No1 Lounges Bewertungen 

After taking out a lounge booking on 28 th Aug for 9th of December I received an email today (6th Oct)saying I had cancelled it, which was not the case. I contacted them and they said that Aspire had cancelled it . I therefore shouldn't have received an email saying I had cancelled.
They had known that the booking couldn't go ahead because my cashback had been declined on 12th Sept. They had delayed informing me and now it is too late to book as it is sold out.
They have had my money since August and am still expected to wait for its return.
I would not trust these ever and I will not book with them because they might cancel.

I found my experience at Lounge No.1 in Terminal 3 at Heathrow quite disappointing. The food and drinks selection was very limited, with only a few peanuts and some basic biscuits on offer. For a lounge experience, I expected a wider and higher-quality choice that would justify the visit. In addition, the WiFi connection was extremely poor, which made it difficult to work or even browse comfortably. The service also fell short, as the staff did not seem well trained and did not provide the level of attention one would expect. Overall, the lounge did not meet the standard I had hoped for.

Hi,
This is a review about the No1 customer service. I have visited the BHX lounges many a times. However, booking this time I used my Revolut bank and ran into some difficulties. Contacting customer service, a girl called Maise got back to me pretty well straight away. She was amazing and completely helped me out. She made everything easy and I definitely will give credit where credit is due. Thanks again Maise. x

Having booked my lounge via TUI, food in lounge bellow recommended temperature and food uncovered, seating resembling a works canteen, informed both assistant manager and the manager, we were moved to another 1 lounge. Manager stating that the food would be better and hot, how wrong he was, Same problem, cold and uncovered food. My wife had one coffee, we left, most expensive coffee ever £72. On the way out manager approach and asked how was the food, informed him it was cold, under required temperature, he apologized. I then asked, would you eat the food in my lounge or 1 lounge, No was his reply, I use the lounge bellow, the assistant had also told me she would not eat the food ither, GOOD advert.
I contacted Holiday extras, they emailed Gatwick Lounges who investigated my complaint, surprise, surprise, manager remembered my complaint, stated that he had tested the temperature, and was within the required temperature, amazing, at no time did I or my wife witness this being carried out, he was in our full view all the time.There was no mention of the uncoved food, or why both managers would not eat the food!!!! Holiday extras then informed me they could go no further with the claim, they are booking agents, booked via TUI at no time was I informed my booking was with a booking agent. Complete waste of money. Take your money, don't bother to ring and discus the problem, take Gatwick lounges word, wonder how many complaint get a refund, completely miss one major point, staff would not eat the food or why the food is not covered. In 1 lounge they did report high turn over of food, that's a cop out, hygiene should be number one priority, covering food is a must.

Jaimie of the Guest Relations Team is one in a million. Jaimie provides the highest level of customer service support, and help always. Jaimie should be in a management position to teach staff how to do an excellent job.

If I could give zero stars I would. Avoid at all costs - booked Heathrow on the way out to Boston. All the cooked breakfast was gone (waited over 20 minutes to be replenished and that was after asking twice), only side plates so tiny portions, no coffee cups, dirty pots scattered all over the tables, no sauces, the most surly staff I’ve ever encountered, pathetic selection of fruit and pastries, only choice of juice was orange … I could go on …..
Emailed to get a refund - obviously got a no reply email response and directed to screen site which when clicked on doesn’t exist - @no1 - feel free to contact me to discuss but I know I’ll never hear from you.
I’ve stayed at many Airport Lounges over the years and it always enhanced my travel - sadly this lounge was way off the mark.

UPDATE after response from complaints department - their “service failures” manage to dodge any form of refund unless a customer didn’t receive any form of food, beverages or seating during the 3 hour window. It’s not the money, it’s the principle. Joke!

Speedy response. Great customer service. Thank you Jamie.

I arrived at Birmingham No1 Lounge with my husband and our 9 month old daughter and were greeted by Dera on the front desk. He was polite, professional and courteous and extremely helpful. Seeing that we had a little one in a pram asleep, he offered us a private room so she could sleep whilst we ate. This started our honeymoon off perfectly, thank you Dera for an amazing experience- we'll be booking again for our next holiday.

