I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always love... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Be careful. I Paid a premium to have a like for like courtesy car... had to make a non fault claim recently and these cretins refused to provide that like for like unless I signed a credit agreem... Mehr ansehen
Unternehmen hat geantwortet
We were contacted immediately after we reported an incident to Direct Line. I was informed of the procedure for having a hire car with them while our car was in for bodywork repairs. Everything went... Mehr ansehen
Very happy with car and service from this company,drop off and collection on time perfect.Only problem I had was login that required password and I hadn't registered. Easy mistake.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Kontaktinformationen
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Vereinigtes Königreich
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Professional
Professional, efficient & courteous throughout.
Helpful staff
Helpful staff. Quick delivery service. Quick collection.
Car clean.
Everything was smooth
Everything was smooth & the staff I spoke to were courteous & knowledgeable.
Really good!
I've used these guys twice after two separate accidents and they are fantastic. Always go above and beyond to accommodate requests, vehicles delivered and collected promptly, staff are all always lovely. Really good service.
Driver was polite and helpful the car…
Driver was polite and helpful the car was clean and fully fueled
From first contact through to returning…
From first contact through to returning the vehicle was seamless. Everyone was so helpful and explained everything clearly to me at each stage.
Fantastic experience with north gate…
Fantastic experience with north gate insurance, everything was so professional, from start to finish, and on hand all the time, brilliant,
Simple and hassle free!
Simple, efficient and hassle free. They made dealing with my insurance claim a breeze and hassle free. Would highly recommend.
Speed of delivery and collection of van…
Speed of delivery and collection of van was seamless and very efficient. A very good service.
Extremely helpful and reliable from…
Extremely helpful and reliable from start to finish
Highly efficient
We were contacted immediately after we reported an incident to Direct Line. I was informed of the procedure for having a hire car with them while our car was in for bodywork repairs. Everything went smoothly and we were kept informed of the procedure. Cannot fault the service we had.
Friendly
Friendly, professional staff, putting the customer first from the first time speaking to Auxillis on the day of the crash on 30th May to when the car was repaired and returned on 23rd June.

Antwort von Northgate Insurance Services
Very happy with car and service from…
Very happy with car and service from this company,drop off and collection on time perfect.Only problem I had was login that required password and I hadn't registered. Easy mistake.

Antwort von Northgate Insurance Services
POOR RESPONSE TIME
My car has been written off following TWO non fault claims in three days. I want my payout but I have been told I have to wait until I receive a cheque from the first of the third parties. I want to go and buy a replacement vehicle but I can't until I am paid. Why can't they pay me out direct?? I wrote to them asking for a response in 48 hours but have heard nothing. I don't want to drive around in a pale green mini!!

Antwort von Northgate Insurance Services
Be careful
Be careful.
I Paid a premium to have a like for like courtesy car... had to make a non fault claim recently and these cretins refused to provide that like for like unless I signed a credit agreement and advised if they provided a car under my guarantee plus premium it would just be a standard car.
Credit agreement is out of the question as these people are know to come after you for payment if the other side refuse to pay.

Antwort von Northgate Insurance Services
Drop off and pickup were easy
Drop off and pickup were easy
High standard as far as the courtesy…
High standard as far as the courtesy car went. "Northgate Insurance Services" liaise smoothly (both the garage repair and via my own car insurance).

Antwort von Northgate Insurance Services
Great service
Great service. Excellent communication from all areas. Would happily recommend there services.

Antwort von Northgate Insurance Services
Very reliable and picked up the phone…
Very reliable and picked up the phone quickly when I called

Antwort von Northgate Insurance Services
Car was delivered to my home address…
Car was delivered to my home address and I was able to leave it at the garage where I picked my car up where it was repaired. I was kept informed at all times.

Antwort von Northgate Insurance Services
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