Good products and have been using Nouveau for a while for my clients however the customer service is pretty much non existent! The T&C’s about shipping & returns are completely wrong and misguiding. I... Mehr ansehen
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Das sagen Bewerter
I have booked my ultimate lash career course with Lee Mears, such a great guy, funny, informative, quick with email responses! Will leave further reviews once I start my course. FYI - All prod... Mehr ansehen
I completed the conversion course having already been trained by another lash lift provider. The course was very easy and convenient alot of information was involved but broken down into easy section... Mehr ansehen
Unternehmen hat geantwortet
I completed the conversion course for lash lift. The modules were super easy to follow, well laid out and easy to navigate & simple to access. Despite being a conversion course, they provided everythi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Home to the LVL, Extend, Volume lash treatments. Nouveau Lashes is the number one place for training and lash care products.
Kontaktinformationen
Nouveau House, Barnsley Road, WF9 2HR, South Elmsall, Vereinigtes Königreich
- 01977 655620
- info@nouveaulashes.com
- nouveaulashes.com
4,4
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Das haben sich andere Leute angesehen
Good products but extremely poor customer service!
Good products and have been using Nouveau for a while for my clients however the customer service is pretty much non existent! The T&C’s about shipping & returns are completely wrong and misguiding. I placed an order expecting to have free shipping since my order was over £75 excl VAT only to be told that they include the shipping price in the grand total so I was misguided into thinking I had spent over the £75 excl VAT when I was actually 40p off! I then called up an hour later to ask to amend my order so I could add MORE which would get me the free shipping and also more products, only to be told I was too late and my order can’t be amended or cancelled at all? Completely unfair considering I have spent £1000’s with Nouveau and was asking to pay more to add to my order. They also have a 14 day return period from the date you order? Not from when the order is delivered? This is completely wrong but was told by the extremely rude customer service lady that ‘all companies do this’ - check the Consumer Contracts Regulations 2013 as this is clearly wrong, you have 14 days from DELIVERY not order date. Very strange T&C’s which aren’t clearly displayed at all. Seems from other reviews, customer service are willing to help whoever they want so they don’t actually stick to these rules anyway! Will be moving and stocking another company now who actually value their customers :)
1. Dezember 2025
Bewertung ohne vorherige Einladung
Been using nouveau products a while…
Been using nouveau products a while now from eyelash wash to eyebrow and lash serums after and during wearing false lashes and in about eight weeks after removal of fake lashes my own lashes are longer and stronger again
24. September 2025
I completed my course at South Elmsall…
I completed my course at South Elmsall with Emma on Tuesday 20th May.
Emma was absolutely fantastic loved every second of my training with her.
So professional and caring.
Thank you for a fabulous day Emma ! X
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Nouveau Lashes
Thank you so much for your lovely review, Joanne!
We’re so pleased to hear you enjoyed your training and felt supported throughout the day. It’s wonderful to know the experience left you feeling confident and cared for – that’s exactly what we aim for.
Wishing you every success as you take the next steps with your new skills 💛
– The Nouveau Lashes Team
Antwort von Nouveau Lashes
Thank you so much for your kind words, Anne! We’re delighted to hear you love our products just as much as we do.
We look forward to hearing from you soon.
Team Nouveau Lashes
Speedy delivery
14. Mai 2025
Antwort von Nouveau Lashes
Thanks for your review! We’re glad you’re happy with the speedy delivery.
Team Nouveau Lashes
Always quick delivery and amazing…
Always quick delivery and amazing products. Been using this company for nearly 9 years now. No complaints 😃
23. April 2025
Antwort von Nouveau Lashes
Thank you for your kind feedback, Helen and for being a loyal customer for nearly 9 years! We’re glad to hear you’ve always been happy with our products and delivery.
We really appreciate your support and look forward to hearing from you soon.
Team Nouveau Lashes.
Absolutely zero change - scam
I accidentally bought this.
I decided to test it by only ever applying to my right eye lashes. I’ve applied it every night for a year now and both eyes look exactly the same. Do not waste your cash on this.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Nouveau Lashes
Thanks for taking the time to share your experience. We're sorry to hear that our product didn’t meet your expectations. Results can vary from person to person, and factors like application consistency, natural lash growth cycles, and individual biology can all influence outcomes.
We appreciate you giving it a full year of use and we’re sorry to hear it didn’t work as expected for you.