Worst lounge I’ve ever used, 25 mins to get a drink, run on Skelton staff, food terrible, hot and stuffy in there, as a family of 5 we were told to move table to a table for 3 to allow more room? Needless to say we didn’t! This was apparently to squeeze more passengers in! the staff were dropping and smashing more glasses off the trays than collecting them. Tables were full of empty plates and glasses and rubbish, As a dragon pass member I won’t use them again. Complained on the day to staff who couldn’t care less just got told “we’re busy. Avoid this lounge at all costs plenty of other options.

Very poor food selection on offer at No 1 Lounge, Jersey Airport, Channel Islands. Not worth the money . Apart from soup there was only one hot food on offer and that was pasta with feta cheese. We all know pasta is not an ideal dish to keep heated !!! The only other offering were wraps with 3 different fillings and a few salad leaves/ cucumber etc. No desserts as such just choc cookies , mini muffins or small jam doughnuts. Cheese and biscuits on offer but only ONE type of cheese. Far superior offerings on my way to Jersey at Edinburgh airport. Very disappointing and I won’t be wasting my money again.

I was at the No. 1 lounge at Heathrow prior to a trip to the USA, which I had prepaid for. When I came to get my "free champagne" it was not even Champagne, just a small glass of sparkling wine (which normally costs 12 pounds sterling). I was told that the rest of the drinks on offer were free, so I asked for a Baileys. The pour was so small I barely had a smigen of a taste, and when I wanted to get another, the server had disappeared. Then I wondered over to the food area where there were about 12 pots of what looked like various stews - not looking very appetizing and some wedges of cheese cut up. Truly the buffet selections did not look inviting and or appetizing. Truly the lounge is a very poor imitation of a true Airline lounge of which I have visited quite a few. I would have only given one star; however, I did appreciate the singular bathroom facilities that were clean, private, and a nice change from the majority of mass airport facilities that are provided to the public. The view of the airport was nice, but the place was crowded with limited seating options. Overall, the value is poor in terms of what is given for the pre-paid fee.

Booked No1 lounge (aspire)T2 manchester airport 12th July. On arrival reception had no booking under my name. She explained our booking had not been sent to aspire, I had printed off my confirmation to show. We were asked to return 30 mins later. The food selection was terrible 😕 Three Bean Chilli, garlic bread,pasta dish, muffins, hot drink machine, cold water machine and bar....These options don't justify the £46 each we paid each when you don't drink alcohol. This will be 1st and last time we use this lounge.

Great service by Charles and the team. Good food and drinks.

Where do I even begin?
As a concerned father and a paying customer, I feel compelled to share our deeply disappointing experience at what’s advertised as the Number One Lounge in Terminal 3, Heathrow Airport.

We checked in at around 5:15 AM on Thursday, 17th July. I was travelling with my wife, my mother, and our three children—aged 12, 10, and 4. While the staff were generally polite and the lounge seemed fine on the surface, the food was, at best, mediocre. If it weren’t for the Amex-linked discount, I would have questioned the value immediately.

Unfortunately, the situation became far more serious. After eating from the cold buffet selection, both my eldest daughter and my 10-year-old son became violently ill, suffering what we can only assume was food poisoning.

We boarded a long-haul flight to Barbados later that morning. My daughter—who hadn’t touched any food on the plane—became severely sick mid-flight and felt unwell for the next 24 hours. Just a few hours later, my son followed with the same symptoms. He’d eaten very little on the plane but enough from the lounge to become sick. He then spent the first two days of our family holiday in Antigua stuck in bed, feeling awful.

This wasn’t just disappointing—it was extremely distressing. As parents, we do everything we can to ensure our children’s health and safety, especially when travelling. To watch them suffer like that, due to food served in a lounge that’s supposed to set a higher standard, was devastating.

I contacted the lounge via email immediately. Aside from an automated reply, we’ve had no follow-up at all—no apology, no investigation, no acknowledgment of the situation. That’s four days and counting.

It’s one thing to offer underwhelming food. It’s quite another to put people’s health at risk and then ignore serious complaints. Given the branding and reputation of the Number One Lounge, especially in such a major international terminal, this is completely unacceptable.

I sincerely hope this is taken seriously, both for our family’s sake and to ensure that no other families have to suffer the same experience.

