No1 Lounges Bewertungen 

Oh dear.
9pm flight so pre-booked lounge in good faith and as shown on booking confirmation for 5pm..required to be at departure gate at 8...arrirved 40 minutes early for booking time to be told we can enter lounge at 6pm or 5pm if we pay additional £25...abrupt and unfriendly service agent.
Don't be fooled by the headline 3 hr booking, you'll only get 2 hours use of lounge and if you pay for 2 hours you'll get 1...pointless and expensive. Should have believed the negative reviews. Don't do it. We can get refund "voucher" so also pointless as won't be using again.

Update after vanilla response. My specific issue is clear in the post, rude reception staff and misleading advertised time allowed to use lounge, you'll never get 3 hours so it really is not worth it. Additionally the lounge is tatty, has incredibly limited choice and wasn't particularly clean (especially loos). Bar staff great and pleasant waiting staff but don't waste your time and money here.

Jamie Brown was quick and easy to deal with when I had a query about booking lounge passes for my family.
Within minutes he had sorted by issue and sent me passes electronically.

I made an enquiry regarding dress code at the Number 1 lounges prior to my pending visit and received a very prompt response from Maisie Allman who made it very clear and was so helpful. Thank you. 😊

Jaimie was so helpful when we had problems with a cancelled flight and has been amazing in sorting out our rebooking. All emails answered really quickly. Very grateful for such great customer service.

Jamie has been very helpful in solving a mistake I made with my email so quickly sorted thank you

I needed to contact the Club Rooms before confirming our booking. My email was responded to very quickly by Jaimie. As another customer has mentioned, hoping the lounge experience is as good as the admin process.
Very much looking forward to our visit next January, thank you Jaimie😊

Just had to contact customer services as I had mislaid my booking details and after a couple of security checks, my booking was confirmed and the information I needed resent quickly and efficiently. Thank you Jamie for your help, it was really appreciated.

Jaimie Brown was very helpful and prompt to help me book the No1 Lounge at Heathrow.

Jaimie Brown responded soooo quickly to my query today! Well impressed, hopefully the Lounges are as impressive as the admin staff.

Great speedy assistance with answering a booking query from Jamie Brown - thank you

Thank you for your help really appreciate it can't wait to arrive to the rooms

Cannot thank Jaimie Brown enough for all of their help with booking our airport lounges not once but twice now! Thanks so much for replying so quickly and getting everything sorted for us!

Great speedy communication from Maisie. She quickly confirmed our confirmation of No1 Lounge using our TUI premium seat boarding pass.

Wow thank you Maisie for your excellent customer service after I booked the wrong date you sorted it out.Maisie Allman you are a superstar thanks very much Neil Farley

I can't thank enough Maisie Allman for quick response and professional service! Thank you very much! 🙂

Great customer service from Maisie Allman today via email. I emailed and within 15 minutes I had a reply from Maisie explaining why we had not received our booking confirmation email due to a small typo error with my email and that she had now altered to the correct email and she sent this through to myself.
Will definitely use No 1 Lounges again.
Thank you Maisie

Great customer service from Maisie Alan today. We booked a lounge in the wrong terminal yesterday and e mailed to enquire as to whether this could be refunded. Really prompt and polite response and sorted a goodwill refund for us. Thank you Maisie, if only Aspire were as helpful

Very good customer service - Jamie brown was a big help in answering questions via email and was very quick in responding

Huge thank you to Jaimie (Brown) for their quick and efficient customer service in helping us to rebook at Edinburgh Aspire Lounge after a cancelled holiday.

We attended the lounge prior to our holiday on 26/07/24 and very much enjoyed our time. However, our only issue was that most tables (with the comfy chairs) had reserved signage on them for hours without anyone sitting at them. We (my partner and I) were asked to move from a table in case a larger party turned up - however it remained empty the whole time we were in the lounge. Despite this, we would still book again in the future as the food and bar service was good and had a nice chilled atmosphere.

Great service from Jaimie Brown and Maisie Allman!