Thanks
Team Nouveau Lashes
I completed the conversion course for…
I completed the conversion course for lash lift. The modules were super easy to follow, well laid out and easy to navigate & simple to access. Despite being a conversion course, they provided everything you would need to know for a lash lift ie safety & hygiene, contraindications & advice on how to grow your business. I bought a kit to go alongside the course which was delivered quickly and packaged well. I’m very happy with my experience and look forward to enrolling in further course and being part of the Nouveau brand!
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Nouveau Lashes
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed the course. We truly appreciate your feedback and look forward to welcoming you back in the future!
Thanks
Team Nouveau Lashes
I have made two orders different days…
I have made two orders different days and both time the product is missing. When I called, the lady said because the product is out of stock but also while I was speaking to her, she said that this time I am giving you but next time I need to called the customer service same day.the say I received my order, I called the customer service straight away but the lady wasn't speaking to me nicely. I gave my order number and the date I have put the order. She said she can clearly seen my order and explained it to me that the items I gave ordered, I paid for it.
But she still wasn't happy because I didn't call her straight away as soon as I received my order but I did call same day.its only few hours difference.
7. März 2025
Antwort von Nouveau Lashes
Hi Priyangee,
So sorry to hear you didn't receive your products, i can see my colleague has replaced these right away for you on express shipping.
If you require more details regarding your order, please do reach out to our Customer Experience Team on 01977 655620, they will be more than happy to assist you.
Best wishes
Nouveau Lashes Team
Lashes pack
Ordering was easy and very straight forward and delivery was quick and it was all well packed so arrived safely nothing damaged
7. März 2025
Antwort von Nouveau Lashes
Thank you so much for your positive review! We’re thrilled to hear that you were happy with the quick delivery and the pricing of our products. Your feedback means a lot to us!
Thanks
Team Nouveau Lashes
The lashes have changed and they’re not…
The lashes have changed and they’re not like the last ones. These feel harder to work with, the bases are stiffer to the soft ones before.
18. März 2025
Antwort von Nouveau Lashes
Thank you for your feedback. We’re sorry to hear that the lashes didn’t meet your expectations this time. We continuously strive to improve our products, and we truly appreciate you bringing this to our attention.
Thanks
Team Nouveau Lashes
Antwort von Nouveau Lashes
Thank you so much for your positive review! We’re thrilled to hear that you were happy with the quick delivery and the pricing of our products. Your feedback means a lot to us!
Thanks
Team Nouveau Lashes
Antwort von Nouveau Lashes
Thank you for your lovely feedback! We're so glad to hear that you found our trainers knowledgeable and that the post-training check-ins were helpful. We truly appreciate your support and look forward to continuing to assist you on your journey!
Thanks
Team Nouveau Lashes
Efficient and reliable.
I’m very happy with the quality of the product. The company are very efficient, I live in France and my products arrives within the week.
20. Februar 2025
Antwort von Nouveau Lashes
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with the quality of our products and the efficiency of our service. It's great to know that even with being based in France, your order arrived promptly.
Thanks
Team Nouveau Lashes
Easy to follow online training
Easy to follow online training.
Modules are very informative, have really good advice on helping grow your business. Would highly recommend training with Nouveau.
8. Februar 2025
Antwort von Nouveau Lashes
Thank you so much for your kind feedback! We're thrilled to hear that you found the online training easy to follow and informative. It's great to know that the modules provided helpful advice for growing your business.
We truly appreciate your recommendation and are glad to have been part of your learning journey. If you have any further questions or need additional support, feel free to reach out anytime!
Thanks
Team Nouveau Lashes
Antwort von Nouveau Lashes
Thank you for your great review! We're so glad to hear that everything met your expectations and that your order arrived quicker than anticipated. We always aim to make the process as easy and efficient as possible for you!
Thanks again for choosing us!
Thanks
Team Nouveau Lashes
Antwort von Nouveau Lashes
Thank you so much for your positive feedback! We're thrilled to hear you're happy with the products and the results.
Thanks
Team Nouveau Lashes
Antwort von Nouveau Lashes
Thank you for your kind words! We're so glad to hear you're always happy with our fast delivery.
Thanks
Team Nouveau Lashes
Nouveau lashes course
Great course, friendly and helpful tutor.
The products are fantastic with excellent results
4. Februar 2025
Antwort von Nouveau Lashes
Thank you for the wonderful review! We're so happy to hear that you had a positive experience with the course and that our tutor was able to provide helpful support. It's also great to know that you're seeing excellent results with the products! We truly appreciate your feedback and look forward to supporting you on your journey.
Thanks Team
Nouveau Lashes
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