Sincerely,
A very concerned and disappointed father.

Used many of their lounges many times but the recent experience at Birmingham Clubrooms means I will not be returning.

If you are a solo traveller, do not visit. You're treated as a second class citizen - put at a massive table for singles in the middle of the room with no plugs, chairs are not the same as everyone else gets (they're padded and plush and comfy, yours will not be). Don't waste your time and money.

Title: Disappointing Experience at Lounge One, Luton Airport – Poor Staff Attitude

I visited Lounge One at Luton Airport on Saturday 5 July and, unfortunately, had an unpleasant experience with a member of staff that left me disappointed and quite surprised, given the setting.

While waiting for my flight, I chose to sit at a quiet table for four near the back of the lounge to enjoy a coffee. A staff member approached me and told me I needed to vacate the table for a group of four — despite no prior notice or explanation of any reservation policy. I politely asked if this was the usual process, but the staff member raised her voice, spoke to me in an abrupt and unprofessional manner, and instructed the group to sit elsewhere, all while ignoring my questions. I felt the tone was unnecessary and made the experience very uncomfortable.

When I asked for her name, she refused to provide it. I later learned her name from a colleague, as her badge was not visible. I raised the issue with the on-duty manager, Zack Lacers, who was very professional, polite, and helpful. He explained that complaints could not be formally handled until Monday and suggested I follow up, which I am doing.

I’m sharing this review so management is aware and can ensure all guests receive respectful and courteous treatment. A relaxing lounge experience should not involve being spoken to rudely or made to feel like an inconvenience. I hope the lounge takes feedback like this seriously and provides appropriate customer service training.

We booked to visit the lounge at Heathrow Terminal 3 on the afternoon of 23rd May 2025. Things were not good from the start, firstly time spent queueing in the stairwell to get in as there’s no prioritisation of pre booked guests and they were continuing to allow extras to go in who were paying on the spot when they were already struggling to deal with what they had.
Disappointment didn’t end there, once in the food was really disappointing, the hot dishes were not replenished frequently and basically unless you liked tagine you were screwed, or eating plain carbs. I knew my children wouldn’t like the hot menu from the sample online but wasn’t worried as I thought they would fill up on pancakes instead. Only this wasn’t possible as the pancake machine was out of service the whole time we were in the lounge. The desserts were not any better, tiny pieces of flapjack and shortbread biscuits, frankly embarrassing.
To top it off there are only 3 women’s toilets, one of those was out of order and the other two were not very clean.
I have complained directly by No 1 lounge management don’t seem to care and actually have claimed my complaint isn’t factually correct according to their recall of the day. Good luck trying to get any refund out of them. I’ve been offered a discount on a future booking after challenging the response but I won’t ever waste my money with them again.
I can now see from reading other reviews that I’m not alone in my feedback, honestly if you’re reading this thinking of booking don’t bother, you’ll be disappointed!

They reject priority pass holders all the time and limit their stay to 3 hours while giving unlimited hours to cash customers. Totally unfair and greedy approach. They even treat priority pass holders badly. Such a bad service.

Poor choice of drink and food included in the cost. I wouldn’t bother. Slow to clean up

I arrived at the Heathrow T3 no1 lounge with a paid reservation and over an hour and a half before I’d have to leave for my gate. The queue to get in was very long. The organisation and management of the queue was a shambles. After more than a half hour of waiting, I was told I’d been upgraded to their premium lounge. Great! I still had about an hour to go. I was escorted to the premium lounge where I had to wait a second half hour to be let in. By the time I got to my table, I had less than a half hour before I had to leave. There was one waiter running around like a blue ass fly trying to serve everyone. When I finally was able to get his attention, I asked how long the quickest item could come - 15 to 20 minutes. It was too late. I was offered some shortbread biscuits and a coffee made from a machine in the lobby. When I returned from my holiday, I contacted no1 lounges expecting a refund. I was told that the best they could do is offer me a 25% refund. Obviously this is completely unacceptable. I paid for a service I didn’t receive. I’ll never use this lounge again. I’ll make sure everyone I know never uses this lounge and I’d recommend to anyone considering their services and reading this review to not bother using their services. You could take the same money and sit in a restaurant in the airport and get better service.