And he has lost one here.

Disgusting.

Best jewellers in Newcastle, staff so helpful and friendly. Rob very fair and will help whenever he can.Jimmy jeweller is excellent , always good quality work and fair prices.
Wouldn’t go anywhere else, highly recommend.

I went to Newcastle Jewellery Co. last week to trade in some old gold items I’d had for years and no longer wear. I was amazed at the amount offered and also by the lovely service I received. The older gentleman other people have mentioned was absolutely charming when we chatted. I’d definitely return.

We have been coming here for years. This is the best jewellery shop ever. All the staff are pleasant, helpful and knowledgeable.
New stock arrivals weekly. You will never find better prices than here.

Extremely rude manager (Robert) with no customer skills and tried to rip me off. Would not recommend this business...

Where do I start, if I could give 0 I would happily do so,, went in to get a valuation of some 22kt gold coins that was left to me, the lady took them to Robert the owner for him to say he needed them removed out the mount to value them fairly which I agreed to, the coins come back to me black after being blown torched and given a price, when asked if this was his best price I was told take your gold I don't want your custom or gold and told I don't care who are what you are ya not welcome back in the shop all for just askin if it was his best price :/ I think the owner needs to retire as I think he is mentally unstable,, I took the coins to Newcastle Bullion and was offered nearly 500 more than his best in the North East price . Absolute joke of a jewellers

The lady assistants are very helpful but the man in the booth is a horrible piece of crap and speaks to you like he is doing you a favour and insults your jewellery and even though my items were pristine he only offered scrap value. I will be checking the items in his display window to observe if my gold are for sale and how much for. Beware before selling any good items you will be only offered scrap value. Horrible experience and will sell on eBay from now on.

Rude and offensive retailer. Did not want to buy my genuine items which i wanted to sell (I had proof of purchase and ownership of my items with me). The manager (male with a serious lack of manners) who assesses items stated that he did not wish to buy from me without offering any reason or explanation whatsoever. Flatly refused. Shameful conduct and discriminatory behaviour. Of-course, I gladly went elsewhere and sold my items. And in the process discovered that this company was offering a much lower price per gram compared to other traders. So be aware.

After years and years of sending business their way to get treated like the dirt off bottom of your shoe. If you have a large quantity of gold and silver you don't get the full amount as they rip you off. Better service received at Frank faglemans on Clayton street

Went last week with a ring he told me it wasn’t gold .this week went back he said it was 9 carat gold when it was 14 offered £78 .went to another jewellers got £120 he is a rip off merchant and you never get a receipt beware of this shop you definitely don’t get the best price from here